tag:blogger.com,1999:blog-34242250111924781572024-03-21T03:24:25.493-07:00MBA is not MAN-AGE-MENT; it is ADMINISTRATIONDr T P Sasikumarhttp://www.blogger.com/profile/15630087131073918901noreply@blogger.comBlogger18125tag:blogger.com,1999:blog-3424225011192478157.post-18384880707839588072014-09-17T13:43:00.002-07:002014-09-17T13:43:34.846-07:00140917 :: Gandikota business school <div dir="ltr" style="text-align: left;" trbidi="on">
<span style="font-size: large;"><span data-reactid=".28.1:3:1:$comment10152327643450849_10152361586645849:0.0.$right.0.$left.0.0.1:$comment-body.0.$end:0:$2:0" style="background-color: #edeff4; color: #141823; font-family: Helvetica, Arial, 'lucida grande', tahoma, verdana, arial, sans-serif; line-height: 13.9636354446411px;">hello sir, </span><br data-reactid=".28.1:3:1:$comment10152327643450849_10152361586645849:0.0.$right.0.$left.0.0.1:$comment-body.0.$end:0:$3:0" style="background-color: #edeff4; color: #141823; font-family: Helvetica, Arial, 'lucida grande', tahoma, verdana, arial, sans-serif; line-height: 13.9636354446411px;" /><span data-reactid=".28.1:3:1:$comment10152327643450849_10152361586645849:0.0.$right.0.$left.0.0.1:$comment-body.0.$end:0:$4:0" style="background-color: #edeff4; color: #141823; font-family: Helvetica, Arial, 'lucida grande', tahoma, verdana, arial, sans-serif; line-height: 13.9636354446411px;">i am one of students attended the guest lecture today which you had given in my college Gandikota business school. </span><br data-reactid=".28.1:3:1:$comment10152327643450849_10152361586645849:0.0.$right.0.$left.0.0.1:$comment-body.0.$end:0:$5:0" style="background-color: #edeff4; color: #141823; font-family: Helvetica, Arial, 'lucida grande', tahoma, verdana, arial, sans-serif; line-height: 13.9636354446411px;" /><br data-reactid=".28.1:3:1:$comment10152327643450849_10152361586645849:0.0.$right.0.$left.0.0.1:$comment-body.0.$end:0:$7:0" style="background-color: #edeff4; color: #141823; font-family: Helvetica, Arial, 'lucida grande', tahoma, verdana, arial, sans-serif; line-height: 13.9636354446411px;" /><span data-reactid=".28.1:3:1:$comment10152327643450849_10152361586645849:0.0.$right.0.$left.0.0.1:$comment-body.0.$end:0:$8:0" style="background-color: #edeff4; color: #141823; font-family: Helvetica, Arial, 'lucida grande', tahoma, verdana, arial, sans-serif; line-height: 13.9636354446411px;">thank you for a beautiful speech. i am so glad of listening your message/lecture. </span><br data-reactid=".28.1:3:1:$comment10152327643450849_10152361586645849:0.0.$right.0.$left.0.0.1:$comment-body.0.$end:0:$9:0" style="background-color: #edeff4; color: #141823; font-family: Helvetica, Arial, 'lucida grande', tahoma, verdana, arial, sans-serif; line-height: 13.9636354446411px;" /><br data-reactid=".28.1:3:1:$comment10152327643450849_10152361586645849:0.0.$right.0.$left.0.0.1:$comment-body.0.$end:0:$11:0" style="background-color: #edeff4; color: #141823; font-family: Helvetica, Arial, 'lucida grande', tahoma, verdana, arial, sans-serif; line-height: 13.9636354446411px;" /><span data-reactid=".28.1:3:1:$comment10152327643450849_10152361586645849:0.0.$right.0.$left.0.0.1:$comment-body.0.$end:0:$12:0" style="background-color: cyan; font-family: Helvetica, Arial, 'lucida grande', tahoma, verdana, arial, sans-serif; line-height: 13.9636354446411px;"><span style="color: magenta;">i've done a small PPT on your program, ((-- SEE THE SLIDES -- PICS BELOW -))</span></span><br data-reactid=".28.1:3:1:$comment10152327643450849_10152361586645849:0.0.$right.0.$left.0.0.1:$comment-body.0.$end:0:$13:0" style="background-color: #edeff4; color: #141823; font-family: Helvetica, Arial, 'lucida grande', tahoma, verdana, arial, sans-serif; line-height: 13.9636354446411px;" /><br data-reactid=".28.1:3:1:$comment10152327643450849_10152361586645849:0.0.$right.0.$left.0.0.1:$comment-body.0.$end:0:$15:0" style="background-color: #edeff4; color: #141823; font-family: Helvetica, Arial, 'lucida grande', tahoma, verdana, arial, sans-serif; line-height: 13.9636354446411px;" /><span data-reactid=".28.1:3:1:$comment10152327643450849_10152361586645849:0.0.$right.0.$left.0.0.1:$comment-body.0.$end:0:$16:0" style="background-color: #edeff4; color: #141823; font-family: Helvetica, Arial, 'lucida grande', tahoma, verdana, arial, sans-serif; line-height: 13.9636354446411px;">i would like to attend your class at least one more time in my life, </span><br data-reactid=".28.1:3:1:$comment10152327643450849_10152361586645849:0.0.$right.0.$left.0.0.1:$comment-body.0.$end:0:$17:0" style="background-color: #edeff4; color: #141823; font-family: Helvetica, Arial, 'lucida grande', tahoma, verdana, arial, sans-serif; line-height: 13.9636354446411px;" /><span data-reactid=".28.1:3:1:$comment10152327643450849_10152361586645849:0.0.$right.0.$left.0.0.1:$comment-body.0.$end:0:$18:0" style="background-color: #edeff4; color: #141823; font-family: Helvetica, Arial, 'lucida grande', tahoma, verdana, arial, sans-serif; line-height: 13.9636354446411px;">thank you so much sir </span><br data-reactid=".28.1:3:1:$comment10152327643450849_10152361586645849:0.0.$right.0.$left.0.0.1:$comment-body.0.$end:0:$19:0" style="background-color: #edeff4; color: #141823; font-family: Helvetica, Arial, 'lucida grande', tahoma, verdana, arial, sans-serif; line-height: 13.9636354446411px;" /></span><span data-reactid=".28.1:3:1:$comment10152327643450849_10152361586645849:0.0.$right.0.$left.0.0.1:$comment-body.0.$end:0:$22:0" style="background-color: #edeff4; color: #141823; font-family: Helvetica, Arial, 'lucida grande', tahoma, verdana, arial, sans-serif; line-height: 13.9636354446411px;"><span style="font-size: large;">HIMA.K . BBM 2nd year</span><br /></span><br />
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Dr T P Sasikumarhttp://www.blogger.com/profile/15630087131073918901noreply@blogger.com0tag:blogger.com,1999:blog-3424225011192478157.post-27898471381255567072012-12-19T06:37:00.001-08:002013-12-11T00:12:22.601-08:00EMOTIONAL Intelligence - Being Better :: Aware of SELF<div dir="ltr" style="text-align: left;" trbidi="on">
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<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></b>
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">BACHELOR OF MANAGEMENT STUDIES</span></b></div>
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<b style="mso-bidi-font-weight: normal;"><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Osmania University - SYLLABUS (2011-14) -- 1st Year – 2nd<span style="mso-spacerun: yes;"> </span>Semester (206)<span style="mso-spacerun: yes;"> </span>BMS<span style="mso-spacerun: yes;">
</span>(2012-2015) at SFC, Begumpet</span></b></div>
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<b><span style="color: #00b050; font-family: "Verdana","sans-serif"; font-size: 22.0pt;">CORPORATE SOFTSKILLS </span></b></div>
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<b><span style="color: #00b050; font-family: "Verdana","sans-serif"; font-size: 22.0pt;">& </span></b></div>
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<b><span style="color: #00b050; font-family: "Verdana","sans-serif"; font-size: 22.0pt;">COMMUNICATION</span></b></div>
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<br /></div>
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<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">INTRODUCTION</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.1.<span style="font: 7.0pt "Times New Roman";"> </span></span></span></b><b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt;"><span style="mso-spacerun: yes;"> </span><span style="mso-tab-count: 1;"> </span>Objectives</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.2.<span style="font: 7.0pt "Times New Roman";"> </span></span></span></b><b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt;"><span style="mso-spacerun: yes;"> </span><span style="mso-tab-count: 1;"> </span>Learning
Outcome</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.3.<span style="font: 7.0pt "Times New Roman";"> </span></span></span></b><b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt;"><span style="mso-spacerun: yes;"> </span><span style="mso-tab-count: 1;"> </span>Relevance</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.4.<span style="font: 7.0pt "Times New Roman";"> </span></span></span></b><b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt;"><span style="mso-spacerun: yes;"> </span><span style="mso-tab-count: 1;"> </span>Hard
Skills Vs Soft Skills</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.5.<span style="font: 7.0pt "Times New Roman";"> </span></span></span></b><b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt;"><span style="mso-spacerun: yes;"> </span><span style="mso-tab-count: 1;"> </span>Enhance
Your Soft Skills</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.6.<span style="font: 7.0pt "Times New Roman";"> </span></span></span></b><b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt;"><span style="mso-spacerun: yes;"> </span><span style="mso-tab-count: 1;"> </span>Tips
To Enhance Your Soft Skills</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l6 level2 lfo8; text-align: justify; text-indent: -.5in;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.7.<span style="font: 7.0pt "Times New Roman";"> </span></span></span></b><b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";"><span style="mso-spacerun: yes;"> </span><span style="mso-tab-count: 1;"> </span>Aec Of Soft Skill</span></b></div>
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<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.8.<span style="font: 7.0pt "Times New Roman";"> </span></span></span></b><b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";"><span style="mso-spacerun: yes;"> </span><span style="mso-tab-count: 1;"> </span>Are Technical/ Job-Related Skills Enough?</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l6 level2 lfo8; text-align: justify; text-indent: -.5in;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.9.<span style="font: 7.0pt "Times New Roman";"> </span></span></span></b><b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";"><span style="mso-spacerun: yes;"> </span><span style="mso-tab-count: 1;"> </span>Formal Training To Enhance Soft Skills</span></b></div>
<div class="MsoListParagraph" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-add-space: auto; mso-list: l6 level2 lfo8; text-indent: -.5in;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.10.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">Getting Tough With
Soft Skills</span></b></div>
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<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.11.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">Knowledge Vs.
Skills</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l6 level2 lfo8; mso-outline-level: 4; text-align: justify; text-indent: -.5in;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.12.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">Behavioral
Indicators</span></b></div>
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<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.13.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">Etiquette</span></b></div>
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<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.14.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">Who Needs The
Trained & Why ?</span></b></div>
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<br /></div>
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;"><br clear="all" style="page-break-before: always;" />
</span>
<br />
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.1.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%;">OBJECTIVES</span></b></div>
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<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Develop
effective presentation and business communication skills.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l0 level1 lfo1; tab-stops: 0in list .5in; text-align: justify; text-indent: -.25in;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Become
self-confident individuals by mastering inter-personal skills, team management
skills, and leadership skills and develop all-round personalities with a mature
outlook to function effectively in different circumstances. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; tab-stops: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; tab-stops: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Syllabus covered in five
Units.</span></div>
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<b style="mso-bidi-font-weight: normal;"><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Unit 1-<span style="mso-tab-count: 1;"> </span>Emotional
Intelligence in Leadership </span></b></div>
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<b style="mso-bidi-font-weight: normal;"><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Unit2-<span style="mso-tab-count: 1;"> </span>Brand You Better
Under Corporate Culture</span></b></div>
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<b style="mso-bidi-font-weight: normal;"><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Unit 3-<span style="mso-tab-count: 1;"> </span>Public Relations
Corporate Style</span></b></div>
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<b style="mso-bidi-font-weight: normal;"><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Unit 4-<span style="mso-tab-count: 1;"> </span>Public Relations
Business Style</span></b></div>
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<b style="mso-bidi-font-weight: normal;"><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Unit 5-<span style="mso-tab-count: 1;"> </span>Reporting And
Documentation</span></b></div>
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<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; tab-stops: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Unit -1</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"> concentrates on the Self Development
towards making the individual fit for the corporate, Business and such Social
requirements. Interpersonal, Team, Leadership Skills are to be developed in
giving confidence to the individual. This Self Deverlopment gives confidence in
them to Communicate and Brand them better.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; tab-stops: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Unit -2</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"> is to mold the self under the
corporate culture. Human Relation, Social Skills Customer Relationship, Listening,
Negotiation, Presentation Skills and Conducting Meetings to Media
Correspondance are the Tasks.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; tab-stops: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Unit-3</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"> is more to get into the learning of Public
Relation as a Corporate Executive. This is mostly for internal upward and
downward correspondence, Conducting Meetings etc.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; tab-stops: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Unit -4</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"> is on the Business Relationship
culture. Dealing on Quotes, Banks, Insurance Claims are dealt. Talks about work
ethics, responsibility etc. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; tab-stops: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Unit -5</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"> is on Reporting and documenting.
Conduct of Meetings, Negotiations, Interview and Group Discussion is also
included.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l8 level2 lfo9; tab-stops: 0in; text-align: justify; text-indent: -.5in;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.2.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%;">LEARNING OUTCOME</span></b></div>
<div class="MsoListParagraphCxSpFirst" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-add-space: auto; mso-list: l2 level1 lfo2; text-align: justify; text-indent: -.25in;">
<span style="font-family: Symbol; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">The main objective of this subject is to
learn how to communicate in a corporate environment.</span></div>
<div class="MsoListParagraphCxSpLast" style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; mso-add-space: auto; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">To achieve this a
broader perspective; related issues are discussed to get into specific
etiquettes. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; tab-stops: 405.0pt 6.5in; text-align: justify;">
<b><span style="background: white; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial;">Communication</span></b><span class="apple-converted-space"><span style="background: white; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial;"> </span></span><span style="background: white; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial;">(from Latin "<i>communis</i>",
meaning<span class="apple-converted-space"> </span><i>to share</i>) is the
activity of conveying<span class="apple-converted-space"> </span>information<span class="apple-converted-space"> </span>through the exchange of thoughts,
messages, or information, as by speech, visuals, signals, writing, or behavior
within and outside a community. Communication depends upon the situation.
Communication can be verbal, non-verbal and written. Communication requires a
sender, a<span class="apple-converted-space"> </span>message, and a
recipient. Transmission and understanding of the message are parts of
communication. Listener is more important than the speaker. The sender
therefore, needs to analyze the level of understanding and mannerisms of the
receiver. Anything can be interpreted in multiple ways. Hence it is essential
to convey the right thing, at the right time, right way, right place and right
people. Written Communication should be mastered to convey right meaning.
Perfect communication occurs when the intended meaning is received in the same
manner it is transmitted. Sometimes not communicating is better than
communicating.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; tab-stops: 405.0pt 6.5in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="background: white; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial;">Attitude</span></b><span style="background: white; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial;"> is a way of thinking or feeling,
typically reflected in a person’s behavior and body language. A person’s
attitude is determined by his observation, past experiences, beliefs and
environment. Attitude differs from place to place. A police officer behaves
different at the police station and at home. We need to develop a realistic and
positive attitude in life.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; tab-stops: 405.0pt 6.5in; text-align: justify;">
<b><span style="background: white; color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial;">Behavior</span></b><span style="background: white; color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial;"> is the range of actions and mannerisms
made by<span class="apple-converted-space"> organisms in </span>response to
various stimuli or inputs</span><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">. Our manas is a mirror. Behavior is a
reflection. That is why the way the other speaks we respond back. It is
influenced by culture, emotions, values, ethics, and social norms.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; tab-stops: 405.0pt 6.5in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="background: white; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Soft skills</span></b><span style="background: white; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"> are
personal attributes that enhance an individual's interactions, job performance
and career prospects. Unlike<span class="apple-converted-space"> </span>hard
skills, which are about a person's skill set and ability to perform a certain
type of task, soft skills are interpersonal and broadly applicable. It's often
said that hard skills will get you an interview but you need soft skills to get
(and keep) the job.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; tab-stops: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">The
idea is not to learn it theoretical, more practical oriented learning through
different innovative group activities. More than Soft Skill, the learning has
to be a LIFE Skill orientation. Thus the learning for the Corporate LIFE will
also make the LIFE otherwise too interesting and self-contained with a feeling
of dignity and achievement.</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l8 level2 lfo9; tab-stops: 0in; text-align: justify; text-indent: -.5in;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.3.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%;">RELEVANCE</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">World
is witnessing a major change in communication and working culture, with
expanding social spheres, openness in communication and professionals working
in multicultural corporate environments. India's workforce have to be world-class,
to be competent, competitive and successful. To create and nurture successful
professionals learning corporate soft skill and communication is essential. Acquisition,
cultivation and fine-tuning of soft skills are the key to professional success.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Soft
Skills and Communication is part of educational process that produces top-notch
professionals with Attitude, Communication and Etiquette. Foundations of soft
skills and communication lie in a strong attitude. Attitude gets manifested as
communication, which gets further refined as etiquette.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Soft
Skills covers a variety of intra-inter-personal skills including personal
accountability, listening skills, business proposals, formal and informal
relation at workplace etc.. Learning in this course is to give insightful,
practical and all-round perspective into soft skills through entertainment.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Learning
though this course is though for coaching for corporate values and career
development; it gives a holistic personal view towards a life. Thus it is more
a Life Skill Training that can be experienced by a good learner enabling a
change. Age 18 is the peek in life when one has to get to a maturity change
which gives them a turn from teen to twenty. Special are <span style="color: red;">Girls</span> who need a real molding for a better social life
that determines the self and family life ahead.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Soft
Skills as opposed to hard skills (such as technical skills) greatly impacts the
<a href="http://www.mmmts.com/emotional_intelligence.htm"><span style="color: windowtext; text-decoration: none; text-underline: none;">emotional
intelligence</span></a> of employees. Making them better leaders require a good
soft skill culture inculcated in all in the office. Professional development of
employees is important in maintaining relationships with their customers and
developing a successful business. Continuous training provided in 'soft skills'
for workforce is necessary to improve <span style="mso-spacerun: yes;"> </span>business, professional development of their
employees, which in turn leads to higher employee retention. Most of the
organizations realized the importance of soft skills and communication training
for global business. They found that soft skills such as Cultural Sensitivity,
Business Etiquette and good Communication Skills (telephone etiquette, email
etiquette, information gathering and listening skills) make a greater impact on
clients from across the world rather than a high degree of technical skills.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l8 level2 lfo9; tab-stops: 0in; text-align: justify; text-indent: -.5in;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.4.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%;">HARD SKILLS VS SOFT
SKILLS</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: ArialMT; mso-fareast-font-family: "Adobe Song Std L";">In the world of work, “hard skills” are technical or
administrative procedures related to an organization’s core business. Examples
include machine operation, computer protocols, safety standards, financial
procedures and sales administration. These skills are typically easy to
observe, quantify and measure. They’re also easy to train, because most of the
time the skill sets are brand new to the learner and no unlearning is involved.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: ArialMT; mso-fareast-font-family: "Adobe Song Std L";">By contrast, “soft skills” (also called “people skills”) are
typically hard to observe, quantify and measure. People skills are needed for
everyday life as much as they’re needed for work. They have to do with how
people relate to each other: communicating, listening, engaging in dialogue,
giving feedback, cooperating as a team member, solving problems, contributing
in meetings and resolving conflict. Leaders at all levels rely heavily on
people skills, too: setting an example, teambuilding, facilitating meetings,
encouraging innovation, solving problems, making decisions, planning,
delegating, observing, instructing, coaching, encouraging and motivating.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: ArialMT; mso-fareast-font-family: "Adobe Song Std L";">Obviously, people come to organizations with interpersonal
behavior patterns already thoroughly ingrained, and they weren’t learned in a
classroom. Instead, individuals learn how to deal with relationships and other
life challenges “on the street” at a very early age. They observe how the
people around them do things, they experiment, and they stick with what works
for them.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: ArialMT; mso-fareast-font-family: "Adobe Song Std L";">So everyone ends up with a unique portfolio of people skills; some
behaviors may be effective, but others cause problems. By the time employees
get to a training room, they’ve already worked hard for decades to reinforce
the way they deal with people.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: ArialMT; mso-fareast-font-family: "Adobe Song Std L";">Like all behavior patterns, interpersonal skills are “hard-wired”
in the neuronal pathways of the cerebral cortex. This means that at some point
a behavior was repeated often enough that neurons grew dendrites that reached
out to other neurons to make the connections needed to make behavior pattern
automatic. A myelin sheath coated the cells like electric wire insulation,
making the connection extremely efficient. The end result: these ways of
behaving now feel natural, easy and comfortable.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l8 level2 lfo9; tab-stops: 0in; text-align: justify; text-indent: -.5in;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.5.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%;">ENHANCE YOUR SOFT SKILLS</span></b></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Four out of 10 employers expect to
struggle to fill graduate vacancies because of a shortage of applicants with
the right skills, a survey says. These employers feel most graduates lack in
‘soft skills’ such as communication as well as verbal and numerical reasoning.</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Soft skills is a term used related
to a person’s EQ (emotional intelligence quotient) the cluster of personality
traits, social graces, communication, language, personal habits, friendliness,
and optimism that characterise relationships with other people. These skills
are considered important by many recruiters as they believe that soft skills
complement hard skills (part of a person’s IQ), which are the occupational
requirements of a job and many other activities.</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Speaking on the importance of soft
skills, a HR professional says a candidate with proper soft skills has an edge
over others in this competitive world. “It is essential to gauge a person’s
soft skills before recruiting because behaviour is often associated with one’s
thought process,” he adds.</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Employers are now realising the
need to hire the right talent as they feel hiring staff strictly on the basis
of skills and expertise may provide an answer to tactical needs. However, if
the employee is technically inclined and deficient in communication and people
skills, the ability of an organisation to execute its strategy is often
compromised.</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Speaking to the media, <span class="caps">CVK</span> Maithreya, a business advisor and behaviour consultant,
says, “Communication is a holistic subject and soft skills are an important
subset. Without soft skills, there could be misunderstanding, particularly when
people are from different backgrounds.”</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">One of the most important aspects
of soft skills in professional world is relationship management: the ability to
inspire, influence, and develop others while managing conflict.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l8 level2 lfo9; tab-stops: 0in; text-align: justify; text-indent: -.5in;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.6.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%;">TIPS TO ENHANCE YOUR
SOFT SKILLS</span></b></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Awareness</span></strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">: You need to begin by making a
list of skills that you lack by discussing with your close friends, co-workers
etc. Awareness is the first step in building up your soft skills forte.</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Interact:</span></strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";"> To build an understanding with
your teammates, you should interact more with them. Also take up projects and
get involved in some voluntary work.</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Be optimistic:</span></strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";"> Exude that positivism and spread
the infectious optimism.</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Self-motivating:</span></strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";"> Set personal goals to reach new
highs and keep targets for yourself.</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Possess a forgiving and benevolent
ego</span></strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";"> – Humble
oneself, accept and learn sincerely from criticism.</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Be a team player</span></strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";"> – Learn to trust, build
comradeship, set common goals, provide support, friendship& get your hands
dirty! </span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Communicate effectively</span></strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";"> – Be clear, tactful, diplomatic
& pace the conversation. </span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Think out of box:</span></strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";"> Be creative and hone your innovative
and creative skills</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Look at the Big Picture</span></strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";"> – Consider all aspects, potential
opportunities, threats & contingencies</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Learn how to multitask and
prioritise</span></strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">
– Practice empowerment and delegation, mange time well when multitasking and
prioritizing.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l8 level2 lfo9; tab-stops: 0in; text-align: justify; text-indent: -.5in;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.7.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt;">AEC OF SOFT SKILL </span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; tab-stops: 0in; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt;">(ATTITUDE, COMMUNICATION AND ETIQUETTE)</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Our world is witnessing a major
change in communication patterns, with expanding social spheres, openness in
communication and professionals working in multicultural environments. It is
crucial, therefore, that India's workforce remains world-class, through
re-training and continuous improvement, to remain competent, competitive and
successful. To create and nurture successful professionals, the acquisition,
cultivation and fine-tuning of soft skills are highly essential in the given
business paradigm.</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">The ACE of Soft Skills is a part of
this educational process that produces top-notch professionals. Divided into
three parts-Attitude, Communication and Etiquette-this unique book provides a
broad-based coverage of what constitute soft skills. The foundations of soft
skills lie in a strong attitude; this attitude gets manifested as
communication, which gets further refined as etiquette.</span><b><span style="color: black; font-family: "Verdana","sans-serif"; mso-font-kerning: 18.0pt;"></span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l8 level2 lfo9; text-align: justify; text-indent: -.5in;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.8.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">ARE TECHNICAL/
JOB-RELATED SKILLS ENOUGH?</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">Technical and job-related skills are a must,
but they are NOT sufficient when it comes to progressing up the ladder.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">With the traditional paternalistic style of
leadership becoming passé, professional managers expect their teams to be
proactive and communicate openly.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">"Soft skills are very important in business.
It is essential to be technically sound, but one should also have the ability
to convey the idea to the masses in the simplest possible manner,"
says Mayurkumar Gadewar, an ERP consultant with Pricewaterhouse Coopers.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">With the boom in outsourcing taking root
across industries, many professionals and subject matter experts directly
deal with their clients on a regular basis.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">Their approachability and people skills are what
ultimately sustain the contract their employers have bagged.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">"Planning is necessary but execution is also
equally important. And it takes soft skills to execute any idea because it
involves dealing with people directly," says Gadewar.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l8 level2 lfo9; text-align: justify; text-indent: -.5in;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.9.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">FORMAL TRAINING TO
ENHANCE SOFT SKILLS</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">There is a lot of argument in the industry as to
whether it is possible to enhance soft skills in a few hours of training,
especially when one considers the fact that a person has lived with those
traits all his life. To this, the answer is harsh but real -- a professional
who wants to do well in his/ her career does not really have a choice.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">In the initial years of your career,
your technical abilities are important to get good assignments. However,
when it comes to growing in an organisation, it is your personality that
matters, more so in large organisations where several people with similar
technical expertise will compete for a promotion.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">Training on soft skills becomes all the more
relevant in a country like India where the education system does not delve into
personality development. Though some part of the syllabus cover the theory part
ands nothing is done for the skill development.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">Be your own trainer!</span></b><span style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";"></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">While organisations are definitely investing in
augmenting their staff's people skills, here are some inputs for professionals
and students who would like to initiate the process themselves:</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">i</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">. <b>Be a part of team
activities</b></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">It could be<b> </b>either as a part of your
church choir, or an NGO, or your local youth circle.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">Observe your own behaviour in the group and how you
relate to others.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">ii</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">. <b>Ask family members or
close friends to write down your best and worst traits.</b></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">Ideally, have at least four to five people do this
for you.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">Evaluate the common traits all of them have
mentioned. Thus, you can be aware of your strengths and work improving your weaknesses.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">iii</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">. <b>How well do you manage your
time?</b></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">Think.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">Can you do more in life? Or is your day too crammed
with activities? Effective time management is very essential in the corporate
world.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">iv</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">. <b>Introspect on how you react
to feedback.</b></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">In organisations, people skills mostly come into
the picture when there is feedback given -- be it for an idea, an executed
project or a presentation.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">You are judged by the way you respond to feedback.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">Do you get defensive?</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">Do you insist you were right?</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">Do you meekly accept criticism?</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">Remember, people tend to be judged and stereotyped
according to their responses. You will, too.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">v</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">. <b>How good are you at
critiquing?</b></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">While responding to feedback is one side of the
coin, giving feedback is the other side.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">Are you aggressive? Pessimistic? Do you believe in
constructive criticism? Or prefer to be the yes-man?</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">vi</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">. <b>Live consciously</b></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">Any organisation is manned by people, therefore
soft skills are all about how you deal with people and present yourself.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">Though it may be easier said than done, soft skills
can be enhanced simply by being aware of oneself and living consciously.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l8 level2 lfo9; text-align: justify; text-indent: -.5in;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.10.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">GETTING TOUGH WITH SOFT SKILLS</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Teaching
to impart a skill is inherently different than teaching to impart knowledge.
With an eLearning course, designers have the added challenge to create a course
that allows learners to practice behavioral skills, also known as soft skills,
in a medium that does not always lend itself to interpersonal interactions. By
employing the tips below, you can facilitate the process of learning behavioral
skills online. These tips will help you to ensure that your course motivates
your learner, that you’ve made the material relevant to the learner by
providing examples of behavioral indicators they can observe and detect, and
that you’re enabling learners to apply the material to their own lives by
structuring assessments and feedbacks throughout the course and by including
take-home messages.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Businesses
have long used online courses to teach “hard skills,” such as typing and
software development. But increasingly they’ve also turned to eLearning to
impart “soft skills” (also known as behavioral skills)—people-oriented
capabilities like project management or conflict resolution, which
traditionally have been taught in the classroom. Online training provides a
handy solution for imparting behavioral skills to the fresh crop of young,
inexperienced workers entering the job force, reducing the time it can take to
learn those skills in the “real” world.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Often,
online soft skills courses can be less expensive than those offered in a
classroom. A virtual environment also allows learners to make consequence-free
mistakes—if the employee makes a flub, your business won’t lose
clients/customers/money. However, simulating interpersonal skills in a virtual
environment can be tricky, because many of these skills by definition require
human interaction. You can ensure you get the most out of your soft skills
course design by keeping in mind the tips mentioned here.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l8 level2 lfo9; mso-outline-level: 4; text-align: justify; text-indent: -.5in;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.11.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">KNOWLEDGE VS. SKILLS</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Designing
a course to impart knowledge is different than developing a training to impart
a skill. Think of all the tasks an employee would complete in a typical
workday—for example, logging hours in a time sheet, helping customers select a
product suitable to their needs, programming a widget, sending an email. Which
of these tasks are skills and which simply require knowledge of the task to
complete?</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">According
to instructional designer Julie Dirksen, the way to differentiate between a
skill and knowledge is simple: ask yourself, “Is it reasonable to think someone
can be proficient at this task without practice?” If the answer is yes,
then that task is not a skill.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 4; text-align: justify;">
<b><span style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Practice</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">We’ve
hit on a key distinction between knowledge and skills. Many learning courses
are designed strictly to communicate information to learners. But just having
knowledge doesn’t mean learners will be able to apply it. The process of
designing to impart knowledge poses a challenge. You have to:</span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l7 level1 lfo3; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Keep your content concise</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l7 level1 lfo3; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Build on the learner’s prior
knowledge</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l7 level1 lfo3; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Be sure to address any
misconceptions the learner may have</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">To
keep the learner engaged, introduce some “friction”—that is, control the
course’s flow so learners don’t barrel through the content they think they
already know.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">For
learners to master a skill, the key is to design opportunities for practice,
practice, and more practice. Space the skills practices throughout the course
and manage the flow of the content so there is an engaging interplay between
ability and challenge for the learner.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l8 level2 lfo9; mso-outline-level: 4; text-align: justify; text-indent: -.5in;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.12.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">BEHAVIORAL INDICATORS</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">One
way to incorporate examples into soft skills courses is to brainstorm a list of
positive and negative behavioral indicators that demonstrate competency in the
soft skill you’re trying to teach. For example, for selling a customer a new
mobile phone, some positive behavioral indicators could be:</span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l1 level1 lfo4; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Listening to the customer’s
needs and evaluating those against products for sale</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l1 level1 lfo4; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Relating the product
specifications to what the customer would actually use it for</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l1 level1 lfo4; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Recommending additional
accessories for the product</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">In
contrast, some negative behavioral indicators could be:</span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l4 level1 lfo5; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Asking the customer only <i>yes</i>
or<i> no </i>questions</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l4 level1 lfo5; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Providing a laundry list of
product specifications</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l4 level1 lfo5; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Suggesting a product solution
without listening to the customer’s needs</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Remember
that the key to learning any new skill is practicing it—repeatedly. First,
however, the learner needs to see it in action. Fortunately, behavioral
indicators are relatively simple to model and behavioral modeling is most
effectively presented through motion or activity. Include a video with a live
actor or an animation depicting both effective and ineffective behaviors.
Develop a mental checklist that the learner can refer to when practicing the
skill, focusing on demonstrable behaviors like body language or active listening.
Ask the learner to dissect the behavior in an essay, or include a checklist or
assessment of key behavioral indicators and instruct the learner to note which
are demonstrated effectively.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">To
make your media more interactive, try a spin on the usual format of
user-generated content. For example, for managers who need to deal with
customers making a product return, a course needs to accomplish a few tasks.
First, the manager needs to be aware of the ins and outs of their store’s
return policy, which is the course’s knowledge component. But more importantly,
the manager needs to learn to strike a careful balance in refusing a customer’s
return when necessary without offending them and potentially losing their
business in the future.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Try
constructing a role-play scenario that includes a video of a customer who wants
to return an item and give the learner—who’s playing the role of the
manager—options for how to reply. Based on the learner’s response, the scenario
may continue onto multiple paths with different developments—for example, the
customer becomes distressed or demands special treatment, and so on. These
types of role-plays let the learner practice the skill in a risk-free, virtual
environment.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Social
media can also be used as a social simulator, a step beyond the eLearning
course’s fabricated environment. Through social media, learners can practice
core skills together regardless of how geographically dispersed they are.
Learners can also seek advice and tips from other learners or an expert.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">As
with any eLearning course, be sure to employ a variety of media—videos, audio
narrations, and interactive elements. Not only will the learner be more
engaged, but you are also more likely to hit on multiple levels of learning,
making the learner more likely to absorb and apply the soft skills.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l8 level2 lfo9; mso-outline-level: 4; text-align: justify; text-indent: -.5in;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.13.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">ETIQUETTE</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Historically
Etiquette is all about good manners and how we make people around us feel
comfortable from our general behavior. Etiquette itself defines that good
behavior. Proper exhibition of etiquette determines what is specifically
expected of us which we could term respectful.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">The
word etiquette stems as far back as 1600 s – 1700s in the French royal courts
under the reign of King Louis XIV. The true meaning emanating from the word
“ticket” or “placard” in French. This was devised where rules (manners) were
posted to be followed seriously. It was then adopted by the English in 1750
translated into a code of social behavior or regulation among the elites.<br />
<br />
During the reign of Queen Victoria etiquette was connected to sophisticated
behavior, where the wealthy were ostentatious and cut a class that would
distinguish them by their behavior and social activities. Today’s 21st Century
has changed the manner of etiquette due to lifestyle, multicultural differences,
globalization and urbanization.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Etiquette
today is seen as:</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l5 level1 lfo6; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Set rules of precedence</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l5 level1 lfo6; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Custom of salutation</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l5 level1 lfo6; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Norms for body carriage</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l5 level1 lfo6; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">4.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Facial expression</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l5 level1 lfo6; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">5.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Communication of status</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">ETIQUETTE AND TODAY’S YOUTH</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">According
to Maura Graber - ‘Teens need manners as a social tool, to navigate their way
through the differing social events they will encounter as they grow up into
mature adults.’ <br />
Etiquette must be encouraged right from youth years to become success in life.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l8 level2 lfo9; mso-outline-level: 4; text-align: justify; text-indent: -.5in;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">0.14.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Adobe Song Std L";">WHO NEEDS THE TRAINED & WHY ?</span></b></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l3 level1 lfo7; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Corporate Organizations:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";"> aspiring to create and
promote loyalty, team spirit, department cohesiveness and corporate image</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l3 level1 lfo7; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Senior Management: </span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";"> wishing to improve soft
skills to excel in the business arena</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l3 level1 lfo7; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Middle and Junior Management:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";"> lacking protocol skills
essential for career advancement</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l3 level1 lfo7; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Front Line Personnel:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";"> i.e personal / executive
assistants, receptionists, client service personnel who are in dear need
of essential polish</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l3 level1 lfo7; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Marketing and Sales Force
Team:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";"> who
represent the corporate brand during and after work hours</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l3 level1 lfo7; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Corporate Executives:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";"> requiring the essential
polish and social graces</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l3 level1 lfo7; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Expatriate Personnel: </span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";"> engaged in business in other
countries</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l3 level1 lfo7; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">New Hires:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";"> To induct them into the
organization to ensure that proper manners, behavior, corporate style and
expectations are adhered to</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l3 level1 lfo7; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Professionals: </span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";"> in the field of Law, Medicine
and Finance</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l3 level1 lfo7; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Diplomatic Personnel:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";"> looking to improve soft
skills to excel in the International and Business arena</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l3 level1 lfo7; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Women:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";"> looking to improve soft
skills and entertaining with grace</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l3 level1 lfo7; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Bride and Grooms to be:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";"> Looking into the bright
future ahead</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l3 level1 lfo7; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Entrepreneurs:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";"> looking to improve soft
skills to excel in the local and global market</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l3 level1 lfo7; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";">Today’s Youths:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Adobe Song Std L";"> looking to boost confidence
and Self Esteem</span></li>
</ul>
</div>
Dr T P Sasikumarhttp://www.blogger.com/profile/15630087131073918901noreply@blogger.com1tag:blogger.com,1999:blog-3424225011192478157.post-17480551508432104752012-12-19T06:31:00.003-08:002012-12-19T06:31:55.048-08:00OU/SFC/BMS - SoftSkill & Corporate Communication Notes - Unit-1: Intro&1.1<div dir="ltr" style="text-align: left;" trbidi="on">
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<b style="mso-bidi-font-weight: normal;"><span style="color: #00b050; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 115%;">UNIT - 1</span></b><span style="color: #00b050; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 115%; mso-bidi-font-weight: bold;"><span style="mso-spacerun: yes;"> </span></span><b style="mso-bidi-font-weight: normal;"><span style="color: #00b050; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 115%;">Emotional Intelligence for Leadership (Being Better-Aware of Self)</span></b><span style="color: #00b050; font-family: "Verdana","sans-serif"; mso-bidi-font-weight: bold;"><span style="mso-spacerun: yes;"> </span></span></div>
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<span style="color: red; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 115%; mso-bidi-font-weight: bold;">(<b>10
hours)</b></span></div>
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<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .25in; margin-right: 0in; margin-top: 0in; mso-list: l5 level1 lfo1; tab-stops: 0in; text-align: justify; text-indent: -.25in;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana; mso-font-kerning: 18.0pt;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">EI IN Leadership</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.A. <span style="mso-tab-count: 1;"> </span>How
Ei Was Recognised</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.B.<span style="mso-tab-count: 1;"> </span>Emotional
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.C.<span style="mso-tab-count: 1;"> </span>The
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<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .25in; margin-right: 0in; margin-top: 0in; mso-list: l5 level2 lfo1; tab-stops: 0in; text-align: justify; text-indent: -.25in;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana; mso-font-kerning: 18.0pt;"><span style="mso-list: Ignore;">1.1.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">Emotional Intelligence </span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .75in; margin-right: 0in; margin-top: 0in; mso-list: l0 level3 lfo2; mso-outline-level: 1; text-align: justify; text-indent: -.75in;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana; mso-font-kerning: 18.0pt;"><span style="mso-list: Ignore;">1.1.1.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;"><span style="mso-spacerun: yes;"> </span>EI as
Stithaprajna in Gita</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.1.A.<span style="mso-tab-count: 1;"> </span>Improve
IE</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.1.B.<span style="mso-tab-count: 1;"> </span>Characteristic
of IE</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.1.B.1.<span style="mso-tab-count: 1;"> </span>Self-Awareness</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.1.B.1L.<span style="mso-tab-count: 1;"> </span>Self-Awareness for Leaders</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.1.B.2.<span style="mso-tab-count: 1;"> </span>Self-Regulation
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.1.B.3.<span style="mso-tab-count: 1;"> </span>Motivation</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.1.B.3L.<span style="mso-tab-count: 1;"> </span>Motivation for Leaders</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.1.B.4.<span style="mso-tab-count: 1;"> </span>Empathy
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.1.B.4L.<span style="mso-tab-count: 1;"> </span>Empathy for Leaders </span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.1.B.5.<span style="mso-tab-count: 1;"> </span>Social
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.1.B.5L.<span style="mso-tab-count: 1;"> </span>Social Skills for Leaders</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.1.C.<span style="mso-tab-count: 1;"> </span>Improve
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<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.1.D.<span style="mso-tab-count: 1;"> </span>Evaluating
Emotional Intelligence </span></b></div>
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<br /></div>
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<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana; mso-font-kerning: 18.0pt;"><span style="mso-list: Ignore;">1.2.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">Motivation </span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.2.1.<span style="mso-tab-count: 1;"> </span>Motivation</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.2.1.A.<span style="mso-tab-count: 1;"> </span>Intrincic
Motivation</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.2.1.B.<span style="mso-tab-count: 1;"> </span>Extrinsic
motivation</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.2.2.<span style="mso-tab-count: 1;"> </span>PRACTICAL
TOOLS AND STRATEGIES</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.2.3.<span style="mso-tab-count: 1;"> </span>INTERNAL
SYSTEMS </span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.2.3.A.<span style="mso-tab-count: 1;"> </span>Extraversion</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.2.3.B.<span style="mso-tab-count: 1;"> </span>Introversion</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.2.4. <span style="mso-tab-count: 1;"> </span>A
Bit of Perfume – Motivation - Giving praise</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.2.5.<span style="mso-tab-count: 1;"> </span>Motivation
in Leadership</span></b></div>
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<br /></div>
<div class="MsoListParagraph" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .25in; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l5 level2 lfo1; tab-stops: 0in; text-align: justify; text-indent: -.25in;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana; mso-font-kerning: 18.0pt;"><span style="mso-list: Ignore;">1.3.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; mso-font-kerning: 18.0pt;">Goal-Setting </span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.3.A.<span style="mso-tab-count: 1;"> </span>Goal</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.3.B.<span style="mso-tab-count: 1;"> </span>PURUSHARTHAS</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.3.C.<span style="mso-tab-count: 1;"> </span>GOAL
SETTING</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.3.D.<span style="mso-tab-count: 1;"> </span>Goal
Setting – Personal </span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">(Planning to Live Your Life Your Way)</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.3.D.1.<span style="mso-tab-count: 1;"> </span>Why
Set Goals?</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.3.D.2.<span style="mso-tab-count: 1;"> </span>Starting
to Set Personal Goals</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.3.D.3.<span style="mso-tab-count: 1;"> </span>Timescales
of Goals</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.3.E. <span style="mso-tab-count: 1;"> </span>Goal
Setting Theory of Motivation</span></b></div>
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<br /></div>
<div class="MsoListParagraph" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .25in; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l5 level2 lfo1; tab-stops: 0in; text-align: justify; text-indent: -.25in;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana; mso-font-kerning: 18.0pt;"><span style="mso-list: Ignore;">1.4.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; mso-font-kerning: 18.0pt;">Leadership and
Team Building </span></b></div>
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<b><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.A.<span style="mso-tab-count: 1;"> </span>LEADERSHIP</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.A.1.<span style="mso-tab-count: 1;"> </span>Seven
Traits Associated With Leadership</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.A.2.<span style="mso-tab-count: 1;"> </span>Leadership
Styles</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.A.3.<span style="mso-tab-count: 1;"> </span>Leadership
Traits</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.A.4.<span style="mso-tab-count: 1;"> </span>Leadership
Myths</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.A.5.<span style="mso-tab-count: 1;"> </span>New
Demands Leaders Have To Meet</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.A.6.<span style="mso-tab-count: 1;"> </span>Leadership
With Heart</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.A.7.<span style="mso-tab-count: 1;"> </span>Why
Ei Is Needed In Leadership</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.A.8.<span style="mso-tab-count: 1;"> </span>How
To Use Ei In Developing Leadership</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.A.9.<span style="mso-tab-count: 1;"> </span>Leadership
And Motivation</span></b></div>
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<b><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.B.<span style="mso-tab-count: 1;"> </span>TEAM
BUILDING</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.B.1.<span style="mso-tab-count: 1;"> </span>Team
Dynamic</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.B.2.<span style="mso-tab-count: 1;"> </span>Goals</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.B.3.<span style="mso-tab-count: 1;"> </span>Leadership
Roles</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.B.4.<span style="mso-tab-count: 1;"> </span>Team
Building Exercises</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.B.5.<span style="mso-tab-count: 1;"> </span>Types
Of Teams</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.B.6.<span style="mso-tab-count: 1;"> </span>Stages
Of Team Development</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.B.7.<span style="mso-tab-count: 1;"> </span>Team
Management</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.B.8.<span style="mso-tab-count: 1;"> </span>Six
Deadly Sins Of Team Building</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.B.9. <span style="mso-tab-count: 1;"> </span>Resolving Team Conflict</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.C.<span style="mso-tab-count: 1;"> </span>LEADERSHIP
AND TEAM BUILDING</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.C.1.<span style="mso-tab-count: 1;"> </span>Organizations</span></b></div>
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<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.C.2.<span style="mso-tab-count: 1;"> </span>Management</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.C.3.<span style="mso-tab-count: 1;"> </span>Group
Leadership</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.C.4.<span style="mso-tab-count: 1;"> </span>Performance</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.C.5.<span style="mso-tab-count: 1;"> </span>Leadership
And Culture</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.C.6.<span style="mso-tab-count: 1;"> </span>Corporate
Culture</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.C.7.<span style="mso-tab-count: 1;"> </span>Leadership
Trends</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.C.8.<span style="mso-tab-count: 1;"> </span>EI
For Leadership And Team Relation</span></b></div>
<div class="MsoListParagraphCxSpFirst" style="line-height: normal; margin-bottom: .0001pt; margin: 0in; mso-add-space: auto; tab-stops: 0in; text-align: justify;">
<br /></div>
<div class="MsoListParagraphCxSpLast" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .25in; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l5 level2 lfo1; tab-stops: 0in; text-align: justify; text-indent: -.25in;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana; mso-font-kerning: 18.0pt;"><span style="mso-list: Ignore;">1.5.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; mso-font-kerning: 18.0pt;">Decision making
skills</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.5.1.<span style="mso-tab-count: 1;"> </span>Decision
Making Process</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.5.2.<span style="mso-tab-count: 1;"> </span>Types
Of Decisions</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.5.3.<span style="mso-tab-count: 1;"> </span>Decision
Makng Conditions </span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; tab-stops: .5in 1.0in 1.5in 2.0in 2.5in 3.0in; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.5.4.<span style="mso-tab-count: 1;"> </span>Preferences<span style="mso-tab-count: 2;"> </span>
</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.5.5.<span style="mso-tab-count: 1;"> </span>Thinking
Vs. Feeling</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.5.6.<span style="mso-tab-count: 1;"> </span>Emotion
And Decision</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.5.7.<span style="mso-tab-count: 1;"> </span>The
Point Of Decision</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.5.8.<span style="mso-tab-count: 1;"> </span>Decision
Making Styles</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.5.9.<span style="mso-tab-count: 1;"> </span>Collaborative
Decision Making</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.5.10.<span style="mso-tab-count: 1;"> </span>Emotional
Decision Making </span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.5.11.<span style="mso-tab-count: 1;"> </span>Intuition
Based Decision Making</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.5.12.<span style="mso-tab-count: 1;"> </span>Rational
Decision Making </span></b></div>
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 22.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-US; mso-font-kerning: 18.0pt;"><br clear="all" style="page-break-before: always;" />
</span></b>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; tab-stops: 0in; text-align: justify;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 22.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.<span style="mso-tab-count: 1;"> </span>EI IN LEADERSHIP</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">In
this UNIT-1 we'll look at why emotional intelligence is so important for
leaders – and how you, as a leader, can improve yours.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Emotional
Intelligence has become a vital part of how today's leaders meet the
significant challenges they face. Emotional Intelligence can help leaders in an
evermore difficult leadership role, one that fewer and fewer people seem
capable of fulfilling. And in the middle of the "Talent War",
especially at the highest levels in organisations, emotional intelligence can
give developing leaders a competitive edge. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">We
probably also know people who are masters at managing their emotions. They
don't get angry in stressful situations. Instead, they have the ability to look
at a problem and calmly find a solution. They're excellent decision makers, and
they know when to trust their intuition. Regardless of their strengths,
however, they're usually willing to look at themselves honestly. They take
criticism well, and they know when to use it to improve their performance. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">As
more and more people accept that emotional intelligence is just as important to
professional success as technical ability, organizations are increasingly using
EI when they hire and promote. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">People
with high emotional intelligence are usually successful in most things they do.
Why? Because they're the ones that others want on their team. When people with
high EI send an email, it gets answered. When they need help, they get it.
Because they make others feel good, they go through life much more easily than
people who are easily angered or upset.</span></div>
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-US; mso-font-kerning: 18.0pt;"><br clear="all" style="page-break-before: always;" />
</span></b>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.A. HOW EI WAS
RECOGNISED</span></b><b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">In 1980 Reuven Baron</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> was researching the qualities that
lead to success. Dr. Bar-On is an internationally known expert and pioneer in
the field of emotional intelligence and has been involved in defining,
measuring and applying various aspects of this construct since 1980. He showed
there was much more than traditional Intelligence or IQ and developed the
concept of Emotional Intelligence - the Emotional Quotient or EQ was born.
[http://www.reuvenbaron.org/about-reuven-baron/]</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">In 1985 an influential psychologist
called Howard Gardener</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">
also challenged the current view of intelligence and proposed 7 multiple
intelligences which included social intelligence. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">The
idea that success in both life and in work (at least where managing people is a
significant factor) became highly credible and organisations have recognised
how their best leaders and managers need to develop their understanding of
themselves and others. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">In 1995 Daniel Goleman</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> published the best seller
"Emotional Intelligence" which has done a great deal for popularising
the concept. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.B.<span style="mso-tab-count: 2;"> </span>EMOTIONAL INTELLIGENCE DEFINED</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRomanPSMT;">Psychologists have developed various
concepts of intelligence, including linguistic, logical-mathematical, spatial,
musical, bodily-kinaesthetic, interpersonal, and intrapersonal social
intelligence (Ruisel, 1992; Gardner, 1993). Social intelligence comprises both
inter- and intrapersonal intelligences (Gardner, 1993a and Thorndike, 1920). </span><i><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRomanPS-ItalicMT;">Inter</span></i><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRomanPSMT;">personal intelligence is the ability to
understand other people: what motivates them, how they work, how to work
cooperatively with them. </span><i><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRomanPS-ItalicMT;">Intra</span></i><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRomanPSMT;">personal intelligence is the capacity
to form an accurate, authentic model of the self and to be able to use that
model to operate effectively in life. Since emotional intelligence also
consists of these two elements (Salovey & Mayer, 1990), it is possible to
suggest that social and emotional intelligences are the same. Emotional
intelligence encompasses self-awareness, self-management, social awareness or empathy
and social skills (Goleman, 2000).</span><b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;"></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.C.<span style="mso-tab-count: 2;"> </span>THE BUSINESS RELEVANCE OF EMOTIONAL
INTELLIGENCE</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRomanPSMT;">Emotional intelligence accounts for
more than 85% of exceptional achievement (Goleman,1995). While technical skills
are necessary for productivity, these are insufficient to explain the
difference between high and mediocre performers. High performance individuals
show emotional intelligence as task complexity increases.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRomanPSMT;">Authors agree that individuals with
high emotional intelligence are motivated, selfdisciplined, aspire to
excellence, and continually seek re-skilling, learning and adding value
(Goleman, 1995, 1998, 2000; Ashforth & Humphrey, 1995; Gilad, 1996 and
Mayer & Salovey, 1997).</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRomanPSMT;">Their mental agility sustains long-term
business development and builds organisational culture of high morale, which
prevents the loss of talent. Self-aware individuals display many of the
characteristics of successful leadership. They have a deep understanding of
their own emotions, strengths, weaknesses, needs and drives. They are neither
overly critical nor unrealistically optimistic; instead they are honest with
themselves and with others. Self-awareness extends to an understanding of
values, goals and other drivers of behaviour and performance (McLagan, 2002).
They are thus able to reduce cognitive dissonance by operating in agreement with
their values, and influence others through demonstration of these values. In
their drive for self-improvement, they create a culture of constructive
feedback that fosters personal growth.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRomanPSMT;">Self-regulation is the ability to
choose to respond to an event rather than reacting; reasonable people create an
environment of trust and fairness, effectively managing politics and infighting
by example (Goleman, 1995, 1998). Such organisations attract and retain talent,
leading to competitive advantage. In addition, self-regulators cope well in
ambiguous business environments.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRomanPSMT;">As they operate from a place of
authenticity and integrity they are able to model solid corporate citizenship
and governance in changing conditions (Bryan, 2002). Self-regulators are able
to think strategically and to delay gratification in short-term results for the
more sustainable alternative of investment in long-term growth.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRomanPSMT;">Social awareness and empathy are
fundamental to an appreciation of teams, group dynamics, diversity and
diversity management. Rapid globalisation, increasing competitive requirements for
specialised talents, and greater use of flexible, temporary project teams raise
the relevance of this component of emotional intelligence. A deep respect for
cultural, social and ethnic differences, coupled with the ability to harness
different ways of thinking for corporate advantage is an essential quality of
leadership (McDermott, 2002). Social awareness enhances coaching and mentoring
relationships, yielding results in improved performance, increased job
satisfaction and reduced employee turnover.</span></div>
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-bidi-font-family: TimesNewRomanPSMT; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;"><br clear="all" style="mso-special-character: line-break; page-break-before: always;" />
</span>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 1.0in; margin-right: 0in; margin-top: 0in; mso-list: l1 level2 lfo10; tab-stops: 0in; text-align: justify; text-indent: -.75in;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana; mso-font-kerning: 18.0pt;"><span style="mso-list: Ignore;">1.1.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">EMOTIONAL INTELLIGENCE </span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .25in; margin-right: 0in; margin-top: 0in; tab-stops: 0in; text-align: justify;">
<br /></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in;">
<span style="font-family: "Verdana","sans-serif";">'Emotional Intelligence' is a neat
metaphor that borrows from the notion of IQ. It implies that some people are
better at handling emotions than others. It also hints that you might be able
to increase your EQ. Practically, it offers a useful set of guidelines for
doing just this.</span></div>
<h2 style="line-height: 150%; margin-bottom: .0001pt; margin: 0in;">
<a href="http://www.blogger.com/blogger.g?blogID=3424225011192478157" name="Self"></a><span style="font-family: "Verdana","sans-serif";">Self-awareness</span></h2>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in;">
<span style="font-family: "Verdana","sans-serif";">Being emotionally self-aware means
knowing how you feel in “real time.” Self-knowledge is the first step in being
able to handle emotions. If you can see them and name them, then you at least
then have a chance to do something about them.</span></div>
<h2 style="line-height: 150%; margin-bottom: .0001pt; margin: 0in;">
<a href="http://www.blogger.com/blogger.g?blogID=3424225011192478157" name="Literacy"></a><span style="font-family: "Verdana","sans-serif";">Emotional literacy</span></h2>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in;">
<span style="font-family: "Verdana","sans-serif";">Emotional literacy means being able
to label emotions precisely. This includes the emotions of others and
especially yourself. It also means being able to talk about emotions without
getting overly emotional or (as happens with many people) denying them. <br />
Emotional literacy is <i>not</i> using ‘I feel...’ statements to offer
opinions, ideas, etc. Thus 'I feel that is a good idea' is not emotional
literacy, whist 'I feel angry' is.</span></div>
<h2 style="line-height: 150%; margin-bottom: .0001pt; margin: 0in;">
<a href="http://www.blogger.com/blogger.g?blogID=3424225011192478157" name="Empathy"></a><span style="font-family: "Verdana","sans-serif";">Empathy & compassion</span></h2>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in;">
<span style="font-family: "Verdana","sans-serif";">Empathy is the ability to feel and
understand the emotions of others. If you can empathies, you can engender
trust, as people desperately want to be understood at the emotional level. All
great carers and nurturers major in empathy and compassion.</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in;">
<span style="font-family: "Verdana","sans-serif";">It also means appreciating and
accepting differences between people, accepting that we have different
priorities and capabilities around emotion.</span></div>
<h2 style="line-height: 150%; margin-bottom: .0001pt; margin: 0in;">
<a href="http://www.blogger.com/blogger.g?blogID=3424225011192478157" name="Balance"></a><span style="font-family: "Verdana","sans-serif";">Balance</span></h2>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in;">
<span style="font-family: "Verdana","sans-serif";">The ability to balance emotion and reason
in making decisions leads to good decisions. Emotion should not be abandoned,
lest cold and callous decisions are made. Nor should logic be abandoned unless
you want a wishy-washy outcome.</span></div>
<h2 style="line-height: 150%; margin-bottom: .0001pt; margin: 0in;">
<a href="http://www.blogger.com/blogger.g?blogID=3424225011192478157" name="Responsibility"></a><span style="font-family: "Verdana","sans-serif";">Responsibility</span></h2>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in;">
<span style="font-family: "Verdana","sans-serif";">Emotional Intelligence means taking
primary responsibility for your own emotions and happiness. You cannot say that
others “made” you feel the way you feel. Although they may be instrumental, the
responsibility is yours, just as if you kill someone, there is no argument that
says that someone else made you do it.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 1.25in; margin-right: 0in; margin-top: 0in; mso-list: l4 level2 lfo9; mso-outline-level: 3; text-align: justify; text-indent: -1.25in;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-bidi-font-size: 22.0pt; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">1.1.0.<span style="font: 7.0pt "Times New Roman";">
</span></span></span></b><b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">EI as Stithaprajna in Gita</span></b><b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 22.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 1.25in; margin-right: 0in; margin-top: 0in; mso-outline-level: 3; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"><img height="190" src="file:///C:\Users\user\AppData\Local\Temp\msohtmlclip1\01\clip_image002.jpg" width="467" /><img height="197" src="file:///C:\Users\user\AppData\Local\Temp\msohtmlclip1\01\clip_image003.jpg" width="467" /></span><b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 22.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"></span></b></div>
<div align="center" class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: center;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"><img height="141" src="file:///C:\Users\user\AppData\Local\Temp\msohtmlclip1\01\clip_image004.jpg" width="467" /></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;">SYNONYMS</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;">duhkhesu--in the
threefold miseries; anudvigna-manah--without being agitated in mind;
sukhesu--in happiness; vigata-sprhah--without being too interested; vita--free
from; raga--attachment; bhaya--fear; krodhah--anger; sthita-dhih--one who is
steady; munih--a sage; ucyate-- is called.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;">TRANSLATION</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;">One who is not
disturbed in spite of the threefold miseries, who is not elated when there is
happiness, and who is free from attachment, fear and anger, is called a sage of
steady mind.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 24.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.1.A.<span style="mso-tab-count: 1;"> </span>IMPROVE IE</span></b><b style="mso-bidi-font-weight: normal;"><span style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 28.0pt;"></span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="color: red; font-family: "Verdana","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";">Developing Strong
"People Skills" </span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="color: red; font-family: "Verdana","sans-serif"; font-size: 18.0pt; mso-fareast-font-family: "Times New Roman";">Being Better Aware of Self</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Do
you know someone who never lets his temper get out of control, no matter what
problems he's facing? </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Do
you know someone who has the complete trust on their staff, always speaks
kindly, listens to their team?</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Do
you know one with whom you have easy talk and who always makes careful,
informed decisions ?</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">These
are qualities of someone with a high degree of emotional intelligence. People
like this have a high degree of emotional intelligence, or EI. They know
themselves very well, and they're also able to sense the emotional needs of
others. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Would
you like to be more like this? </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">So,
what exactly is emotional intelligence, and what can you do to improve yours?</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">We
all have different personalities, different wants and needs, and different ways
of showing our emotions. Navigating through this all takes tact and cleverness
– especially if we hope to succeed in life. This is where emotional
intelligence becomes important.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Emotional
intelligence is the ability to recognize your emotions, understand what they're
telling you, and realize how your emotions affect people around you. Emotional
intelligence also involves your perception of others: when you understand how
they feel, this allows you to manage relationships more effectively. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.1.B.<span style="mso-tab-count: 1;"> </span>Characteristics of EI</span></b><b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 22.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Daniel
Goleman, an American psychologist, developed a framework of five elements that
define emotional intelligence: </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">1.1.B.1.<span style="mso-tab-count: 1;"> </span>Self-Awareness</span></b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">People
with high emotional intelligence are usually very self-aware. They understand
their emotions, and because of this, they don't let their feelings rule them.
They're confident – because they trust their intuition and don't let their
emotions get out of control. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">They're
also willing to take an honest look at themselves. They know their strengths
and weaknesses, and they work on these areas so they can perform better. Many
people believe that this self-awareness is the most important part of emotional
intelligence.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">1.1.B.1L.<span style="mso-tab-count: 1;"> </span>Self-Awareness
for Leaders</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">If
you're self-aware, you always know how you feel. And you know how your
emotions, and your actions, can affect the people around you. Being self-aware
when you're in a leadership position also means having a clear picture of your
strengths and weaknesses. And it means having humility. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">To
improve your self-awareness</span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l3 level1 lfo3; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Keep a journal / Diary</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> – Journals / diaries help
improve your self-awareness. If you spend just a few minutes each day
writing down your thoughts, this can move you to a higher degree of
self-awareness.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l3 level1 lfo3; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Slow down</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> – When you experience anger or
other strong emotions, slow down to examine why. Remember, no matter what
the situation, you can always choose how you react to it.</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">1.1.B.2.<span style="mso-tab-count: 1;"> </span>Self-Regulation
</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">This
is the ability to control emotions and impulses. People who self-regulate
typically don't allow themselves to become too angry or jealous, and they don't
make impulsive, careless decisions. They think before they act. Characteristics
of self-regulation are thoughtfulness, comfort with change, integrity, and the
ability to say no. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">1.1.B.2L.<span style="mso-tab-count: 1;"> </span>Self-Regulation
for Leaders</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Leaders
who regulate themselves effectively rarely verbally attack others, make rushed
or emotional decisions, stereotype people, or compromise their values.
Self-regulation is all about staying in control. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">This
element of emotional intelligence, according to Goleman, also covers a leader's
flexibility and commitment to personal accountability.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">To
improve your ability to self-regulate? </span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l2 level1 lfo4; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Know your values</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> – Do you have a clear idea of
where you absolutely will not compromise? Do you know what values are most
important to you? Spend some time examining your "code of
ethics." If you know what's most important to you, then you probably
won't have to think twice when you face a moral or ethical decision –
you'll make the right choice.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l2 level1 lfo4; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Hold yourself accountable</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> – If you tend to blame others
when something goes wrong, stop. Make a commitment to admit to your
mistakes and face the consequences, whatever they are. You'll probably
sleep better at night, and you'll quickly earn the respect of those around
you.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l2 level1 lfo4; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Practice being calm</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> – The next time you're in a
challenging situation, be very aware of how you act. Do you relieve your
stress by shouting at someone else? Practice deep-breathing exercises to
calm yourself. Also, try to write down all of the negative things you want
to say, and then rip it up and throw it away. Expressing these emotions on
paper (and not showing them to anyone!) is better than speaking them aloud
to your team. What's more, this helps you challenge your reactions to make
sure that they're fair!</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">1.1.B.3.<span style="mso-tab-count: 1;"> </span>Motivation</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">People
with a high degree of emotional intelligence are usually motivated. They're
willing to defer immediate results for long-term success. They're highly
productive, love a challenge, and are very effective in whatever they do.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">1.1.B.3L.<span style="mso-tab-count: 1;"> </span>Motivation for
Leaders</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Self-motivated
leaders consistently work toward their goals. And they have extremely high
standards for the quality of their work.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">How
can you improve your motivation?</span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l7 level1 lfo5; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Re-examine why you're doing
this</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> – It's
easy to forget what you really love about your career. So, take some time
to remember why you wanted this job. If you're unhappy in your role and
you're struggling to remember why you wanted it, find the root of the
problem. Starting at the root often helps you look at your situation in a
new way. </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l7 level1 lfo5; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">And make sure that your goal
statements are fresh and energizing. </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l7 level1 lfo5; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Know where you stand</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> – Determine how motivated you
are to lead. </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l7 level1 lfo5; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Be hopeful and find something
good</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> –
Motivated leaders are usually optimistic, no matter what they face.
Adopting this mindset might take practice, but it's well worth the effort.
Every time you face a challenge, or even a failure, try to find at least
one good thing about the situation. It might be something small, like a
new contact, or something with long-term effects, like an important lesson
learned. But there's almost always something positive – you just have to
look for it.</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">1.1.B.4.<span style="mso-tab-count: 1;"> </span>Empathy </span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">This
is perhaps the second-most important element of emotional intelligence. Empathy
is the ability to identify with and understand the wants, needs, and viewpoints
of those around you. People with empathy are good at recognizing the feelings
of others, even when those feelings may not be obvious. As a result, empathetic
people are usually excellent at managing relationships, listening, and relating
to others. They avoid stereotyping and judging too quickly, and they live their
lives in a very open, honest way.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">1.1.B.4L.<span style="mso-tab-count: 1;"> </span>Empathy for
Leaders </span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">For
leaders, having empathy is critical to managing a successful team or
organization. Leaders with empathy have the ability to put themselves in
someone else's situation. They help develop the people on their team, challenge
others who are acting unfairly, give constructive feedback, and listen to those
who need it.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">If
you want to earn the respect and loyalty of your team, then show them you care
by being empathic. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">How
can you improve your empathy?</span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l8 level1 lfo6; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Put yourself in someone else's
position</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">
– It's easy to support your own point of view. After all, it's yours! But
take the time to look at situations from other people's perspectives. </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l8 level1 lfo6; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Pay attention to body language</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> – Perhaps when you listen to
someone, you cross your arms, move your feet back and forth, or bite your
lip. This body language tells others how you really feel about a
situation, and the message you're giving isn't positive! Learning to read
body language can be a real asset when you're in a leadership role because
you'll be better able to determine how someone truly feels. And this gives
you the opportunity to respond appropriately. </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l8 level1 lfo6; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Respond to feelings</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> – You ask your assistant to
work late – again. And although he agrees, you can hear the disappointment
in his voice. So, respond by addressing his feelings. Tell him you
appreciate how willing he is to work extra hours, and that you're just as
frustrated about working late. If possible, figure out a way for future
late nights to be less of an issue (for example, give him Monday mornings
off). </span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">1.1.B.5.<span style="mso-tab-count: 1;"> </span>Social Skills</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">It's
usually easy to talk to and like people with good social skills, another sign
of high emotional intelligence. Those with strong social skills are typically
team players. Rather than focus on their own success first, they help others
develop and shine. They can manage disputes, are excellent communicators, and
are masters at building and maintaining relationships. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">1.1.B.5L.<span style="mso-tab-count: 1;"> </span>Social Skills
for Leaders</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Leaders
who do well in this element of emotional intelligence are great communicators.
They're just as open to hearing bad news as good news, and they're experts at
getting their team to support them and be excited about a new mission or
project.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Leaders
who have good social skills are also good at managing change and resolving
conflicts diplomatically. They're rarely satisfied with leaving things as they
are, but they're also not willing to make everyone else do the work. They set
the example with their own behavior.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">So,
how can you improve your leadership by building social skills?</span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l6 level1 lfo7; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Learn conflict resolution</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> – Leaders must know how to
resolve conflicts between their team members, customers, or vendors.
Learning conflict resolution skills is vital if you want to succeed.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l6 level1 lfo7; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Improve your communication skills</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> – How well do you communicate?
One has to be a Good Commnicator to be a Good Leader.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l6 level1 lfo7; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Learn how to praise others</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> – As a leader, you can inspire
the loyalty of your team simply by giving praise when it's earned.
Learning how to effectively praise others is a fine art, but well worth
the effort.</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.1.C.<span style="mso-tab-count: 1;"> </span>Improve Your EI</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">As
you've probably determined, emotional intelligence can be a key to success in
your life – especially in your career. The ability to manage people and
relationships is very important in all leaders, so developing and using your
emotional intelligence can be a good way to show others the leader inside of
you.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Emotional
intelligence (EI) is the ability to understand and manage both your own
emotions, and those of the people around you. People with a high degree of
emotional intelligence usually know what they're feeling, what this means, and
how their emotions can affect other people.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">For
leaders, having emotional intelligence is essential for success. After all, who
is more likely to succeed – a leader who shouts at his team when he's under
stress, or a leader who stay in control, and calmly assesses the situation?</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">The
more that you, as a leader, manage each of these areas, the higher your
emotional intelligence.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">The
good news is that emotional intelligence CAN be taught and developed. Many
books and tests are available to help you determine your current EI, and
identify where you may need to do some work. You can also use these tips:</span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l9 level1 lfo8; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Observe how you react to
people. Do you rush to judgment before you know all of the facts? Do you
stereotype? Look honestly at how you think and interact with other people.
Try to put yourself in their place, and be more open and accepting of
their perspectives and needs.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l9 level1 lfo8; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Look at your work environment.
Do you seek attention for your accomplishments? Humility can be a
wonderful quality, and it doesn't mean that you're shy or lack
self-confidence. When you practice humility, you say that you know what
you did, and you can be quietly confident about it. Give others a chance
to shine – put the focus on them, and don't worry too much about getting
praise for yourself. </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l9 level1 lfo8; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Do a self-evaluation. What are
your weaknesses? Are you willing to accept that you're not perfect and
that you could work on some areas to make yourself a better person? Have
the courage to look at yourself honestly – it can change your life. </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l9 level1 lfo8; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Examine how you react to
stressful situations. Do you become upset every time there's a delay or
something doesn't happen the way you want? Do you blame others or become
angry at them, even when it's not their fault? The ability to stay calm
and in control in difficult situations is highly valued – in the business
world and outside it. Keep your emotions under control when things go
wrong.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l9 level1 lfo8; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Take responsibility for your
actions. If you hurt someone's feelings, apologize directly – don't ignore
what you did or avoid the person. People are usually more willing to
forgive and forget if you make an honest attempt to make things right.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l9 level1 lfo8; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Examine how your actions will
affect others – before you take those actions. If your decision will
impact others, put yourself in their place. How will they feel if you do
this? Would you want that experience? If you must take the action, how can
you help others deal with the effects? </span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.1.D.<span style="mso-tab-count: 1;"> </span>Evaluating Emotional Intelligence </span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Most
large companies today have employed trained psychologists to develop what are
known as “competency models” to aid them in identifying, training, and
promoting likely stars in the leadership firmament. The psychologists have also
developed such models for lower-level positions. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">It
is possible to test personal capabilities drove outstanding performance within
these organizations, and to what degree they did so. Group the capabilities
into three categories: purely technical skills like accounting and business
planning; cognitive abilities like analytical reasoning; and competencies
demonstrating emotional intelligence, such as the ability to work with others
and effectiveness in leading change. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">To
create some of the competency models, psychologists asked senior managers at
the companies to identify the capabilities that typified the organization’s
most outstanding leaders. To create other models, the psychologists used
objective criteria, such as a division’s profitability, to differentiate the
star performers at senior levels within their organizations from the average
ones. Those individuals were then extensively interviewed and tested, and their
capabilities were compared. This process resulted in the creation of lists of
ingredients for highly effective leaders.<span style="mso-spacerun: yes;">
</span></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Intellect
is a driver of outstanding performance. Cognitive skills such as big-picture
thinking and long-term vision were particularly important. The ratio of
technical skills, IQ, and emotional intelligence as ingredients of excellent
performance, emotional intelligence proved to be twice as important as the
others for jobs at all levels. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 115%; mso-ansi-language: EN-US; mso-bidi-font-family: ArialMT; mso-bidi-language: AR-SA; mso-fareast-font-family: "Adobe Song Std L"; mso-fareast-language: EN-US;"><br clear="all" style="mso-special-character: line-break; page-break-before: always;" />
</span></div>
Dr T P Sasikumarhttp://www.blogger.com/profile/15630087131073918901noreply@blogger.com0tag:blogger.com,1999:blog-3424225011192478157.post-45231421349119653342012-12-19T06:08:00.000-08:002012-12-19T06:08:05.827-08:00OU/SFC/BMS - SoftSkill & Corporate Communication Notes - 1.2&1.3<div dir="ltr" style="text-align: left;" trbidi="on">
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<br />
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<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.2. <span style="mso-tab-count: 1;"> </span>MOTIVATION</span></b><b style="mso-bidi-font-weight: normal;"><span style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%;"></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-bidi-font-family: Calibri;">1.2.1.<span style="mso-tab-count: 1;"> </span>MOTIVATION</span></b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%;"></span></div>
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<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;">Motivation is an inferred process within an
individual that causes that individual to move towards the goal. It is the
power or energy that drives to accomplishment of goals. The two mail elements
of motivation are <b style="mso-bidi-font-weight: normal;">DESIRE and AMBITION. </b></span></div>
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<br /></div>
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<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;">Motivation can be divided into two types: <b style="mso-bidi-font-weight: normal;"><u>internal, or intrinsic motivation, and
external, or extrinsic motivation.</u></b></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-fareast-font-family: "Times New Roman";">1.2.1.A.<span style="mso-tab-count: 1;"> </span>Intrinsic
motivation</span></b></div>
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<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;">Intrinsic motivation refers to motivation
that is driven by an interest or enjoyment in the task itself, and exists
within the individual rather than relying on any external pressure. Intrinsic
motivation is based on taking pleasure in an activity rather than working
towards an external reward. Intrinsic motivation has been studied since the
early 1970s. Students who are intrinsically motivated are more likely to engage
in the task willingly as well as work to improve their skills, which will
increase their capabilities.<sup> </sup>Students are likely to be intrinsically
motivated if they:</span></div>
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<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l0 level1 lfo5; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;">Attribute
their educational results to factors under their own control, also known
as autonomy,</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l0 level1 lfo5; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;">Believe
they have the skill that will allow them to be effective agents in
reaching desired goals (i.e. the results are not determined by luck),</span></li>
<li class="MsoNormal" style="color: #00b0f0; line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l0 level1 lfo5; tab-stops: list .5in; text-align: justify;"><span style="color: windowtext; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;">Are interested in mastering a
topic, rather than just rote-learning to achieve good grades.</span><span style="font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%;"></span></li>
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<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-fareast-font-family: "Times New Roman";">1.2.1.B.<span style="mso-tab-count: 1;"> </span>Extrinsic
motivation</span></b><b style="mso-bidi-font-weight: normal;"><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-bidi-font-family: Calibri;"></span></b></div>
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<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-fareast-font-family: "Times New Roman";">Extrinsic motivation refers to the performance of
an activity in order to attain an outcome, which then contradicts intrinsic
motivation. It is widely believed that motivation performs two functions. The
first is often referred as to the energetic activation component of the motivation
construct. The second is directed at a specific behavior and makes reference to
the orientation directional component. Extrinsic motivation comes from outside
of the individual. Common extrinsic motivations are rewards like money and
grades, and threat of punishment. Competition is in general extrinsic because
it encourages the performer to win and beat others, not simply to enjoy the
intrinsic rewards of the activity. A crowd cheering on the individual and
trophies are also extrinsic incentives. The concept of motivation can be
instilled in children at a very young age, by promoting and evoking interest in
a certain book or novel. The idea is to have a discussion pertaining the book
with young individuals, as well as to reward them.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
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<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-bidi-font-family: Calibri;">1.2.2.<span style="mso-tab-count: 1;"> </span>PRACTICAL TOOLS AND STRATEGIES</span></b></div>
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<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Are
you able to get excited about every task you need to do? Or do you sometimes
need a bit more help to make a start, never mind getting the task done?</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
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<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Maybe
you're continuing to ignore those overflowing filing cabinets, instead of taking
some time out to reorganize them. Or, you're avoiding that difficult
conversation with a person who is always late, choosing instead to tolerate the
tardiness. Perhaps you keep rearranging your priorities, so that the tasks you
hate always end up at the bottom of the list. <span style="mso-spacerun: yes;"> </span>The longer you delay doing something, the more
stress and pressure you're likely to feel. After a while, you may even start to
lose confidence in your ability to complete the task at all. Many of us
sometimes need help getting motivated. And it can be very frustrating when we
know we have to do something, but we just can't get around to making a start. </span></div>
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<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-bidi-font-family: Calibri;">1.2.3.<span style="mso-tab-count: 1;"> </span>INTERNAL SYSTEMS </span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Extraversion
and Introversion are one of the preferences used in the Jungian Type Inventory.
The naming is unfortunately a bit archaic as extraversion is not about being
loud and introversion is not about being shy. It is about where people get
their energy and motivation from: other people or within themselves.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%;">1.2.3.A.<span style="mso-tab-count: 1;"> </span><span style="mso-tab-count: 1;"> </span>Extraversion</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">The
energy of extraverts is outward, towards people and things. They need a lot of
stimulation and often express emotions. They get their motivation from other
people.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Their
often want to change the world (rather than think about it). Extraverts like
variety, action and achievement. They do well at school but may find University
more difficult.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Their
attitude is often relaxed and confident. They are understandable and
accessible. They tend to act first and think later.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">At
work, they seeks variety and action and like working with other people. They
prefer work that has breadth rather than depth.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Introverts
may see them as being shallow and pushy.</span></div>
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<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<a href="http://www.blogger.com/blogger.g?blogID=3424225011192478157" name="Internal"></a><b style="mso-bidi-font-weight: normal;"><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%;">1.2.3.B.<span style="mso-tab-count: 1;"> </span> <span style="mso-tab-count: 1;"> </span>Introversion</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">The
energy of introverts is inward toward concepts and ideas. They need little
external stimulation - and in fact they can easily be over-stimulated. it is
possible that they focus more on their inner worlds because they suffer from
sensory overload if they spend too much time outside and focusing on other
people. They thus bottle up their own emotions, which can explode if pushed too
far.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Rather
than trying to change the world, they just want to understand it. They think
deeply about things and often do better at University than they did at school.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Their
attitude is reserved and questioning and they can seem subtle and impenetrable.
They tend to think before they act.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">At
work they like to work alone and often seek quiet for concentration. They tend
to prefer work that has depth rather than breadth.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Extraverts
may see them as egocentric and passive.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">There
is a view that introverts may act as they do because they are more easily
overwhelmed by external stimuli, as opposed to extraverts who have a higher
basic stimulation threshold and need the more visceral external stimulation to
avoid boredom.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<a href="http://www.blogger.com/blogger.g?blogID=3424225011192478157" name="So"></a><b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">With extraverts:</span></b></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l9 level1 lfo1; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Show energy and enthusiasm.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l9 level1 lfo1; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Respond quickly without long
pauses to think.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l9 level1 lfo1; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Allow talking out loud without
definite conclusions.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l9 level1 lfo1; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Communicate openly - do not
censure.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l9 level1 lfo1; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Focus on the external world,
the people and the things.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l9 level1 lfo1; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Allow time for bouncing around
ideas.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l9 level1 lfo1; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Take words at face value.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l9 level1 lfo1; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Do not assume commitment or
decisions made.</span></li>
</ul>
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<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">With introverts:</span></b></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l1 level1 lfo2; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Include introduction time to
get to know you and trust you.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l1 level1 lfo2; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Encourage responses with
questions as, “What do you think?”</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l1 level1 lfo2; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Use polling techniques for
input and decision making.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l1 level1 lfo2; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Allow time for thinking before
responding and decision-making.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l1 level1 lfo2; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Make use of written responses
where practical.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l1 level1 lfo2; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Concentrate on one-on-one
activities.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l1 level1 lfo2; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Do not assume lack of interest.</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%;">1.2.4. <span style="mso-tab-count: 1;"> </span>A Bit of Perfume –
Motivation - Giving praise</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">"To
see things in the seed, that is genius", said Lao-tzu, Chinese
philosopher. This is what we now refer to as <i>Appreciative Intelligence</i>,
a term coined by Tojo Thatchenkery to describe the capacity by certain
individuals to see the positive inherent potential of situations or people – it
is the ability to see a breakthrough product, top talent, or valuable solution
of the future that is not readily visible in the present situation. In short,
it is the ability to see the mighty oak in the acorn. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">The
term originated when the author began studying the explosive entrepreneurial
growth in Silicon Valley in the late 1990s. According to the author, it is
appreciative intelligence that allowed, partly, for so many highly talented
immigrants from different countries to assemble in the area and flourish. As
the author puts it, venture capitalists looking to fund the right ideas were
asking the question, "How can I make this work?" as opposed to
"What are the chances this idea will fail?" They created an
environment of high anticipation of positive results which became a contagious
fever of opportunity, achievement, resilience and possibility recognition.
(Appreciative intelligence is not to be confused with appreciative inquiry,
which is an approach and methodology for analyzing organizations).</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Appreciative
intelligence is a mental ability of individuals who have a knack for reframing
situations (the glass half full/half empty) and a keen eye for spotting what's
valuable and positive in a situation or in people. And these individuals go one
step further: they are able to envision how the positive aspects can be used to
create a better future. Combining the two in an organization, <b style="mso-bidi-font-weight: normal;">i.e. a leader with appreciative
intelligence using an appreciative inquiry approach, constitutes a powerful
force indeed for effecting positive change and inspiring others to give the
very best they have to offer.</b> Imagine if all leaders in an organization
proactively and mindfully practiced appreciative intelligence. Imagine the
profound, healthy impact that this would have on an organization's culture. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Such
a culture would fuel employees' motivation. Surveys of what employees want
consistently rank "appreciation for work well done" high up on the
motivation index – well above "good wages". Ironically, managers
often place good wages above appreciation in their responses of what employees
want. Other surveys show that one of the reasons employees leave companies is
because of lack of praise and recognition. Leaders often talk of the challenge
of building trust in their organization. Adele B. Lynn's study on trust in the
workplace shows that 54% of those polled would work for less remuneration if
the following trust building factors were present: </span></div>
<ol start="1" style="margin-top: 0in;" type="1">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l4 level1 lfo3; tab-stops: list .5in; text-align: justify;"><i><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Importance:</span></i><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> giving people a sense of
importance about who they are and about their role in the organization;</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l4 level1 lfo3; tab-stops: list .5in; text-align: justify;"><i><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Touch:</span></i><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> feeling that the leader
genuinely cares about them, feeling a connection with the leader;</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l4 level1 lfo3; tab-stops: list .5in; text-align: justify;"><i><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Gratitude:</span></i><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> being appreciated for their
contributions and sacrifices; receiving genuine gratitude;</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l4 level1 lfo3; tab-stops: list .5in; text-align: justify;"><i><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Fairness:</span></i><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> knowing that leaders ensure
equal and fair distribution of rewards. </span></li>
</ol>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Recognition
and praise are indeed high octane fuel for the soul. When we receive a genuine
compliment, we experience an inner glow – it's a warm, magical feeling that
makes us break into a smile. It makes us want to go the extra mile for the
person who bestowed the sincere compliment. If this were not important to us,
we would not be treasuring all of the mementos of awards, plaques, appreciative
notes and emails, and other tokens of appreciation that we receive over the
years. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">But
intuitively, we all know that genuine appreciation is a key factor in our
relationship with our constituents, and any basic management course will touch
on the value of praising employees for their contributions. Yet many well-meaning
and otherwise caring leaders are reluctant to express their appreciation of
others' talents and contributions. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Many
years ago, I worked for a great leader, one who genuinely cared for his
constituents, and who confided in me one day that he found expressing praise a
very difficult thing to do – publicly and even harder, privately. I asked him
why that is. He said, "I grew up in a household where praising was not
something we did." There is a profound implication in this statement. Our
families are our first corporations – that's where we learned many of our
behaviors, and it is often difficult to break these ingrained patterns.
Withholding praise, however, is a pattern of behavior that we need to unlearn
if we want to bring the best out in people. We need to get over the
embarrassment that grips some of us when we have to praise an individual. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Here
are some pointers for practicing this important skill: </span></div>
<ol start="1" style="margin-top: 0in;" type="1">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l5 level1 lfo4; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">If you have difficulty praising
others, analyze the root causes of this. If it is a fear of embarrassing
others, know that even the most introverted individuals who shun public
praise enjoy reading an email to all staff about their contributions. If
it is a discomfort at not knowing how to do it, read the few simple rules
below and consider working with a coach for one or two sessions on this
most important aspect of a leader's communication repertoire.
Self-awareness precedes self-management.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l5 level1 lfo4; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Sometimes, withholding praise
is simply due to a lack of time for leaders who are required to handle an
ever increasing number of issues during the course of a harried day. If
this is your challenge, I encourage you to reframe how you view this
particular issue. Showing your people you care about them needs to move up
on the list of items in your "to do" list. It takes less than 10
seconds to say, "I appreciate the time and thought you put into this
report. It is exceptional. Thank you."</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l5 level1 lfo4; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Praise has a limited "best
before" date. Don't delay its expression or wait until performance
review time – when you see something that is worthy of praising, do so
promptly after the event.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l5 level1 lfo4; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Make your genuine words
memorable for your constituents by being specific about the achievement.
Not many of us remember the perfunctory "job well done", but we
all would remember someone who tells us "This was pure genius,"
or "I would have missed this if you hadn't picked it up." The
praise does not have to be elaborate. It just needs to be genuine.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l5 level1 lfo4; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">When you drop by an employee's
office or cubicle to deliver the praise, don't follow that with a
conversation about business matters or other projects. Deliver the praise
and leave. Come back later for discussions on other matters. This gives
the praise its moment of honor and heightens its value in the eyes of the
recipient.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l5 level1 lfo4; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">A primer for rewarding and
recognizing others is Jim Kouzes' and Barry Posner's <i>Encouraging the
Heart: A Leader's Guide to Rewarding and Recognizing Others</i>. The book
provides 150 ways to encourage the heart. Another useful book is Steven
Kerr's <i>Ultimate Rewards: What Really Motivates People to Achieve</i> (<i>Harvard
Business Review Book Series</i>). The book outlines many different sources
of motivation including accountability, responsibility, organizational
culture, coaching, teamwork, incentives and goal setting.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l5 level1 lfo4; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Finally, how can you apply the
dynamic concept of appreciative intelligence on yourself? What are your
talents? Practicing appreciating our talents and gifts opens us up to
appreciating others' greatness. </span></li>
</ol>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Perhaps
the ultimate appreciation is letting people know that their work – no matter
how far removed they are from the top of the pyramid – is important to the
organization. It's about making everyone feel like an owner and helping them
understand how their work contributes to the overall purpose of the company.
It's about practicing seeing more people. Excellence involves everyone. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">There
is another lovely Chinese quote that says, "A bit of perfume always clings
to the hand that gives roses." As leaders, when we make people feel great
about themselves, paradoxically we elevate ourselves to greatness as well. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%;">1.2.5.<span style="mso-tab-count: 1;"> </span>Motivation in
Leadership</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">The
assessment of EI in leadership is complex. The use of simple self-report
questionnaires to explore self-awareness has significant limitations. Team
Focus approach the topic using a sophisticated variety of approaches including
360 feedback and experiential exercises. This brings the whole concept alive
and allows individuals to go beyond their existing knowledge and comfort zones
thus producing real impact, growth and change. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman";">The first and most basic prerequisite for leadership
is the desire to lead. After all, becoming an effective leader takes hard work.
If you're not prepared to work hard at developing your leadership skills or if,
deep down, you're really not sure whether you want to lead or not, you'll
struggle to become an effective leader.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman";">If you have found that you're strongly motivated to
lead, and you're already a leader - great! And if you're not already a leader,
this is definitely an area you should investigate as you plan your career
development.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman";">On the other hand, if your score indicates that you
don't have a strong motivation to lead, and you're considering moving into this
area, you may want to look at other career options before you make a decision.
Our article on Finding Career Direction will help you work through a process to
find out what type of work does motivate you.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman";">But if you're already a leader and you're just going
through a low patch in the role, try out leadership motivation tools and regain
the enthusiasm for the job that took you into leadership in the first place!</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-bidi-font-family: ArialMT; mso-bidi-language: AR-SA; mso-fareast-font-family: "Adobe Song Std L"; mso-fareast-language: EN-US;"><br clear="all" style="page-break-before: always;" />
</span>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%;">1.3. GOAL SETTING</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.3.A.<span style="mso-tab-count: 1;"> </span>Goal</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<a href="http://www.blogger.com/blogger.g?blogID=3424225011192478157" name="Definition"></a><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Goal is an intended outcome that requires action that
satisfies needs. Goal means in generic terms -</span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l8 level1 lfo6; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Objective</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l8 level1 lfo6; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Target</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l8 level1 lfo6; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Performance</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l8 level1 lfo6; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Outcome</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l8 level1 lfo6; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Vision</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l8 level1 lfo6; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Mission</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l8 level1 lfo6; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Critical Success Factor (CSF)</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<a href="http://www.blogger.com/blogger.g?blogID=3424225011192478157" name="Forming"></a><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Forming goals</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">We
form goals by a process of questions and internal rumination. <span style="mso-spacerun: yes;"> </span>Constantly scanning and brooming on that one
try and understand how it works. From this, then forecast the future and
consequently decide what is possible as a goal for <i>anyone</i>.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">From
all the possible things that we could try to achieve, some will be good for us
as they satisfy our needs in some way. Those things that strongly satisfy needs
will evoke feelings of desire.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">What can be achieved?</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">When
we have decided that something is possible and desirable, we also have to
figure out whether it is at all possible for us to achieve. This decision is
based around our self-image and self-understanding, which is often based on
what others tell us and even on how we think how others perceive us.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">What is allowed?</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">We
test the final goals against our values and other systems such as cultural
rules to determine whether what we are proposing to set as goals is actually
allowed.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.3.B.<span style="mso-tab-count: 1;"> </span>PURUSHARTHAS</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Purusharthas
is Kaama, Artha, Dharma, Moksha. All human have desire (kaama). The ways of
satisfying the kama is artha (wealth). The
artha can be obtained by rightful means (dharma) or wrong ways (adharmic). The
enjoyment of attaining the desired objective is the moksha (happiness). It is
the practical way of looking at moksha. Thus it is not what is to be obtained
after death. It is in this life itself.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">The
janmam (creativity of brahma) that is like the morning wakeup. Living is the
practical day (Vishnu who maintains us). Night sleep is joining to death (being
with Siva). The a day and night is one janma. Next day again at brahma
muhurtha, one takes the birth (gets created).<span style="mso-spacerun: yes;">
</span></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Actions
of the day and the thoughts thereon on the next day will haunt the individual.
Papa (day’s bad actions) will create bad thoughts in the next day. If we can
live the day happy and that happiness is not haunting in the next future that
gives the constant / continued happiness. That is what is MOKSHA.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">MOKSHA
gives happiness in life, all the moments. Thus it is important to be happy in
all the actions and consistent in being so. That is the success of any
individual.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.3.C.<span style="mso-tab-count: 1;"> </span>GOAL SETTING</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Goal Setting it is the process of deciding
on something you want, planning how to get it and then working towards the objective.
</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Blue
print of goal setting</span></u></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">:</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">DESIRE:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">
The urge to achieve the goal</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">WRITE:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">
List down the goals and prioritize</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">IDENTIFY:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"><span style="mso-spacerun: yes;"> </span>Identifying the obstacles and the ways to
overcome the obstacles</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">DEAD
LINE:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"> Have to have a deadline to complete the goal</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">PLAN</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">:
Make a plan</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">MENTAL
PICTURE:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"> Have a mental picture of the goal</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">PERSISTANCE:
</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Never
give up</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Achieving goals</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Achieving
our goals is one of the key ways we have of of feeling good. It is, in effect,
the brain's way of rewarding us for meeting its needs.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Anticipation</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">We
also feel good when we <i>anticipate </i>that we will meet our goals. In
effect, what we do is go out into the future and place ourselves in a position
where we have reached the goal. We thus 'steal' a bit of good feelings from the
future. Anticipation is generally a good thing, as it can motivate us along the
path toward the goal. The only time that it is not so good is when are so good
at imagining the future that we mix up the present and the future and 'use up'
all of the good feelings of achievement. When we then think about the future,
we do not have many good feelings (in fact we may feel that we have 'as good
as' achieved the goal anyway) and hence we give up.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">SMART Goals</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">A
goal</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">
should always be a SMART goal. SMART expanded as below -</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">S</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">pecific:
should be able to define the goal</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">M</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">easurable:
should be able to gauge the goal</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">A</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">ccountable:
should be accountable for choice made</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">R</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">ealistic/
Relevant: should be something that you can achieve</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">T</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">imeline:
should be able to complete the goal in a stipulated time.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Set
yourself goals that are achievable, and beware of falling into the trap of
lowering your sights because you do not believe in your own capabilities.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Help
others set goals which gets them to where they can be. Your view of their
capabilities as presented to them will heavily influence their decisions as to
whether they can achieve things. To get them to act differently from their
longer-term goals, apply short-term pressure.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">1.3.D.<span style="mso-tab-count: 1;"> </span>Goal Setting –
Personal</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; text-align: justify; text-indent: .5in;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Planning
to Live Your Life Your Way</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Many
people feel as if they're adrift in the world. They work hard, but they don't
seem to get anywhere worthwhile. A key reason that they feel this way is that
they haven't spent enough time thinking about what they want from life, and
haven't set themselves formal goals. After all, would you set out on a major
journey with no real idea of your destination? Probably not!</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Goal
setting is a powerful process for thinking about your ideal future, and for
motivating yourself to turn your vision of this future into reality.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">The
process of setting goals helps you choose where you want to go in life. By
knowing precisely what you want to achieve, you know where you have to
concentrate your efforts. You'll also quickly spot the distractions that can,
so easily, lead you astray.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">1.3.D.1.<span style="mso-tab-count: 1;"> </span>Why
Set Goals?</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Goal
setting is used by top-level athletes, successful business-people and achievers
in all fields. Setting goals gives you long-term vision and short-term
motivation. It focuses your acquisition of knowledge, and helps you to organize
your time and your resources so that you can make the very most of your life.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">By
setting sharp, clearly defined goals, you can measure and take pride in the
achievement of those goals, and you'll see forward progress in what might
previously have seemed a long pointless grind. You will also raise your
self-confidence, as you recognize your own ability and competence in achieving
the goals that you've set.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">1.3.D.2.<span style="mso-tab-count: 1;"> </span>Starting
to Set Personal Goals</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">You
set your goals on a number of levels: </span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l2 level1 lfo10; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">First you create your "big
picture" of what you want to do with your life (or over, say, the
next 10 years), and identify the large-scale goals that you want to
achieve. </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l2 level1 lfo10; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Then, you break these down into
the smaller and smaller targets that you must hit to reach your lifetime
goals. </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l2 level1 lfo10; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Finally, once you have your
plan, you start working on it to achieve these goals.</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">This
is why we start the process of goal setting by looking at your lifetime goals.
Then, we work down to the things that you can do in, say, the next five years,
then next year, next month, next week, and today, to start moving towards them.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.3.D.3.<span style="mso-tab-count: 1;"> </span>Timescales of Goals</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Short-term goals<span style="color: #c00000; mso-font-kerning: 18.0pt;"></span></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">We
are often driven in the short-term by things which are urgent to us, rather
than those things which are truly important and which align with our
longer-term goals. Short-term goals are often to relieve short-term pressure.
It is very possible to be constantly driven by these goals, which can turn out
to be very unsatisfying in the longer term.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Longer-term goals</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">We
also take on goals that guide our longer-term intent and actions. These often
have medium-term and intermediate goals to satisfy us that we are on the right
road and going somewhere.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Life goals</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Some
of us also sit back and ask what we want to achieve with our lives. A good way
of thinking about this is to sit down and write your own obituary as you would
really like it to be.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">The
first step in setting personal goals is to consider what you want to achieve in
your lifetime (or at least, by a significant and distant age in the future).
Setting lifetime goals gives you the overall perspective that shapes all other
aspects of your decision making.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">To
give a broad, balanced coverage of all important areas in your life, try to set
goals in some of the following categories (or in other categories of your own,
where these are important to you):</span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l3 level1 lfo11; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Career</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> - What level do you want to
reach in your career, or what do you want to achieve?</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l3 level1 lfo11; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Financial</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> - How much do you want to
earn, by what stage? How is this related to your career goals?</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l3 level1 lfo11; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Education</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> - Is there any knowledge you
want to acquire in particular? What information and skills will you need
to have in order to achieve other goals?</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l3 level1 lfo11; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Family</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> - Do you want to be a parent?
If so, how are you going to be a good parent? How do you want to be seen
by a partner or by members of your extended family?</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l3 level1 lfo11; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Artistic</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> - Do you want to achieve any
artistic goals? </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l3 level1 lfo11; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Attitude</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> - Is any part of your mindset
holding you back? Is there any part of the way that you behave that upsets
you? (If so, set a goal to improve your behavior or find a solution to the
problem.)</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l3 level1 lfo11; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Physical</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> - Are there any athletic goals
that you want to achieve, or do you want good health deep into old age?
What steps are you going to take to achieve this?</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l3 level1 lfo11; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Pleasure</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> - How do you want to enjoy
yourself? (You should ensure that some of your life is for you!)</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l3 level1 lfo11; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Public Servic</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">e - Do you want to make the
world a better place? If so, how?</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Spend
some time brainstorming these things, and then select one or more goals in each
category that best reflect what you want to do. Then consider trimming again so
that you have a small number of really significant goals that you can focus on.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">As
you do this, make sure that the goals that you have set are ones that you
genuinely want to achieve, not ones that your parents, family, or employers
might want. (If you have a partner, you probably want to consider what he or
she wants - however, make sure that you also remain true to yourself!)</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">1.3.E. <span style="mso-tab-count: 1;"> </span>Goal
Setting Theory of Motivation</span></b></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">In
1960’s, <b>Edwin Locke</b> put forward the Goal-setting theory of motivation.
This theory states that goal setting is essentially linked to task performance.
It states that specific and challenging goals along with appropriate feedback
contribute to higher and better task performance. In simple words, goals
indicate and give direction to an employee about what needs to be done and how
much efforts are required to be put in. The important <b>features of
goal-setting theory</b> are as follows:</span></div>
<table border="0" cellpadding="0" cellspacing="4" class="MsoNormalTable" style="mso-cellspacing: 3.0pt; mso-padding-alt: 3.0pt 3.0pt 3.0pt 3.0pt; mso-yfti-tbllook: 1184;">
<tbody>
<tr style="mso-yfti-firstrow: yes; mso-yfti-irow: 0;">
<td style="padding: 3.0pt 3.0pt 3.0pt 3.0pt;" valign="top">
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"><img height="15" src="file:///C:\Users\user\AppData\Local\Temp\msohtmlclip1\01\clip_image001.gif" width="14" /></span></div>
</td>
<td style="padding: 3.0pt 3.0pt 3.0pt 3.0pt;" valign="top">
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<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">The willingness to work towards
attainment of goal is main source of job motivation. Clear, particular and
difficult goals are greater motivating factors than easy, general and vague
goals.</span></div>
</td>
</tr>
<tr style="mso-yfti-irow: 1;">
<td style="padding: 3.0pt 3.0pt 3.0pt 3.0pt;" valign="top">
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
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<td style="padding: 3.0pt 3.0pt 3.0pt 3.0pt;" valign="top">
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<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Specific and clear</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">
goals lead to greater output and better performance. Unambiguous, measurable
and clear goals accompanied by a deadline for completion avoids
misunderstanding.</span></div>
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<td style="padding: 3.0pt 3.0pt 3.0pt 3.0pt;" valign="top">
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<td style="padding: 3.0pt 3.0pt 3.0pt 3.0pt;" valign="top">
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<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Goals should be <b>realistic and
challenging</b>. This gives an individual a feeling of pride and triumph when
he attains them, and sets him up for attainment of next goal. The more
challenging the goal, the greater is the reward generally and the more is the
passion for achieving it.</span></div>
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</tr>
<tr style="mso-yfti-irow: 3;">
<td style="padding: 3.0pt 3.0pt 3.0pt 3.0pt;" valign="top">
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
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<td style="padding: 3.0pt 3.0pt 3.0pt 3.0pt;" valign="top">
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<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Better and appropriate feedback of
results directs the employee behaviour and contributes to higher performance
than absence of feedback. Feedback is a means of gaining reputation, making
clarifications and regulating goal difficulties. It helps employees to work
with more involvement and leads to greater job satisfaction.</span></div>
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</tr>
<tr style="mso-yfti-irow: 4;">
<td style="padding: 3.0pt 3.0pt 3.0pt 3.0pt;" valign="top">
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"><img height="15" src="file:///C:\Users\user\AppData\Local\Temp\msohtmlclip1\01\clip_image001.gif" width="14" /></span></div>
</td>
<td style="padding: 3.0pt 3.0pt 3.0pt 3.0pt;" valign="top">
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<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Employees’ participation</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">
in goal is not always desirable.</span></div>
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</tr>
<tr style="mso-yfti-irow: 5;">
<td style="padding: 3.0pt 3.0pt 3.0pt 3.0pt;" valign="top">
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
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<td style="padding: 3.0pt 3.0pt 3.0pt 3.0pt;" valign="top">
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<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Participation of setting goal, however,
makes goal more acceptable and leads to more involvement.</span></div>
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</tr>
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<td style="padding: 3.0pt 3.0pt 3.0pt 3.0pt;" valign="top">
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"><img height="15" src="file:///C:\Users\user\AppData\Local\Temp\msohtmlclip1\01\clip_image001.gif" width="14" /></span></div>
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<td style="padding: 3.0pt 3.0pt 3.0pt 3.0pt;" valign="top">
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Goal setting theory has certain
eventualities such as: </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l6 level1 lfo7; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">a.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Self-efficiency-</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">
Self-efficiency is the individual’s self-confidence and faith that he has
potential of performing the task. Higher the level of self-efficiency,
greater will be the efforts put in by the individual when they face
challenging tasks. While, lower the level of self-efficiency, less will be
the efforts put in by the individual or he might even quit while meeting
challenges. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l6 level1 lfo7; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">b.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Goal
commitment-</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"> Goal setting theory assumes that the
individual is committed to the goal and will not leave the goal. The goal
commitment is dependent on the following factors: </span></div>
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<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";">
</span>i.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Goals are made open, known and
broadcasted. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 1.0in; margin-right: 0in; margin-top: 0in; mso-list: l6 level2 lfo7; mso-text-indent-alt: -.25in; tab-stops: list 1.0in; text-align: justify; text-indent: -1.0in;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";">
</span>ii.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Goals should be set-self by
individual rather than designated. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 1.0in; margin-right: 0in; margin-top: 0in; mso-list: l6 level2 lfo7; mso-text-indent-alt: -.25in; tab-stops: list 1.0in; text-align: justify; text-indent: -1.0in;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";">
</span>iii.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Individual’s set goals should be
consistent with the organizational goals and vision. </span></div>
</td>
</tr>
</tbody></table>
<h5 style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Advantages
of Goal Setting Theory</span></h5>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l10 level1 lfo8; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Goal
setting theory is a technique used to raise incentives for employees to
complete work quickly and effectively. </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l10 level1 lfo8; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Goal
setting leads to better performance by increasing motivation and efforts,
but also through increasing and improving the feedback quality. </span></li>
</ul>
<h5 style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Limitations
of Goal Setting Theory</span></h5>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l7 level1 lfo9; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">At
times, the organizational goals are in conflict with the managerial goals.
Goal conflict has a detrimental effect on the performance if it motivates
incompatible action drift. </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l7 level1 lfo9; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Very
difficult and complex goals stimulate riskier behaviour. </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l7 level1 lfo9; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">If
the employee lacks skills and competencies to perform actions essential
for goal, then the goal-setting can fail and lead to undermining of
performance. </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l7 level1 lfo9; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">There
is no evidence to prove that goal-setting improves job satisfaction. </span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
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</span></div>
Dr T P Sasikumarhttp://www.blogger.com/profile/15630087131073918901noreply@blogger.com0tag:blogger.com,1999:blog-3424225011192478157.post-17287362188432463592012-12-19T06:04:00.000-08:002012-12-19T06:04:03.507-08:00OU/SFC/BMS - SoftSkill & Corporate Communication Notes - 1.4<div dir="ltr" style="text-align: left;" trbidi="on">
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<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; line-height: 150%;">1.4. LEADERSHIP AND TEAM BUILDING</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">Leadership can greatly affect
an organization, both by determining its success in the market and by defining
the corporate culture. Strong, ethical leadership is extremely important in
today’s business climate. Although there are several different leadership
styles, some of the most effective leaders are able to tailor their management
practices to suit employee needs. Leadership is not only about being a great speaker
or politician; it is about having a vision and being able to make that vision a
reality.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">Team building is another important
aspect of business. Many companies use teams to complete projects, and building
an effective team is necessary to complete a project. Teams are most successful
when they have a “coach” who is able to help see them through some of the more
difficult stages of the team-building process.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<b style="mso-bidi-font-weight: normal;"><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US;"><br clear="all" style="page-break-before: always;" />
</span></b>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; line-height: 150%;">1.4.A.<span style="mso-tab-count: 1;"> </span>LEADERSHIP</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;">Leadership
is a process</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;"> of social influence in which one person
can enlist the aid and support of others in the accomplishment of a common
task.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;">Leadership
is the art</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-style: italic;"> of getting someone else to
do something you want done because he wants to do it<i>. </i></span><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;">—Dwight
D. Eisenhower</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">What Makes a Leader?</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;"></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">It
was Daniel Goleman who first brought the term “emotional intelligence” to a
wide audience with his 1995 book of that name, and it was Goleman who first
applied the concept to business with his 1998 HBR article, reprinted here. In
his research at nearly 200 large, global companies, Goleman found that while the
qualities traditionally associated with leadership—such as intelligence,
toughness, determination, and vision—are required for success, they are
insufficient. Truly effective leaders are also distinguished by a high degree
of emotional intelligence, which includes self-awareness, self-regulation,
motivation, empathy, and social skill. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">These
qualities may sound “soft” and unbusinesslike, but Goleman found direct ties
between emotional intelligence and measurable business results. While emotional
intelligence’s relevance to business has continued to spark debate, Goleman’s
article remains the definitive reference on the subject, with a description of
each component of emotional intelligence and a detailed discussion of how to
recognize it in potential leaders, how and why it connects to performance, and
how it can be learned. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Every
businessperson knows a story about a highly intelligent, highly skilled
executive who was promoted into a leadership position only to fail at the job.
And they also know a story about someone with solid—but not
extraordinary—intellectual abilities and technical skills who was promoted into
a similar position and then soared. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Such
anecdotes support the widespread belief that identifying individuals with the
“right stuff” to be leaders is more art than science. After all, the personal
styles of superb leaders vary: Some leaders are subdued and analytical; others
shout their manifestos from the mountaintops. And just as important, different
situations call for different types of leadership. Most mergers need a
sensitive negotiator at the helm, whereas many turnarounds require a more
forceful authority. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">That
the most effective leaders are alike in one crucial way: They all have a high
degree of what has come to be known as emotional intelligence. It’s not that IQ
and technical skills are irrelevant. They do matter, but mainly as “threshold
capabilities”; that is, they are the entry-level requirements for executive
positions. Many<span style="mso-spacerun: yes;"> </span>recent studies, clearly
shows that emotional intelligence is the sine qua non of leadership. Without
it, a person can have the best training in the world, an incisive, analytical
mind, and an endless supply of smart ideas, but he still won’t make a great
leader. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%;">1.4.A.1.<span style="mso-tab-count: 1;"> </span>SEVEN TRAITS
ASSOCIATED WITH LEADERSHIP</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;">DRIVE</span></b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;">:</span><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;">
leaders exhibit high effort level.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;">DESIRE TO LEAD:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;"> they should have strong
desire to influence and lead others.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;">HONESTY AND INTEGRITY:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;"> they should build trust
relations with their team mates.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;">SELF CONFIDENCE:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;"> they need to be self
confident and firm</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;">INTELLIGENCE:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;"> leaders need to be
intelligent enough to gather, synthesize and interpret information.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;">JOB-RELEVENT KNOWLEDGE:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;"> leaders should have a
high degree of knowledge which helps them to make well informed decisions and
to understand the implications of those decisions.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;">EXTRAVERSION: </span></b><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%;">Leaders are energetic,
lively people. They are sociable, assertive and rarely silent or withdrawn.</span></div>
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<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%;">1.4.A.2.<span style="mso-tab-count: 1;"> </span>LEADERSHIP STYLES</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Different situations call for different leadership
styles. In an emergency when there is little time to converge on an agreement
and where a designated authority has significantly more experience or expertise
than the rest of the team, an autocratic leadership style may be most
effective; however, in a highly motivated and aligned team with a homogeneous
level of expertise, a more democratic or laissez-faire style may be more
effective. The style adopted should be the one that most effectively achieves
the objectives of the group while balancing the interests of its individual
members.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span lang="EN" style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Engaging
style</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Engaging</span></b><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"> as part of leadership style has been
mentioned in various literature earlier. Dr. Stephen L. Cohen, the Senior Vice
President for Right Management’s Leadership Development Center of Excellence,
has in his article Four Key Leadership Practices for Leading in Tough Times has
mentioned Engagement as the fourth Key practice. He writes, "these
initiatives do for the organization is engage both leaders and employees in
understanding the existing conditions and how they can collectively assist in
addressing them. Reaching out to employees during difficult times to better
understand their concerns and interests by openly and honestly conveying the
impact of the downturn on them and their organizations can provide a solid
foundation for not only engaging them but retaining them when things do turn
around.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Engagement as the key to Collaborative Leadership is also
emphasized in several original research papers and programs. Becoming an agile
has long been associated with Engaging leaders - rather than leadership with an
hands off approach.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span lang="EN" style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Autocratic or authoritarian style</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Under the autocratic leadership style, all
decision-making powers are centralized in the leader, as with dictators.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Leaders do not entertain any suggestions or initiatives
from subordinates. The autocratic management has been successful as it provides
strong motivation to the manager. It permits quick decision-making, as only one
person decides for the whole group and keeps each decision to him/herself until
he/she feels it needs to be shared with the rest of the group.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span lang="EN" style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Participative
or democratic style</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">The democratic leadership style consists of the leader
sharing the decision-making abilities with group members by promoting the
interests of the group members and by practicing social equality. This has also
been called shared leadership.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span lang="EN" style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Laissez-faire
or free-rein style</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">A person may be in a leadership position without
providing leadership, leaving the group to fend for itself. Subordinates are
given a free hand in deciding their own policies and methods. The subordinates
are motivated to be creative and innovative.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span lang="EN" style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Narcissistic
leadership</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">It is a common leadership style. The narcissism may range
from anywhere between healthy and destructive.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span lang="EN" style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Toxic
leadership</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">A toxic leader is someone who has responsibility over a
group of people or an organization, and who abuses the leader–follower
relationship by leaving the group or organization in a worse-off condition than
when he/she joined it.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span lang="EN" style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Task-oriented
and relationship-oriented leadership</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Task-oriented leadership is a style in which the leader
is focused on the tasks that need to be performed in order to meet a certain
production goal. Task-oriented leaders are generally more concerned with
producing a step-by-step solution for given problem or goal, strictly making
sure these deadlines are met, results and reaching target outcomes.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Relationship-oriented leadership is a contrasting style
in which the leader is more focused on the relationships amongst the group and
is generally more concerned with the overall well-being and satisfaction of
group members. Relationship-oriented leaders emphasize communication within the
group, shows trust and confidence in group members, and shows appreciation for
work done.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Task-oriented leaders are typically less concerned with
the idea of catering to group members, and more concerned with acquiring a
certain solution to meet a production goal. For this reason, they typically are
able to make sure that deadlines are met, yet their group members' well-being
may suffer. Relationship-oriented leaders are focused on developing the team
and the relationships in it. The positives to having this kind of environment
are that team members are more motivated and have support, however, the
emphasis on relations as opposed to getting a job done might make productivity
suffer.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%;">1.4.A.3.<span style="mso-tab-count: 1;"> </span>LEADERSHIP TRAITS</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Most theories in the 20th century argued that great
leaders were born, not made. Current studies have indicated that leadership is
much more complex and cannot be boiled down to a few key traits of an
individual. Years of observation and study have indicated that one such trait
or a set of traits does not make an extraordinary leader. What scholars have
been able to arrive at is that leadership traits of an individual do not change
from situation to situation; such traits include intelligence, assertiveness,
or physical attractiveness. However, each key trait may be applied to
situations differently, depending on the circumstances. The following
summarizes the main leadership traits found in research by Jon P. Howell,
business professor at New Mexico State University and author of the book <i>Snapshots
of Great Leadership</i>.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Determination and drive include traits such as
initiative, energy, assertiveness, perseverance, masculinity, and sometimes
dominance. People with these traits often tend to wholeheartedly peruse their
goals, work long hours, are ambitious, and often are very competitive with
others. Cognitive capacity includes intelligence, analytical and verbal
ability, behavioral flexibility, and good judgment. Individuals with these
traits are able to formulate solutions to difficult problems, work well under
stress or deadlines, adapt to changing situations, and create well-thought-out
plans for the future. Howell provides examples of Steve Jobs and Abraham
Lincoln as encompassing the traits of determination and drive as well as
possessing cognitive capacity, demonstrated by their ability to adapt to their
continuously changing environments. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Self-confidence encompasses the traits of high
self-esteem, assertiveness, emotional stability, and self-assurance.
Individuals that are self-confident do not doubt themselves or their abilities
and decisions; they also have the ability to project this self-confidence onto
others, building their trust and commitment. Integrity is demonstrated in
individuals who are truthful, trustworthy, principled, consistent, dependent,
loyal, and not deceptive. Leaders with integrity often share these values with
their followers, as this trait is mainly an ethics issue. It is often said that
these leaders keep their word and are honest and open with their cohorts.
Sociability describes individuals who are friendly, extroverted, tactful,
flexible, and interpersonally competent. Such a trait enables leaders to be accepted
well by the public, use diplomatic measures to solve issues, as well as hold
the ability to adapt their social persona to the situation at hand. According
to Howell, Mother Teresa is an exceptional example that embodies integrity,
assertiveness, and social abilities in her diplomatic dealings with the leaders
of the world. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Few great leaders encompass all of the traits listed
above, but many have the ability to apply a number of them to succeed as
front-runners of their organization or situation.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%;">1.4.A.4.<span style="mso-tab-count: 1;"> </span>LEADERSHIP MYTHS</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Leadership, although largely talked about, has been
described as one of the least understood concepts across all cultures and
civilizations. Over the years, many researchers have stressed the prevalence of
this misunderstanding, stating that the existence of several flawed
assumptions, or myths, concerning leadership often interferes with individuals’
conception of what leadership is all about (Gardner, 1965; Bennis, 1975).</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span lang="EN" style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Leadership
is innate</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">According to some, leadership is determined by
distinctive dispositional characteristics present at birth (e.g., extraversion;
intelligence; ingenuity). However, it is important to note that leadership also
develops through hard work and careful observation. Thus, effective leadership
can result from nature (i.e., innate talents) as well as nurture (i.e.,
acquired skills).</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span lang="EN" style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Leadership
is possessing power over others</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Although leadership is certainly a form of power, it is
not demarcated by power over people – rather, it is a power with people that exists
as a reciprocal relationship between a leader and his/her followers (Forsyth,
2009). Despite popular belief, the use of manipulation, coercion, and
domination to influence others is not a requirement for leadership. In
actuality, individuals who seek group consent and strive to act in the best
interests of others can also become effective leaders (e.g., class president;
court judge).</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span lang="EN" style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Leaders
are positively influential</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">The validity of the assertion that groups flourish when
guided by effective leaders can be illustrated using several examples. For
instance, according to Baumeister et al. (1988), the bystander effect (failure
to respond or offer assistance) that tends to develop within groups faced with
an emergency is significantly reduced in groups guided by a leader. Moreover,
it has been documented that group performance, creativity, and efficiency all
tend to climb in businesses with designated managers or CEOs. However, the
difference leaders make is <b>not</b> always positive in nature. Leaders
sometimes focus on fulfilling their own agendas at the expense of others,
including his/her own followers (e.g., Pol Pot; Josef Stalin). Leaders who
focus on personal gain by employing stringent and manipulative leadership
styles often make a difference, but usually do so through negative means.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span lang="EN" style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Leaders
entirely control group outcomes</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">In Western cultures it is generally assumed that group
leaders make all the difference when it comes to group influence and overall
goal-attainment. Although common, this romanticized view of leadership (i.e.,
the tendency to overestimate the degree of control leaders have over their
groups and their groups’ outcomes) ignores the existence of many other factors
that influence group dynamics. For example, group cohesion, communication patterns
among members, individual personality traits, group context, the nature or
orientation of the work, as well as behavioral norms and established standards
influence group functionality in varying capacities. For this reason, it is
unwarranted to assume that all leaders are in complete control of their groups'
achievements.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span lang="EN" style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">All
Groups Have A Designated Leader</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Despite preconceived notions, not all groups need have a
designated leader. Groups that are primarily composed of women, are limited in
size, are free from stressful decision-making, or only exist for a short period
of time (e.g., student work groups; pub quiz/trivia teams) often undergo a
diffusion of responsibility, where leadership tasks and roles are shared
amongst members (Schmid Mast, 2002; Berdahl & Anderson, 2007; Guastello,
2007).</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span lang="EN" style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Group
Members Resist Leaders</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Although research has indicated that group members’
dependence on group leaders can lead to reduced self-reliance and overall group
strength, most people actually prefer to be led than to be without a leader
(Berkowitz, 1953). This "need for a leader" becomes especially strong
in troubled groups that are experiencing some sort of conflict. Group members
tend to be more contented and productive when they have a leader to guide them.
Although individuals filling leadership roles can be a direct source of
resentment for followers, most people appreciate the contributions that leaders
make to their groups and consequently welcome the guidance of a leader (Stewart
& Manz, 1995).</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%;">1.4.A.5.<span style="mso-tab-count: 1;"> </span>NEW DEMANDS LEADERS HAVE TO MEET</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Leaders
now need to manage and lead an "empowered" workforce and go beyond
the consultative, co-operative and democratic styles of today. These new
demands include: </span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l18 level1 lfo2; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">consultation and involvement <i>-
but leaders still get criticised for not having and communicating a
compelling vision and purpose </i></span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l18 level1 lfo2; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">autonomy and freedom <i>- but
leaders are still expected to take full responsibility when things go
wrong</i> </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l18 level1 lfo2; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">opportunities for growth,
challenge and glory <i>- but leaders must be on hand to coach and mentor
us so that we develop our potential </i></span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l18 level1 lfo2; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">inclusion and team spirit <i>-
but we still want our leaders to give us individual recognition and
acknowledgement. </i></span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">However,
there are not enough talented (ie: super-human) individuals who can meet all
these demands. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%;">1.4.A.6.<span style="mso-tab-count: 1;"> </span>LEADERSHIP WITH HEART</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Arial;">High self-esteem and high emotional intelligence is
demonstrated by the effective response that is informative and assertive. That
requires the correct thought, appropriate relationship and wisdom. Rational
intelligence determines thinking and emotional intelligence determines the
relationship between the self and others; spiritual intelligence enables wisdom
during times of rapid change. If rational intelligence and emotional
intelligence are sufficient under conditions of relative stability, spiritual
intelligence is the essential component in times of paradigm shift and chaos.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Arial;">Individuals with high spiritual intelligence see
the holistic patterns and they have the capacity to question, think creatively,
change the rules, and work effectively in changing situations by playing with
the boundaries, break through obstacles and being innovative. They are
instrumental in improving the world (Cairns, 1998).</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Arial;">Outstanding performers have high rational
intelligence, high emotional intelligence and</span></div>
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<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Arial;">high spiritual intelligence. They choose a
workplace that encourages risk taking where they can be alive, dynamic,
sociable and innovative. This may explain why traditional hierarchical
organizations find it difficult to attract exceptional talent.</span></div>
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<br /></div>
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<b><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%;">1.4.A.7.<span style="mso-tab-count: 1;"> </span>WHY EI IS NEEDED IN LEADERSHIP</span></b></div>
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<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Emotional
Intelligence does not fit the classic historical models of leadership. The
latter are usually associated with great figures of military history and
conjure up charismatic and sometimes despotic images. However, people often use
the same language for leadership today - bold, brave and tough with a strong
sense of purpose and resolve. However, this does not fit today's needs,
because: </span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l11 level1 lfo1; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">today's workforce does not
accept the autocratic style often adopted by leaders following historical
models of leadership. </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l11 level1 lfo1; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">leadership has had to evolve to
match a growing sense of democracy and independence in the workforce </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l11 level1 lfo1; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">employees now have far more
options and choices than the foot soldiers of yesterday </span></li>
</ul>
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<br /></div>
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<b><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%;">1.4.A.8.<span style="mso-tab-count: 1;"> </span>HOW TO USE EI IN
DEVELOPING LEADERSHIP</span></b></div>
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<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">There
are now a number of models and questionnaires aimed at measuring Emotional
Intelligence, often based on self-report questionnaires. However, this approach
has obvious limitations in identifying levels of self-awareness - how can you
be aware of what you are not aware of! </span></div>
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<span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">So,
whilst questionnaires can play a part, better approaches also involve: </span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l12 level1 lfo3; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">experiential exercises </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l12 level1 lfo3; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">360 feedback processes These
provide much more effective and comprehensive ways of identifying possible
strengths and weaknesses in Emotional Intelligence terms. When the
self-assessment and 360 is undertaken online, and results processed by
someone independent, it assures confidentiality to the extent that
achieves a much higher level of honesty in the feedback and assessment.
This approach challenges complacency and can enable people to grow and
develop. </span></li>
</ul>
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<br /></div>
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<b><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 16.0pt; line-height: 150%;">1.4.A.9.<span style="mso-tab-count: 1;"> </span>LEADERSHIP AND
MOTIVATION</span></b></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">An important role for a
leader is motivating employees to do the best job possible. There are many ways
a leader can motivate employees, and many of them do not require additional
monetary compensation. </span></div>
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<br /></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">Sometimes motivation is
brought about through creative means. The Container Store, a Dallas-based
retailer, offers its employees free yoga classes, a personalized online
nutrition diary, and a free monthly chair massage. These techniques help
relieve employee stress and make workers feel appreciated. The company has
ranked near the top of </span><i><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Italic;">Fortune</span></i><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">’s 100 Best Companies to Work For since 2000.</span></div>
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<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">Open communication is also a
key to motivating employees. When employees feel that they will be listened to
and managers openly discuss matters with employees, a trusting relationship is
created. At Harley-Davidson’s headquarters executives don’t have doors on their
offices, creating an open, trusting environment.</span></div>
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<br /></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">Another method to motivate is
to ensure that employees are matched up with the right job. It is the leader’s
job to learn what employees’ abilities and preferences are and match them
accordingly to tasks that utilize their skills and when possible match with
their preferences.</span></div>
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<br /></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">If a leader is a good role
model, showing enthusiasm for his or her work and pride in the company, this
will positively affect employee motivation.</span></div>
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-bidi-font-family: ArialMT; mso-bidi-language: AR-SA; mso-fareast-font-family: "Adobe Song Std L"; mso-fareast-language: EN-US;"><br clear="all" style="page-break-before: always;" />
</span>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.B.<span style="mso-tab-count: 1;"> </span>TEAM BUILDING</span></b></div>
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<br /></div>
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<b><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Team building</span></b><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"> is a philosophy of job design in which
employees are viewed as members of interdependent teams instead of as
individual workers. Team building refers to a wide range of activities,
presented to businesses, schools, sports teams, religious or nonprofit organizations
designed for improving team <a href="http://en.wikipedia.org/wiki/Performance" title="Performance"><span style="color: windowtext; text-decoration: none; text-underline: none;">performance</span></a>. </span></div>
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<br /></div>
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<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Team building is pursued via a variety of practices, and
can range from simple <a href="http://en.wikipedia.org/wiki/Human_bonding" title="Human bonding"><span style="color: windowtext; text-decoration: none; text-underline: none;">bonding</span></a> exercises to complex simulations and
multi-day team building retreats designed to develop a team (including group
assessment and <a href="http://en.wikipedia.org/wiki/Group-dynamic_games" title="Group-dynamic games"><span style="color: windowtext; text-decoration: none; text-underline: none;">group-dynamic games</span></a>), usually falling somewhere
in between. It generally sits within the theory and practice of <a href="http://en.wikipedia.org/wiki/Organizational_development" title="Organizational development"><span style="color: windowtext; text-decoration: none; text-underline: none;">organizational development</span></a>, but can also
be applied to <a href="http://en.wikipedia.org/wiki/Sports_team" title="Sports team"><span style="color: windowtext; text-decoration: none; text-underline: none;">sports teams</span></a>, school groups, and other
contexts.</span></div>
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<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Team building is not to be confused with "team
recreation" that consists of activities for teams that are strictly recreational.
Team building can also be seen in day-to-day operations of an organization and
team dynamic can be improved through successful leadership. Team building is an
important factor in any environment, its focus is to specialize in bringing out
the best in a team to ensure self development, positive communication,
leadership skills and the ability to work closely together as a team to problem
solve.</span></div>
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<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Work environments tend to focus on individuals and
personal goals, with reward & recognition singling out the achievements of
individual employees. Team building can also refer to the process of selecting
or creating a team from scratch.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">“Teamwork” is defined as a
group of people working together to achieve a common goal. Team members are
mutually responsible for reaching the goal toward which they are working. Team
building is a process meant to improve the performance of the team and involves
activities designed to foster communication and encourage cooperation.
Additionally, the objective is to avoid potential disputes and problems and to
keep the morale of team members high.</span></div>
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<br /></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">Many different industries and
organizations use teams to accomplish goals, because people working together
can often achieve more than they could individually. How do you know if you
need a team to complete a project? Ask yourself the following questions: Can I
achieve this goal by myself? Do I have the resources and time to undertake this
project? Can other people or a team of other people be more effective than I
would be in achieving this goal? If your answers favor the involvement of
others, it’s time to consider forming a team.</span></div>
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<br /></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">In an increasingly complex
environment, organizations are using a team approach to bring a diverse set of
skills and perspectives into play. An effective use of teams often draws upon a
creative approach of bringing together specialists who combine their efforts
and develop intra-team synergies to meet the challenges of their often complex
organizational environment.</span></div>
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<br /></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">An example of an industry
that often uses teamwork is the construction industry. A successful
construction project cannot take place without the formation of teams. A design
team will be formed at the beginning of the project and is made up of
architects, engineers, and project consultants. The design team alone, however,
will not be able to complete the project. They will also need to form a team
with the owner of the project and the contractor.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.B.1.<span style="mso-tab-count: 1;"> </span>TEAM DYNAMIC</span></b><b><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">When assembling a team it is very important to consider
the overall dynamic of the team. According to Frank LaFasto, when building a
team, five dynamics are fundamental to team success:</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l1 level1 lfo5; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><b><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">The team member</span></b><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">: Successful
teams are made up of a collection of effective individuals. These are people
who are experienced, have problem solving ability, openness to addressing the
problem, action oriented.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l1 level1 lfo5; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><b><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Team relationships</span></b><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">: For a team to
be successful the members of the team must be able to give and receive
feedback.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l1 level1 lfo5; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><b><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Team problem solving</span></b><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">: An effective
team depends on how focused and clear the goal of the team is. A relaxed,
comfortable and accepting environment and finally, open and honest
communication.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l1 level1 lfo5; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">4.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><b><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Team leadership</span></b><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">: Effective
team leadership depends on leadership competencies. A competent leader is:
focused on the goal, ensures a collaborative climate, builds confidence of team
members, sets priorities, demonstrates sufficient “know-how” and manages
performance through feedback.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l1 level1 lfo5; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">5.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><b><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Organizational environment</span></b><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">: The climate
and culture of the organization must be conductive to team behavior.</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; line-height: 150%; mso-font-kerning: 18.0pt;">1.4.B.2.<span style="mso-tab-count: 1;"> </span>GOALS</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">The overall goals of team building are to increase the
teams understanding of team dynamics and improve how the team works together.
Unlike working as a group, working as a team incorporates group accountability
rather than individual accountability and results in a collective work product.
Team building encourages the team approach to working on a project. There are
many advantages to this approach. These advantages include the following:</span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l13 level1 lfo6; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Increased
flexibility in skills and abilities</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l13 level1 lfo6; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">More
productive than work groups with individual mindset</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l13 level1 lfo6; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">More
beneficial in times of organizational change</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l13 level1 lfo6; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Encourage
both individual and team development and improvement</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l13 level1 lfo6; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Focuses on
group goals to accomplish more beneficial tasks</span></li>
</ul>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; line-height: 150%; mso-font-kerning: 18.0pt;">1.4.B.3.<span style="mso-tab-count: 1;"> </span>LEADERSHIP
ROLES</span></b><b><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN;"></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Successful team leaders frequently contain six of the
same leadership abilities:</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l5 level1 lfo7; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">A team leader is usually goal-oriented
to keep the team on track.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l5 level1 lfo7; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">They must promote a safe environment
where members can openly discuss issues.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l5 level1 lfo7; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">A leader must build confidence amongst
members by building and maintaining trust and offering the members
responsibilities.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l5 level1 lfo7; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">4.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">A leader should be technically
competent in matters relating to team tasks and goals.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l5 level1 lfo7; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">5.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">It is important for a team leader to
set a manageable list of priorities for the team to keep members focused.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l5 level1 lfo7; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">6.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Finally, leaders should offer clear
performance expectations by recognizing and rewarding excellent performance,
and provide feedback to others.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Carl Larson and Frank LaFasto conducted a three year
study of over 75 diverse teams. By interviewing key members of each team,
Larson & LaFasto identified eight effective strategies a leader should
employ to enhance team building:</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l3 level1 lfo8; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Establish clear and inspiring team
goals</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l3 level1 lfo8; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Maintain a results-oriented team
structure</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l3 level1 lfo8; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Assemble competent team members</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l3 level1 lfo8; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">4.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Strive for unified commitment</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l3 level1 lfo8; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">5.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Provide a collaborative climate</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l3 level1 lfo8; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">6.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Encourage standards of excellence</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l3 level1 lfo8; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">7.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Furnish external support and
recognition</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l3 level1 lfo8; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">8.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Apply principled leadership</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; line-height: 150%; mso-font-kerning: 18.0pt;">1.4.B.4.<span style="mso-tab-count: 1;"> </span>TEAM
BUILDING EXERCISES</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Team building exercises consist of a variety of tasks designed
to develop group members and their ability to work together effectively. There
are many types of team building activities that range from games for kids to
games and challenges that involve novel and complex tasks that are designed for
improving group performance by addressing specific needs.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Team building can range from simple social activities -
to encourage team members to spend time together- to team development
activities -designed to help individuals discover how they approach a problem,
how the team works together, and discover better methods of communication.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Team interaction involves "soft" interpersonal
skills including communication, negotiation, leadership, and motivation - in
contrast to technical skills directly involved with the job at hand. Depending
on the type of team building, the novel tasks can encourage or specifically
teach interpersonal team skills to increase team performance.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Whether indoor or outdoor, the purpose of team building
exercises is to assist teams in becoming cohesive units of individuals that can
effectively work together to complete tasks.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<i><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Communication exercise:</span></i><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"> This type of
team building exercise is exactly what it sounds like. Communications exercises
are problem solving activities that are geared towards improving communication
skills. The issues teams encounter in these exercises are solved by
communicating effectively with each other.</span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l0 level1 lfo9; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Goal:
Create an activity which highlights the importance of good communication
in team performance and/or potential problems with communication.</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<i><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Problem-solving/decision-making exercise:</span></i><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">
Problem-solving/decision-making exercises focus specifically on groups working
together to solve difficult problems or make complex decisions. These exercises
are some of the most common as they appear to have the most direct link to what
employers want their teams to be able to do.</span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l14 level1 lfo10; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Goal: Give
team a problem in which the solution is not easily apparent or requires
the team to come up with a creative solution</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<i><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Planning/adaptability exercise:</span></i><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"> These exercises
focus on aspects of planning and being adaptable to change. These are important
things for teams to be able to do when they are assigned complex tasks or
decisions.</span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l16 level1 lfo11; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Goal: Show
the importance of planning before implementing a solution</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<i><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Trust exercise:</span></i><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"> A trust exercise involves engaging
team members in a way that will induce trust between them. They are sometimes
difficult exercises to implement as there are varying degrees of trust between
individuals and varying degrees of individual comfort trusting others in
general.</span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l19 level1 lfo12; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Goal:
Create trust between team members</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Assessment and
feedback</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">In the organizational development context, a team may
embark on a process of self-assessment to gauge its effectiveness and improve
its performance. To assess itself, a team seeks feedback from group members to
find out both its current strengths and weakness.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">To improve its current performance, feedback from the
team assessment can be used to identify gaps between the desired state and the
current state, and to design a gap-closure strategy. Team development can be
the greater term containing this assessment and improvement actions, or as a
component of organizational development.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Another way is to allow for personality assessment
amongst the team members, so that they will have a better understanding of
their working style, as well as their fellow team mates.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">A structured team building plan is a good tool to
implement team bonding and thus, team awareness. These may be introduced by
companies that specialize in executing team building sessions, or done
internally by the human resource department.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Risks</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">The major risk of team building is that a team member may
become cynical of the organization. This could happen as a result of the
organization holding team building events outside of the normal context in
which the organization usually functions under. For example, if an organization
hosts team building events when individual goals and efforts are the norm with
the organizational culture, the team building event will have no lasting
impact.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">It is crucial to follow up a team building event with
meaningful workplace practice. If the team members do not see an improvement
within an organization as a result of team building events, members may view
such events as a waste of time. This may lead to loss of trust in the
organization, harm motivation, as well as decrease employee morale and
production.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.B.5.<span style="mso-tab-count: 1;"> </span>TYPES OF TEAMS</span></b></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">Throughout different
organizations there are different types of teams that are used to accomplish
goals. Two of the most common team varieties are problem-solving and
cross-functional teams.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><i><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: LucidaSans-BoldItalic;">Problem-Solving Teams</span></i></b></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">These teams are formed for a
temporary period until a problem is solved, and then they disband. Team members
often consist of one level of management. Let’s say XYZ Corporation has lost 10
percent of its North American market share to MNO Widgets. XYZ wants to get
this back by increasing sales across North America. All of XYZ’s regional
salespeople will be called in to form a team to regain that market share.
Although their regional focus will remain, they will have to work together to
solve the problem of regaining that market share, and when they achieve that
goal, they will individually work on maintaining their hold in their market.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><i><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: LucidaSans-BoldItalic;">Cross-Functional Teams</span></i></b></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">This type of team is made up
of members from different areas of the business and often from a common
managerial level. If a shampoo company wants to bring a new conditioner to
market, a team will be formed and its members will consist of managers from
different departments such as brand management, product development, market
research, and finance. It is also likely that there will be involvement by
marketing, communications, and design when the product comes closer to being
launched.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.B.6.<span style="mso-tab-count: 1;"> </span>STAGES OF TEAM DEVELOPMENT</span></b></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">Team development has been
broken into four stages: form, storm, norm, and perform.</span></div>
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<b><i><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: LucidaSans-BoldItalic;">Forming the Team</span></i></b></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">The first stage involves
assembling the team and defining the goals, which should provide focus and be
attainable. It is important that the team leadership understands the strengths
of each of the team members in order to assemble a cohesive team. Often in the
forming stage, team members will be extremely polite to one another; they will
be feeling each other out.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">An example of a goal that the
team may set would be the project schedule. For a construction team, for
example, there are many stages of the project that should be completed in a
certain time frame to ensure that the project is completed on time for the
owner. The design team designates the appropriate amount of time for the
construction phase in which the builder will make a profit. It is important to
agree upon and set this schedule from the beginning.</span></div>
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<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><i><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: LucidaSans-BoldItalic;">Storming Stage of Team
Development</span></i></b></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">The second phase involves
coordinating efforts and solving problems. If the teamwork starts to slip
because of a difficult problem, it is necessary for the team members to get the
project back on track. Team members should be conscious of the team’s health
and whether the team is taking steps in the right direction to reach the goals.
It may be necessary to think creatively about approaches to solving a problem.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">Communication is extremely
important to effective team performance in the storming stage. Effective teams
communicate clearly and openly about problems. Ineffective communication can
cause unnecessary tension and stress to team members. It is important that
communication be relevant and responsive. Relevant communication is task-oriented
and focused. Responsive communication involves the willingness of team members
to gather information, to actively listen, and to build on the ideas and views
of other team members.</span></div>
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<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><i><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: LucidaSans-BoldItalic;">Establishing Team Norms</span></i></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">The project norms are an
informal standard of conduct that guides the behavior of team members. This
stage involves defining team roles, rights, and responsibilities. It is
important to establish these norms at the beginning of the team-building
process in order to avoid problems along the way. In addition to allocating
responsibilities, it may also be necessary to allocate the risk that is to be
undertaken by each team member. Each member of the team should have a sense of
ownership of the project.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">Allocating responsibility
also means establishing a team leader. Team leadership should not be a top-down
effort, but should be more of a coaching role. The team leader must act as a
cheerleader, encouraging the team members to work together, providing ideas,
and serving as a role model. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">There is often a period after
the team has been formed when a</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">conflict of personalities or
ideas will arise. Team members begin to show their own styles; they are no
longer worried about being polite.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">At this stage, there will be
pessimism on the part of team members in relation to the project and there may
also be confusion.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><i><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: LucidaSans-BoldItalic;">Team Performance Stage</span></i></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">By this stage, the team is
working together effectively, problems have been smoothed out, and achievements
begin to become evident. A great deal of work will be accomplished at this
stage. The team will be able to tackle new tasks easily and confidently. They
will be comfortable using creative means. It is essential at this point to
evaluate and report on progress that has been made.</span></div>
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<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><i><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: LucidaSans-BoldItalic;">Project Completion and
Team Disbanding Stage</span></i></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">The last phase of the project
is completion. Often at this time the team will evaluate the results, debrief,
and take time to learn and improve its processes for use in future team-based
projects.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.B.7.<span style="mso-tab-count: 1;"> </span>TEAM
MANAGEMENT</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Team management refers to techniques, processes and tools
for organizing and coordinating a group of individuals working towards a common
goal—i.e. a team.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Several well-known approaches to team management have
come out of academic work. Examples include the <a href="http://en.wikipedia.org/wiki/Belbin_Team_Inventory" title="Belbin Team Inventory"><span style="color: windowtext; text-decoration: none; text-underline: none;">Belbin Team Inventory</span></a> by <a href="http://en.wikipedia.org/wiki/Meredith_Belbin" title="Meredith Belbin"><span style="color: windowtext; text-decoration: none; text-underline: none;">Meredith
Belbin</span></a>, a method to identify the different types of personalities
within teams, and Ken Blanchard's description of "High Performing
Teams".</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">The 'Team Development Model', identified by Bruce
Tuckman, offers a foundational definition of the stages teams go through during
their lifecycle. Those stages are labeled Forming, Storming, Norming and
Performing.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">While the activities of team management are not new, many
of the tools used by team managers are. The more Organizational
Development-oriented practitioners often use interview-based analysis and
provide reportage and insights that team leaders and their management may use
to adapt team practices for higher performance. Teams can also be developed
through team building activities - which can also be used simply to build
relationships where team members lack cohesion due to organizational structure
or physical distance. Project managers may approach team management with a
focus on structure, communications and standardized practices.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">With the growing need to integrate the efforts of teams
composed of members from different companies and geographies, organizations are
increasingly turning to a new class of Internet software for team management.
These tools combine planning and collaboration with features that provide a
structure for team relationships and behaviors. In addition, there are tools
that facilitate the forming of highly productive teams through analysis of
personality and skills profiles.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.B.8.<span style="mso-tab-count: 1;"> </span>SIX DEADLY SINS OF TEAM BUILDING</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">To create effective teams, managers need to avoid the
following six deadly sins of team building:</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .25in; margin-right: 0in; margin-top: 0in; mso-list: l2 level1 lfo4; tab-stops: list .25in; text-align: justify; text-indent: -.25in;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Lack
of a model.</span></strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"> A team leader often focuses on a single
aspect of team functioning, such as communication practices. But many other
elements are critical to team success and effectiveness, and a team is only as
strong as its weakest component. A single-dimensional team-building process may
cause frustration and destroy the credibility of the process. </span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; text-align: justify;">
<strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Fix:</span></strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"> A
model of how teams function is needed to address all the factors that result in
reduced team effectiveness. At a minimum, the following must be considered for
team effectiveness: </span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .75in; margin-right: 0in; margin-top: 0in; mso-list: l2 level2 lfo4; tab-stops: list .75in; text-align: justify; text-indent: -.25in;">
<span style="font-family: "Courier New"; font-size: 10.0pt; line-height: 150%; mso-bidi-font-size: 14.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Clearly
stated and commonly held vision and goals</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .75in; margin-right: 0in; margin-top: 0in; mso-list: l2 level2 lfo4; tab-stops: list .75in; text-align: justify; text-indent: -.25in;">
<span style="font-family: "Courier New"; font-size: 10.0pt; line-height: 150%; mso-bidi-font-size: 14.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Talent
and skills required to meet the goals</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .75in; margin-right: 0in; margin-top: 0in; mso-list: l2 level2 lfo4; tab-stops: list .75in; text-align: justify; text-indent: -.25in;">
<span style="font-family: "Courier New"; font-size: 10.0pt; line-height: 150%; mso-bidi-font-size: 14.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Clear
understanding of team members' roles and functions</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .75in; margin-right: 0in; margin-top: 0in; mso-list: l2 level2 lfo4; tab-stops: list .75in; text-align: justify; text-indent: -.25in;">
<span style="font-family: "Courier New"; font-size: 10.0pt; line-height: 150%; mso-bidi-font-size: 14.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Efficient
and shared understanding of procedures and norms</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .75in; margin-right: 0in; margin-top: 0in; mso-list: l2 level2 lfo4; tab-stops: list .75in; text-align: justify; text-indent: -.25in;">
<span style="font-family: "Courier New"; font-size: 10.0pt; line-height: 150%; mso-bidi-font-size: 14.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Effective
and skilled interpersonal relations</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .75in; margin-right: 0in; margin-top: 0in; mso-list: l2 level2 lfo4; tab-stops: list .75in; text-align: justify; text-indent: -.25in;">
<span style="font-family: "Courier New"; font-size: 10.0pt; line-height: 150%; mso-bidi-font-size: 14.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">A
system of reinforcement and celebration</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .75in; margin-right: 0in; margin-top: 0in; mso-list: l2 level2 lfo4; tab-stops: list .75in; text-align: justify; text-indent: -.25in;">
<span style="font-family: "Courier New"; font-size: 10.0pt; line-height: 150%; mso-bidi-font-size: 14.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Clear
understanding of the team's relationship to the organization</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .25in; margin-right: 0in; margin-top: 0in; mso-list: l2 level1 lfo4; tab-stops: list .25in; text-align: justify; text-indent: -.25in;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Lack
of diagnosis.</span></strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"> Each team has distinct strengths and
weaknesses, which team building must take into account. The team leader must be
aware of these strengths and weaknesses. </span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; text-align: justify;">
<strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Fix:</span></strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"> The
leader must assess his team's strength and weaknesses. Although assessment and
diagnostic instruments can be purchased, hiring an outside consultant to
complete a thorough team assessment is advisable. </span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .25in; margin-right: 0in; margin-top: 0in; mso-list: l2 level1 lfo4; tab-stops: list .25in; text-align: justify; text-indent: -.25in;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Short-term
intervention.</span></strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"> Some managers think that a one-day retreat
or team-building exercise will resolve issues causing tension and frustration.
One day, no matter how good it is, is not going to make much of a change in the
norms, culture, or practices of a team. A one-day retreat may bring to light issues
that cannot be solved during that day and are left to fester, resulting in team
members mistrusting the process. </span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; text-align: justify;">
<strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Fix:</span></strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">
Plan a long-term strategy for team building. One year is a good time frame for
this plan. </span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .25in; margin-right: 0in; margin-top: 0in; mso-list: l2 level1 lfo4; tab-stops: list .25in; text-align: justify; text-indent: -.25in;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">4.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">No
evaluation of progress.</span></strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"> Because team building is
a long-term process, both management and team members need to know whether it
is succeeding. A mechanism for regular evaluation of team functioning needs to
be in place so that the team leader can identify barriers and eliminate them. </span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; text-align: justify;">
<strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Fix:</span></strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">
Plan regular evaluations of team progress. The diagnostic instrument used
initially can be used at regular intervals to gauge progress. </span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .25in; margin-right: 0in; margin-top: 0in; mso-list: l2 level1 lfo4; tab-stops: list .25in; text-align: justify; text-indent: -.25in;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">5.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Leadership
detachment.</span></strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"> The detached manager looks at team
development as something that will help others change so that the team will
function more effectively. However, the most influential person in most teams
is the formal leader or manager who sets the tone for the team, whether
intentionally or unintentionally. </span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; text-align: justify;">
<strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Fix:</span></strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"> A
manager must be willing to hear from employees about how his or her behavior
impacts the team, whether negatively or positively. The worst thing that an
organization can do is to start the process and refuse to acknowledge that a
manager is a key player in the process. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Addressing
all problems internally.</span></strong><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"> Team building cannot
succeed unless conflicts and problems are brought into the open and dealt with </span><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">properly. Poorly functioning
teams are characterized by climates of blame, defensiveness, and a lack of
ability to deal with conflict. These teams cannot improve themselves. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.B.9.
<span style="mso-tab-count: 1;"> </span>RESOLVING TEAM CONFLICT</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Building Stronger Teams by Facing Your Differences</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Conflict
can be pretty much inevitable when you work with others. People have different
viewpoints and under the right set of circumstances, those differences escalate
to conflict. How you handle that conflict determines whether it works to the
team's advantage or contributes to its demise.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">You
can choose to ignore it, complain about it, blame someone for it, or try to
deal with it through hints and suggestions; or you can be direct, clarify what
is going on, and attempt to reach a resolution through common techniques like
negotiation or compromise. It's clear that conflict has to be dealt with, but
the question is how: It has to be dealt with constructively and with a plan,
otherwise it's too easy to get pulled into the argument and create an even
larger mess. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Conflict
isn't necessarily a bad thing, though. Healthy and constructive conflict is a
component of high functioning teams. Conflict arises from differences between
people; the same differences that often make diverse teams more effective than
those made up of people with similar experience. When people with varying
viewpoints, experiences, skills, and opinions are tasked with a project or
challenge, the combined effort can far surpass what any group of similar
individual could achieve. Team members must be open to these differences and
not let them rise into full-blown disputes.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Understanding
and appreciating the various viewpoints involved in conflict are key factors in
its resolution. These are key skills for all team members to develop. The
important thing is to maintain a healthy balance of constructive difference of
opinion, and avoid negative conflict that's destructive and disruptive.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Getting
to, and maintaining, that balance requires well-developed team skills,
particularly the ability to resolve conflict when it does happens, and the
ability to keep it healthy and avoid conflict in the day-to-day course of team
working. Let's look at conflict resolution first, then at preventing it.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Resolving Conflict</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">When
a team oversteps the mark of healthy difference of opinion, resolving conflict
requires respect and patience. The human experience of conflict involves our
emotions, perceptions, and actions; we experience it on all three levels, and
we need to address all three levels to resolve it. We must replace the negative
experiences with positive ones.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">The
three-stage process below is a form of mediation process, which helps team
members to do this:</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Step 1: Prepare for Resolution</span></b></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l4 level1 lfo13; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Acknowledge the conflict</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> – The conflict has to be
acknowledged before it can be managed and resolved. The tendency is for
people to ignore the first signs of conflict, perhaps as it seems trivial,
or is difficult to differentiate from the normal, healthy debate that
teams can thrive on. If you are concerned about the conflict in your team,
discuss it with other members. Once the team recognizes the issue, it can
start the process of resolution.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l4 level1 lfo13; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Discuss the impact</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> – As a team, discuss the
impact the conflict is having on team dynamics and performance. </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l4 level1 lfo13; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Agree to a cooperative process</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> – Everyone involved must agree
to cooperate in to resolve the conflict. This means putting the team
first, and may involve setting aside your opinion or ideas for the time
being. If someone wants to win more than he or she wants to resolve the
conflict, you may find yourself at a stalemate. </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l4 level1 lfo13; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Agree to communicate</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> – The most important thing
throughout the resolution process is for everyone to keep communications
open. The people involved need to talk about the issue and discuss their
strong feelings. Active listening is essential here because to move on you
need to really understand where the other person is coming from. </span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Step 2: Understand the Situation</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Once
the team is ready to resolve the conflict, the next stage is to understand the
situation, and each team member's point of view. Take time to make sure that
each person's position is heard and understood. Remember that strong emotions
are at work here so you have to get through the emotion and reveal the true
nature of the conflict.</span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l17 level1 lfo14; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Clarify positions</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> – Whatever the conflict or
disagreement, it's important to clarify people's positions. Whether there
are obvious factions within the team who support a particular option,
approach or idea, or each team member holds their own unique view, each
position needs to be clearly identified and articulated by those involved.
</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l17 level1 lfo14; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">This step alone can go a long
way to resolve the conflict, as it helps the team see the facts more
objectively and with less emotion.</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Sally
and Tom believe the best way to market the new product is through a TV
campaign. Mary and Beth are adamant that internet advertising is the way to go;
whilst Josh supports a store-lead campaign.</span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l8 level1 lfo15; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">List facts, assumptions and
beliefs underlying each position</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> – What does each group or person believe? What do they
value? What information are they using as a basis for these beliefs? What
decision-making criteria and processes have they employed? </span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Sally
and Tom believe that TV advertising is best because it has worked very well in
the past. They are motivated by the saying, "If it ain't broke, don't fix
it." </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Mary
and Beth are very tuned-in to the latest in technology and believe that to stay
ahead in the market, the company has to continue to try new things. They seek
challenges and find change exhilarating and motivating. Josh believes a
store-lead campaign is the most cost-effective. He's cautious, and feels this
is the best way to test the market at launch, before committing the marketing
spend.</span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l7 level1 lfo16; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Analyze in smaller groups</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> – Break the team into smaller
groups, separating people who are in alliance. In these smaller groups,
analyze and dissect each position, and the associated facts, assumptions
and beliefs. </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l7 level1 lfo16; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Which facts and assumptions are
true? Which are the more important to the outcome? Is there additional,
objective information that needs to be brought into the discussion to
clarify points of uncertainly or contention? Is additional analysis or
evaluation required?</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Tip:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"><br />
Consider using formal evaluation and decision-making processes where
appropriate. Techniques such as PMI, Force Field Analysis, Paired Comparison
Analysis and Cost/Benefit Analysis are among those that could help.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">If
such techniques have not been used already, they may help make a much more
objective decision or evaluation. Gain agreement within the team about which
techniques to use, and how to go about the further analysis and evaluation.</span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l15 level1 lfo17; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">By considering the facts,
assumptions, beliefs and decision making that lead to other people's
positions, the group will gain a better understanding of those positions.
Not only can this reveal new areas of agreement, it can also reveal new
ideas and solutions that make the best of each position and perspective. </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l15 level1 lfo17; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Take care to remain open,
rather than criticize or judge the perceptions and assumptions of other
people. Listen to all solutions and ideas presented by the various sides
of the conflict. Everyone needs to feel heard and acknowledged if a
workable solution is to be reached.</span></li>
</ul>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l10 level1 lfo18; tab-stops: list .5in; text-align: justify;"><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Convene back as a team</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> – After the group dialogue,
each side is likely to be much closer to reaching agreement. The process
of uncovering facts and assumptions allows people to step away from their
emotional attachments and see the issue more objectively. When you
separate alliances, the fire of conflict can burn out quickly, and it is
much easier to see the issue and facts laid bare. </span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Step 3: Reach Agreement</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Now
that all parties understand the others' positions, the team must decide what decision
or course of action to take. With the facts and assumptions considered, it's
easier to see the best of action and reach agreement.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">In
our example, the team agrees that TV advertising is the best approach. It has
had undeniably great results in the past and there is no data to show that will
change. The message of the advertising will promote the website and direct
consumers there. This meets Mary and Beth's concern about using the website for
promotions: they assumed that TV advertising would disregard it.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">If
further analysis and evaluation is required, agree what needs to be done, by
when and by whom, and so plan to reach agreement within a particular timescale.
If appropriate, define which decision making and evaluation tools are to be
employed. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">If
such additional work is required, the agreement at this stage is to the
approach itself: Make sure the team is committed to work with the outcome of
the proposed analysis and evaluation.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Tip:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"><br />
If the team is still not able to reach agreement, you may need to use a
techniques like Win-Win Negotiation, Nominal Group Technique or Multi-Voting to
find a solution that everyone is happy to move the team ahead.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">When
conflict is resolved take time to celebrate and acknowledge the contributions
everyone made toward reaching a solution. This can build team cohesion and
confidence in their problem solving skills, and can help avert further
conflict.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">This
three-step process can help solve team conflict efficiently and effectively.
The basis of the approach is gaining understanding of the different
perspectives and using that understanding to expand your own thoughts and
beliefs about the issue.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Preventing Conflict</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">As
well as being able to handle conflict when it arises, teams need to develop
ways of preventing conflict from becoming damaging. Team members can learn
skills and behavior to help this. Here are some of the key ones to work on:</span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l6 level1 lfo19; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Dealing with conflict
immediately – avoid the temptation to ignore it.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l6 level1 lfo19; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Being open – if people have
issues, they need to be expressed immediately and not allowed to fester.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l6 level1 lfo19; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Practicing clear communication
– articulate thoughts and ideas clearly.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l6 level1 lfo19; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Practicing active listening –
paraphrasing, clarifying, questioning.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l6 level1 lfo19; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Practicing identifying
assumptions – asking yourself "why" on a regular basis.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l6 level1 lfo19; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Not letting conflict get
personal – stick to facts and issues, not personalities.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l6 level1 lfo19; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Focusing on actionable
solutions – don't belabor what can't be changed. </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l6 level1 lfo19; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Encouraging different points of
view – insist on honest dialogue and expressing feelings.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l6 level1 lfo19; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Not looking for blame –
encourage ownership of the problem and solution.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l6 level1 lfo19; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Demonstrating respect – if the
situation escalates, take a break and wait for emotions to subside.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l6 level1 lfo19; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Keeping team issues within the
team – talking outside allows conflict to build and fester, without being
dealt with directly. </span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">To
explore the process of conflict resolution in more depth, take our Bite-Sized
Training session on Dealing with Conflict.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Key Points</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Conflict
can be constructive as long as it is managed and dealt with directly and quickly.
By respecting differences between people, being able to resolve conflict when
it does happen, and also working to prevent it, you will be able to maintain a
healthy and creative team atmosphere. The key is to remain open to other
people's ideas, beliefs, and assumptions. When team members learn to see issues
from the other side, it opens up new ways of thinking, which can lead to new
and innovative solutions, and healthy team performance.</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-bidi-font-family: ArialMT; mso-bidi-language: AR-SA; mso-fareast-font-family: "Adobe Song Std L"; mso-fareast-language: EN-US;"><br clear="all" style="page-break-before: always;" />
</span>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.C.<span style="mso-tab-count: 1;"> </span>LEADERSHIP AND TEAM BUILDING</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">What are the qualities of good
leaders? What makes them successful? Think of some of the greatest leaders of
all time. What made them stand out from others? We may think of adjectives such
as “heroic,” “charismatic,” and “strategic.” These are all leadership
qualities, but what really makes for a strong and successful leader?</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">Successful leaders are able
to influence others. They use their innate qualities to inspire a workforce, a
team, or a nation to achieve goals. Leaders can see beyond themselves and
beyond the task at hand to look at achieving long-term goals by utilizing their
strengths combined with the strengths of others. Effective leaders are able to
manage relationships with others and create positive outcomes.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">Winston Churchill often comes
to mind as one of the greatest leaders in history. He was a talented orator and
politician, but what made Churchill a phenomenal leader was his ability to
mobilize and strengthen the will of his people through his words and policies.
Although his strategic actions were often criticized at the time for being
impulsive, Churchill allowed his belief in democracy and his intolerance for
fascism to dictate his wartime policies. It was not only his passion for the
policies but his ability to carry out his plans that made him a successful leader.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">Leadership, such as that
demonstrated by Churchill, is about inspiring others and doing the right thing.
Leaders make change happen, but their values remain steady and unchanging. Most
leaders not only have a long-term perspective on goals, but they also have
innovative ways of achieving their goals.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">World leaders and business
leaders alike can create triumph from disasters. Leaders learn from failure and
have a steadfastness of purpose that keeps them focused on a goal or objective
in spite of near-term setbacks or adverse conditions. Leaders are flexible in
their execution and will make midcourse corrections and iterative
improvements-leaders “bend but don’t break.” They inspire those around</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">them to stretch and do their
best to fulfill the organizational mission. Leaders are able to energize those
around them in order to create desired results without compromising their
ethical standards.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.C.1.<span style="mso-tab-count: 1;"> </span>ORGANIZATIONS</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">An organization that is established as an instrument or
means for achieving defined objectives has been referred to as a formal
organization. Its design specifies how goals are subdivided and reflected in
subdivisions of the organization. Divisions, departments, sections, positions,
jobs, and tasks make up this work structure. Thus, the formal organization is
expected to behave impersonally in regard to relationships with clients or with
its members. According to Weber's definition, entry and subsequent advancement
is by merit or seniority. Employees receive a salary and enjoy a degree of
tenure that safeguards them from the arbitrary influence of superiors or of
powerful clients. The higher one's position in the hierarchy, the greater one's
presumed expertise in adjudicating problems that may arise in the course of the
work carried out at lower levels of the organization. It is this bureaucratic
structure that forms the basis for the appointment of heads or chiefs of
administrative subdivisions in the organization and endows them with the
authority attached to their position.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">In contrast to the appointed head or chief of an
administrative unit, a leader emerges within the context of the informal
organization that underlies the formal structure. The informal organization
expresses the personal objectives and goals of the individual membership. Their
objectives and goals may or may not coincide with those of the formal
organization. The informal organization represents an extension of the social
structures that generally characterize human life — the spontaneous emergence
of groups and organizations as ends in themselves.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">In prehistoric times, humanity was preoccupied with
personal security, maintenance, protection, and survival. Now humanity spends a
major portion of waking hours working for organizations. The need to identify
with a community that provides security, protection, maintenance, and a feeling
of belonging has continued unchanged from prehistoric times. This need is met
by the informal organization and its emergent, or unofficial, leaders.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Leaders emerge from within the structure of the informal
organization. Their personal qualities, the demands of the situation, or a
combination of these and other factors attract followers who accept their
leadership within one or several overlay structures. Instead of the authority
of position held by an appointed head or chief, the emergent leader wields
influence or power. Influence is the ability of a person to gain co-operation
from others by means of persuasion or control over rewards. Power is a stronger
form of influence because it reflects a person's ability to enforce action
through the control of a means of punishment.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">A leader is a person who influences a group of people
towards a specific result. It is not dependent on title or formal authority.
(Elevos, paraphrased from Leaders, Bennis, and Leadership Presence, Halpern
& Lubar.) Ogbonnia (2007) defines an effective leader "as an
individual with the capacity to consistently succeed in a given condition and
be viewed as meeting the expectations of an organization or society." Leaders
are recognized by their capacity for caring for others, clear communication,
and a commitment to persist. An individual who is appointed to a managerial
position has the right to command and enforce obedience by virtue of the
authority of their position. However, she or he must possess adequate personal
attributes to match this authority, because authority is only potentially
available to him/her. In the absence of sufficient personal competence, a
manager may be confronted by an emergent leader who can challenge her/his role
in the organization and reduce it to that of a figurehead. However, only
authority of position has the backing of formal sanctions. It follows that
whoever wields personal influence and power can legitimize this only by gaining
a formal position in the hierarchy, with commensurate authority.
Leadership can be defined as one's ability to get others to willingly follow.
Every organization needs leaders at every level.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.C.2.<span style="mso-tab-count: 1;"> </span>MANAGEMENT</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Over the years the philosophical terminology of
"management" and "leadership" have, in the organizational
context, been used both as synonyms and with clearly differentiated meanings.
Debate is fairly common about whether the use of these terms should be
restricted, and generally reflects an awareness of the distinction made by
Burns (1978) between "transactional" leadership (characterized by
e.g. emphasis on procedures, contingent reward, management by exception) and
"transformational" leadership (characterized by e.g. charisma,
personal relationships, creativity).</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.c.3.<span style="mso-tab-count: 1;"> </span>GROUP LEADERSHIP</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">In contrast to individual leadership, some organizations
have adopted group leadership. In this situation, more than one person provides
direction to the group as a whole. Some organizations have taken this approach
in hopes of increasing creativity, reducing costs, or downsizing. Others may
see the traditional leadership of a boss as costing too much in team
performance. In some situations, the team members best able to handle any given
phase of the project become the temporary leaders. Additionally, as each team
member has the opportunity to experience the elevated level of empowerment, it
energizes staff and feeds the cycle of success.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Leaders who demonstrate persistence, tenacity,
determination, and synergistic communication skills will bring out the same
qualities in their groups. Good leaders use their own inner mentors to energize
their team and organizations and lead a team to achieve success.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">These Group Leaderships or Leadership Teams have specific
characteristics:</span></div>
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<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span lang="EN" style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Characteristics
Of A Group Leadership</span></b></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l9 level1 lfo20; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">There must
be an awareness of unity on the part of all its members.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l9 level1 lfo20; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">There must
be interpersonal relationship. Members must have a chance to contribute,
and learn from and work with others.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l9 level1 lfo20; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">The
members must have the ability to act together toward a common goal.</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span lang="EN" style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Ten characteristics of well-functioning
teams:</span></b><span lang="EN" style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"></span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l20 level1 lfo21; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Purpose:
Members proudly share a sense of why the team exists and are invested in
accomplishing its mission and goals.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l20 level1 lfo21; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Priorities:
Members know what needs to be done next, by whom, and by when to achieve
team goals.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l20 level1 lfo21; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Roles:
Members know their roles in getting tasks done and when to allow a more
skillful member to do a certain task.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l20 level1 lfo21; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Decisions:
Authority and decision-making lines are clearly understood.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l20 level1 lfo21; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Conflict:
Conflict is dealt with openly and is considered important to
decision-making and personal growth.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l20 level1 lfo21; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Personal
traits: members feel their unique personalities are appreciated and well
utilized.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l20 level1 lfo21; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Norms:
Group norms for working together are set and seen as standards for every
one in the groups.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l20 level1 lfo21; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Effectiveness:
Members find team meetings efficient and productive and look forward to
this time together.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l20 level1 lfo21; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Success:
Members know clearly when the team has met with success and share in this
equally and proudly.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l20 level1 lfo21; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Training:
Opportunities for feedback and updating skills are provided and taken
advantage of by team members.</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.C.4.<span style="mso-tab-count: 1;"> </span>PERFORMANCE</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">In the past, some researchers have argued that the actual
influence of leaders on organizational outcomes is overrated and romanticized
as a result of biased attributions about leaders (Meindl & Ehrlich, 1987).
Despite these assertions, however, it is largely recognized and accepted by
practitioners and researchers that leadership is important, and research
supports the notion that leaders do contribute to key organizational outcomes
(Day & Lord, 1988; Kaiser, Hogan, & Craig, 2008). To facilitate
successful performance it is important to understand and accurately measure
leadership performance.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Job performance generally refers to behavior that is
expected to contribute to organizational success (Campbell, 1990). Campbell
identified a number of specific types of performance dimensions; leadership was
one of the dimensions that he identified. There is no consistent, overall
definition of leadership performance (Yukl, 2006). Many distinct
conceptualizations are often lumped together under the umbrella of leadership
performance, including outcomes such as leader effectiveness, leader
advancement, and leader emergence (Kaiser et al., 2008). For instance,
leadership performance may be used to refer to the career success of the
individual leader, performance of the group or organization, or even leader
emergence. Each of these measures can be considered conceptually distinct.
While these aspects may be related, they are different outcomes and their
inclusion should depend on the applied or research focus.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.C.5.<span style="mso-tab-count: 1;"> </span>LEADERSHIP
AND CULTURE</span></b></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">Leadership style is extremely
important in an organization, as it often affects the organization’s culture.
Which style of management is right? It depends greatly on the type of
organization and on the top management</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">within the organization.</span></div>
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<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">If managers are strong
leaders, their style of leadership often predominates throughout the different
levels of management within the organization. The leadership style is then
responsible for creating the culture of the organization. There are good and
bad hallmarks for leadership within an organization. If the corporate
leadership style is deceptive, then often the management culture within the
organization will be deceptive. The same would hold true if the leadership was
ethical.</span></div>
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<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">It takes a strong leader to
create a lasting culture within an organization. For ordinary leaders it can
take years to shape the attitudes and environment; only an extraordinary leader
is capable of making revolutionary change.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.C.6.<span style="mso-tab-count: 1;"> </span>CORPORATE
CULTURE</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">A corporate culture is the
system of beliefs, goals, and values that an organization possesses. Many
aspects of an organization influence the corporate culture including workplace
environments, communications networks, and managerial philosophies.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">Strong cultures cause
employees to march to the same beat and create high levels of employee
motivation and loyalty. Corporate culture also provides control and structure
to the company. </span></div>
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<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">Having a strong corporate
culture is not always the key to an organization’s success. If the corporate
culture is an obstacle to change, it can hinder a company’s performance and
ultimately its success. A misdirected culture can lead employees to strive for
the wrong goals.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">Characteristics Of Successful Corporate Cultures</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">Here are some examples of
characteristics of successful corporate cultures. By no means is this list
exhaustive.</span></div>
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<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: LucidaSans-Bold;">Caring. </span></b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">This involves employees
taking responsibility for their actions, caring about both the customer and the
good of the company. It creates high-quality customer service and a positive
atmosphere in which to work.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: LucidaSans-Bold;">Challenge. </span></b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">If the CEO of a company
states that employees should “think outside the box,” but then squashes ideas
because of their perceived chance of failure, a contradictory environment is
created. In this type of situation, a challenge to conventional thinking and performing
causes employees to fear losing their jobs; creative employees will leave and a
culture of yes-men will be created.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: LucidaSans-Bold;">Risk. </span></b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">A successful company will be
able to manage risk and even turn it into a strategic and profitable advantage.
It involves paying attention to reputation and earnings. Employees must
anticipate the consequences</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">of their decisions and
actions. This type of risk management can add significant shareholder value.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: LucidaSans-Bold;">Ethics. </span></b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">Often ethics can be the glue
that holds the culture of an organization together. An effective leader should
create a written ethical</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">code for the organization.
This code of ethics should not only be enforced but continuously reinforced.
The employee’s ethics should serve as a standard by which performance is
evaluated.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: LucidaSans-Bold;">Focus. </span></b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">There is a saying, “If you
don’t know where you are going, then any road will take you there.” A leader
has done his or her job well if the managers have a sense of continuity, if
they know where the company or organization is heading. If managers feel that
the direction of the organization is decided on by which way the wind is
blowing that day, goals will not be met. It is important for employees to know
where they are going and what they should be achieving, and it is the job of
the leader to define this for them. The leader should always know where he or
she is going at all times.</span></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">However, this does not mean
that a leader should not be willing to change. In fact, a leader should be an
agent for change, because stagnation does not often lead to success. It is
important that while being</span></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">accepting to change a leader
is able to align employees with goals.</span></div>
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<br /></div>
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<b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: LucidaSans-Bold;">Trust. </span></b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">Mutual trust is an important
hallmark of effective leadership. Management should trust the leader and the
leader should trust management. It is important to note that micromanaging can
kill the trusting culture. When employees come to trust one another, it creates
a</span></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">team environment, where
everyone is working for the common goals of the organization.</span></div>
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<b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: LucidaSans-Bold;">Merit. </span></b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">Organizations often meet
their goals by rewarding employee performance based on merit. Merit systems
create fairness and help to further foster a team environment.</span></div>
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<br /></div>
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<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.C.7.<span style="mso-tab-count: 1;"> </span>LEADERSHIP
TRENDS</span></b></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">In today’s competitive
environment, leaders are continually searching for new ideas and approaches to
improving their understanding of leadership. Here are thumbnail descriptions of
current leadership trends.</span></div>
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<b><i><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: LucidaSans-BoldItalic;">Coaching</span></i></b></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">A new trend in effective
leadership, coaching, has become extremely popular throughout different
organizations. This style of leadership involves guiding employees in their
decision-making process. When coaching, management provides employees with
ideas, feedback, and consultation, but decisions will ultimately be left in the
hands of the employees. Coaching prepares employees for the challenges they
will face. The lower an employee’s skill and experience level, the more
coaching the worker will require. The interactions that an employee has with
the manager are the best opportunities they have for enhancing their respective
skills. Coaching enables the employees to excel at their tasks. Instilling
confidence in employees is extremely important. If management conveys the
belief that employees will exceed expectations, it helps them do so.</span></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">A good coach will draw out
the strengths of each employee and focus on how those strengths can be directed
most effectively to achieve the organization’s purpose and objectives. A good
coach will also facilitate personal development and an improvement process
through which the employee will be able to play a more effective role in
achieving the organization’s purpose and objectives. An effective coach also
realizes that each employee is unique, with different strengths and weaknesses,
and that a coaching strategy must reflect this individualistic approach.</span></div>
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<b><i><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: LucidaSans-BoldItalic;">Employee Empowerment</span></i></b></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">As organizations and
companies become increasingly borderless, employee empowerment becomes ever
more important. This trend in leadership has allowed employees to participate
in the decision-making</span></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">processes. Employee
empowerment is also a method for building employee self-esteem and can also
improve customer satisfaction. It also ties them more closely to the company
goals and will serve to increase their pride in their work and loyalty to the
organization.</span></div>
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<br /></div>
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<b><i><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: LucidaSans-BoldItalic;">Global Leadership</span></i></b></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">As corporations become
increasingly international in scope, there is a growing demand for global
leaders. Although many of the qualities that make a successful domestic leader
will make a successful global leader, the differences lie in the abilities of
the leader to take on a global perspective. Global leaders are often
entrepreneurial; they will have the ambition to take their ideas and strategies
across borders. They will also have to develop cultural understanding; global
leaders must be sensitive to the cultures of those working under them, no
matter where they are based. Global leaders must also be adaptable; this is
part of accepting the cultural norms of different countries in which they are
operating. They must know when to adapt the operational structure of the
organization or adjust their leadership styles in order to relate to those
around them. However, as adaptable as they must be, the global leader should
not adapt his or her ethics or values to suit local tastes. Global leaders must
also serve as role models, fighting corruption, not giving in to it.</span></div>
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<br /></div>
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<b><i><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: LucidaSans-BoldItalic;">Equitable Treatment</span></i></b></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">An important trend in
leadership is the equitable treatment of employees.</span></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">This does not mean that each
employee will be treated the same; it means that every employee will be given
the amount of individual attention they require, and it will involve leadership
knowing his or her employees. A good leader will get to know employees well
enough to give them what they need in order to best perform. For some employees
that may mean more structure; for others it may mean more freedom. Some
employees may need to be monitored more carefully, while others may work better
independently. Leaders must know how to bring out the best in employees and how
to build solid relationships with them; the most effective way of doing this is
by getting to know them individually.</span></div>
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<br /></div>
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<b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: LucidaSans-Bold;">PURSUING A LEADERSHIP ROLE</span></b></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">When pursuing a leadership
role in an organization, it is important to gain insight into effective
leadership.</span></div>
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<br /></div>
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<b><i><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: LucidaSans-BoldItalic;">Firsthand Experience</span></i></b></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">Draw upon your firsthand
experience in leadership roles; think of the lessons you have learned from
leading clubs, teams, or other groups.</span></div>
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<br /></div>
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<b><i><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: LucidaSans-BoldItalic;">Leader Memoirs</span></i></b></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">It is also important to read
about other leaders. Most world leaders read books about leaders whom they
admire. The books provide important insights into what it takes to be a leader
and how to make decisions.</span></div>
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<br /></div>
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<b><i><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: LucidaSans-BoldItalic;">Find a Mentor</span></i></b></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">Learning from an accomplished
leader is a great way to improve your own leadership abilities; find someone in
your organization or community</span></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">whose leadership you admire
and ask this person to serve as your mentor; they will probably be flattered
and happy to help.</span></div>
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<br /></div>
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<b><i><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: LucidaSans-BoldItalic;">Research</span></i></b></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Berkeley-Medium;">It is important to research
management and leadership trends and to learn skills and techniques that are
relevant to the particular field in which you are working so that you can then
implement them.</span></div>
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<br /></div>
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<b><span style="color: #7030a0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">1.4.C.8.<span style="mso-tab-count: 1;"> </span>EMOTIONAL INTELLIGENCE FOR LEADERSHIP AND
TEAM RELATION</span></b></div>
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<br /></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">Leadership abilities vary
according to rater perspective and level of emotional intelligence. In general,
co-workers seem to appreciate managers’ abilities to control their impulses and
anger, to withstand adverse events and stressful situations, to be happy with
life, and to be a cooperative member of the group. These leaders are more
likely to be seen as participative, self-aware, composed, and balanced.</span></div>
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<br /></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">Higher levels of emotional
intelligence are associated with better performance in the following areas:</span></div>
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<span style="color: black; font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"></span><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Wingdings-Regular;"> </span><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">Participative
Management</span></div>
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<span style="color: black; font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"></span><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Wingdings-Regular;"> </span><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">Putting
People at Ease</span></div>
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<span style="color: black; font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"></span><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Wingdings-Regular;"> </span><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">Self-Awareness</span></div>
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<span style="color: black; font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"></span><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Wingdings-Regular;"> </span><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">Balance
Between Personal Life and Work</span></div>
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<span style="color: black; font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"></span><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Wingdings-Regular;"> </span><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">Straightforwardness
and Composure</span></div>
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<span style="color: black; font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"></span><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Wingdings-Regular;"> </span><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">Building
and Mending Relationships</span></div>
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<span style="color: black; font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"></span><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Wingdings-Regular;"> </span><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">Doing
Whatever it Takes</span></div>
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<span style="color: black; font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"></span><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Wingdings-Regular;"> </span><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">Decisiveness</span></div>
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<span style="color: black; font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"></span><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Wingdings-Regular;"> </span><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">Confronting
Problem Employees</span></div>
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<span style="color: black; font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"></span><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Wingdings-Regular;"> </span><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">Change
Management</span></div>
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<b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: "TimesNewRoman\,Bold";">Participative
Management </span></b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">reflects the importance of getting buy-in at the beginning of an
initiative. It is an extremely important relationship-building skill in today’s
management climate in which organizations value interdependency within and
between groups. Of all the skills and perspectives measures on Benchmarks,
participative management had the largest number of meaningful correlations with
measures of emotional intelligence. In other words, managers who are seen as
good at listening to others and gaining their input before</span></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">implementing change are likely
to be assessed as good at cooperating with others, able to find pleasure in
life, able to foster relationships, control impulses, and understand their own
emotions and the emotions of others. </span></div>
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<br /></div>
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<b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: "TimesNewRoman\,Bold";">Putting People at Ease </span></b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">gets at the heart of making
others relaxed and comfortable in your presence. From the perspective of direct
reports, putting people at ease was related to impulse control, which is
defined as the ability to resist or delay the impulse to act. This finding
suggests that being able to behaviorally put people at ease has to do with
controlling your own impulses with regard to anger or other emotions. Boss
ratings of putting people at ease are related to happiness, suggesting that
your disposition is related to how comfortable others are in your presence.</span></div>
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<br /></div>
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<b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: "TimesNewRoman\,Bold";">Self-Awareness </span></b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">describes those managers who
have an accurate understanding of their strengths and weaknesses. Ratings on
self-awareness were related to impulse control and stress tolerance. If you
find that you explode into anger easily, it is likely that others don’t see you
as very self-aware. In addition, it appears that others may draw conclusions
about your self-awareness from how you handle difficult and challenging
situations. If you get anxious, others may interpret this as a lack of
self-awareness.</span></div>
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<br /></div>
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<b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: "TimesNewRoman\,Bold";">Balance Between
Personal Life and Work</span></b></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">measures the degree to which
work and personal life activities are prioritized so that neither is neglected.
High ratings from bosses on these behaviors were associated with the emotional
intelligence measures of social responsibility, impulse control, and empathy.
Giving your bosses the impression that you are balanced is connected with your
feelings of being able to contribute to a group, controlling your impulses, and
understanding the emotions of others. High ratings from direct reports are also
associated with impulse control.</span></div>
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<br /></div>
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<b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: "TimesNewRoman\,Bold";">Straightforwardness and
Composure</span></b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">, which
refers to the skill of remaining calm in a crisis and recovering from mistakes,
is related to several emotional intelligence measures. Not surprisingly,
ratings from bosses, peers, and direct reports on this scale are related to
impulse control. Direct report ratings are also associated with stress tolerance,
optimism, and social responsibility. Boss ratings are related to happiness.
Thus it appears that being rated highly on straightforwardness and composure
has to do with controlling impulses during difficult times, being responsible
toward others, and having a satisfied disposition.</span></div>
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<br /></div>
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<b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: "TimesNewRoman\,Bold";">Building and Mending
Relationships </span></b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">is the ability to develop and maintain working relationships with
various internal and external parties. Ratings from bosses on this scale were
related to only one measure of emotional intelligence: impulse control. This is
not surprising because poor impulse control manifests itself as an inability to
control hostility and explosive behavior. Obviously, this tendency will not
translate into strong relationships with bosses.</span></div>
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<br /></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">Boss ratings on </span><b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: "TimesNewRoman\,Bold";">Doing Whatever It Takes</span></b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">, which has to do with
persevering in the face of obstacles as well as taking charge and standing
alone when necessary were related to two of the emotional intelligence scales:
independence and assertiveness. People who are high on independence tend to be
self-reliant and autonomous. Although they may ask for input from others, they
are not dependent on it. Assertiveness has to do with expressing feelings,
thoughts, and beliefs in a nondestructive manner. People high on this scale are
not shy about letting</span></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">others know what they want.
Direct report ratings are associated with independence and optimism. Optimism
has to do with looking at the brighter side of life. This constellation of
relationships suggests that doing whatever it takes requires emotional
intelligence in the sense of being able to go after what you want, being able
to persevere in getting what you want, and seeing that a bright future is
possible.</span></div>
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<br /></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">Direct report ratings of </span><b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: "TimesNewRoman\,Bold";">Decisiveness </span></b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">are related to assessments of
independence. Decisiveness has to do with a preference for quick and
approximate actions over slow and approximate ones. Independence has to do with
the ability to be self-directed and self-controlled in one’s thinking. It does
not seem at all surprising that people who rate themselves as independent
thinkers would be viewed by their direct reports as decisive.</span></div>
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<br /></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">Another interesting
relationship has to do with peer ratings of </span><b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: "TimesNewRoman\,Bold";">Confronting Problem Employees</span></b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">, the degree to which a manager
acts decisively and fairly when dealing with problem employees, and the
emotional intelligence</span></div>
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<span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">measure of assertiveness.
Assertive people are able to express their beliefs and feelings in a
nondestructive manner. These results suggest that being able to do this is
helpful when it comes to dealing with problematic performance situations.</span></div>
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<br /></div>
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<b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: "TimesNewRoman\,Bold";">Change Management </span></b><span style="color: black; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: TimesNewRoman;">is the final Benchmarks scale
to be connected with emotional intelligence. This skill has to do with the
effectiveness of the strategies used to facilitate change initiatives. Ratings
from direct reports are associated with measures of social responsibility. In
other words, the ability to be a cooperative member of one’s social group is
associated with perceptions of effectiveness in introducing change. Peer
ratings of change management are related to interpersonal relationship
abilities. Apparently, the ability to establish satisfying relationships has a
connection to how well peers judge your ability to institute change.</span></div>
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<br /></div>
</div>
Dr T P Sasikumarhttp://www.blogger.com/profile/15630087131073918901noreply@blogger.com0tag:blogger.com,1999:blog-3424225011192478157.post-64932285905557127942012-12-19T05:48:00.001-08:002012-12-19T05:49:54.924-08:00OU/SFC/BMS - SoftSkill & Corporate Communication Notes - 1.5<div dir="ltr" style="text-align: left;" trbidi="on">
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<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #00b0f0; font-family: "Verdana","sans-serif"; font-size: 20.0pt; line-height: 150%; mso-bidi-font-family: Calibri;">1.5.<span style="mso-tab-count: 1;"> </span>DECISION MAKING SKILLS</span></b></div>
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<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Decision making is the process of a course
of action from among alternatives. It is pervasive. Koontz said “decision
making is the core of planning”</span></div>
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<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%;">1.5.1.<span style="mso-tab-count: 1;"> </span>DECISION MAKING
PROCESS</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">7 Steps in Decision Making:
from Identification to Implementation</span></b></div>
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<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">1. <span style="mso-tab-count: 1;"> </span>Identify
a problem or opportunity</span></b><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"></span></b></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l51 level1 lfo62; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">The
first step is to recognize a problem or to see opportunities that may be
worthwhile.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l51 level1 lfo62; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Will
it really make a difference to our customers?</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l51 level1 lfo62; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">How
worthwhile will it be to solve this problem or realize this opportunity?</span></li>
</ul>
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<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">2. <span style="mso-tab-count: 1;"> </span>Gather
Information</span></b><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"></span></b></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l39 level1 lfo63; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">What
is relevant and what is not relevant to the decision?</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l39 level1 lfo63; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">What
do you need to know before you can make a decision, or that will help you
make the right one?</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l39 level1 lfo63; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Who
knows, who can help, who has the power and influence to make this happen
(or to stop it)?</span></li>
</ul>
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<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">3. <span style="mso-tab-count: 1;"> </span>Analyze
the situation</span></b><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"></span></b></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l16 level1 lfo64; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">What
alternative courses of action may be available to you?</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l16 level1 lfo64; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">What
different interpretations of the data may be possible?</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">4. <span style="mso-tab-count: 1;"> </span>Develop
options</span></b><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"></span></b></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l0 level1 lfo65; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Generate
several possible options.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l0 level1 lfo65; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Be
creative and positive.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l0 level1 lfo65; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Ask
“what if” questions.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l0 level1 lfo65; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">How
would you like your situation to be?</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">5. <span style="mso-tab-count: 1;"> </span>Evaluate
alternatives</span></b><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"></span></b></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l22 level1 lfo66; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">What
criteria should you use to evaluate?</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l22 level1 lfo66; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Evaluate
for feasibility, acceptability and desirability.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l22 level1 lfo66; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Which
alternative will best achieve your objectives?</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">6. <span style="mso-tab-count: 1;"> </span>Select
a preferred alternative</span></b><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"></span></b></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l60 level1 lfo67; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Explore
the provisional preferred alternative for future possible adverse
consequences.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l60 level1 lfo67; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">What
problems might it create?</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l60 level1 lfo67; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">What
are the risks of making this decision?</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">7.<span style="mso-tab-count: 1;"> </span>Act
on the decision</span></b><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"></span></b></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l9 level1 lfo68; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Put
a plan in place to implement the decision.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l9 level1 lfo68; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Have
you allocated resources to implement?</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l9 level1 lfo68; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Is
the decision accepted and supported by colleagues?</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l9 level1 lfo68; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Are
they committed to making the decision work?</span></li>
</ul>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<br /></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-fareast-font-family: Calibri;">1.5.2.<span style="mso-tab-count: 1;"> </span>TYPES OF DECISIONS</span></b></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Calibri;">Programmed Decisions</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Calibri;">: </span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Calibri;">Programmed decisions are routine and repetitive,
and the organization typically develops specific ways to handle them. A
programmed decision might involve determining how products will be arranged on
the shelves of a supermarket. For this kind of routine, repetitive problem,
standard arrangement decisions are typically made according to established
management guidelines.</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<br /></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Calibri;">Non Programmed Decisions</span>:</b></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Calibri;">Non programmed decisions are typically one shot
decisions that are usually less structured than programmed decision.</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<br /></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-fareast-font-family: Calibri;">1.5.3.<span style="mso-tab-count: 1;"> </span>DECISION MAKNG
CONDITIONS </span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Calibri;">While making
decisions, the managers may face three different conditions: <b style="mso-bidi-font-weight: normal;">CERTAINITY, RISK and UNCERTAINITY</b></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="color: #c00000; font-family: "Calibri","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">CERTIANITY:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Calibri;">
the ideal situation for making decisions is one of certainty, which is a
situation in which manager can make accurate decisions because the outcome of
every alternative is known.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="color: #c00000; font-family: "Calibri","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">RISK:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Calibri;"> a far
more common situation than decision making under certainty is one of risk,
conditions in which the decision maker is able to estimate the likelihood of
certain outcomes. Under risk, managers have historical data from past personal
experiences or secondary information that lets those assessing probabilities to
different alternatives.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="color: #c00000; font-family: "Calibri","sans-serif"; font-size: 18.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">UNCERTAINITY:</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Calibri;">
managers do face decision making situations of uncertainty, under these
conditions, the choice of alternative influenced by limited amount of available
information and the psychological orientation of decision maker, an optimistic
manager will follow a maximax choice (maximizing the maximum possible payoff),
a pessimist will follow maximini choice (maximizing the minimum possible
payoff), and a manager who desires to minimize his maximum “regret” will opt
for a minimax choice.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%;">1.5.4.<span style="mso-tab-count: 1;"> </span>PREFERENCES /
OPTIONS</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">What
makes us different? One way of classifying people that appears in many systems
of personality profiling is to determine a person's preferences in terms of how
they perceive and respond to the world.</span></div>
<h1 style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<a href="http://www.blogger.com/blogger.g?blogID=3424225011192478157" name="Discussions"></a><a href="http://www.blogger.com/blogger.g?blogID=3424225011192478157" name="Typing"></a><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;"> </span></h1>
<h1 style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Subjective
vs. objectivity preferences</span></h1>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Think
of a time when you were having fun. As you think about it, are you seeing the
experience through your own eyes (subjective view), or can you see your body as
if you are outside of it (objective view)?</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">The
population is fairly evenly split between those who naturally take an objective
view and those who take a subjective view. </span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<br /></div>
<h2 style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<a href="http://www.blogger.com/blogger.g?blogID=3424225011192478157" name="Subjective"></a><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Subjective perception</span></h2>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Those
with a naturally subjective view tend to be more emotional, as they think and
remember their life very experientially. They also tend to live 'in the
railroad tracks', meeting the future head-on, feeling 'done to' rather than
being in control. Their experiential view will make them more empathetic and
intuitive. </span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Given
the right encouragement, they also tend to be more easily empathetic with other
people, as they are more accustomed to experiencing the agonies and the
ecstasies of the subjective life.</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<br /></div>
<h2 style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<a href="http://www.blogger.com/blogger.g?blogID=3424225011192478157" name="Objective"></a><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">Objective perception</span></h2>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">People
who see life more objectively prefer to stand back. This does not mean they are
disinterested, only that they find the objective viewpoint a preferable place
to be. Perhaps they find the subjective stance too painful or perhaps they find
it too biased and untruthful of the whole picture. Whatever their reasons, they
prefer to see things from a more disconnected, rational, unemotional viewpoint.</span></div>
<div style="line-height: 150%; margin-bottom: .0001pt; margin: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%;">People
with objective viewpoint are sometimes easier to persuade, as they can see
things from your viewpoint too. However, they are more rational in their
approach and may be good negotiators themselves. Negotiating on objective terms
is, after all, playing on their natural territory.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%;">1.5.5.<span style="mso-tab-count: 1;"> </span>THINKING VS.
FEELING</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Thinking
and Feeling are one of the preferences used. The naming is unfortunately a bit
archaic as thinking is more than thought, and feeling is not about being
over-emotional or fluffy. They are about how we decide: through logic or
through considering people.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<a href="http://www.blogger.com/blogger.g?blogID=3424225011192478157" name="Thinking"></a><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Thinking</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Thinkers
decide based primarily on logic, and when they do so, they consider a decision
to be made. They tend to see the world in black and white and dislike
fuzziness. Perhaps because people are so variable, they focus on tangible
things, seeking truth and use of clear rules. At work, they are task-oriented,
seek to create clear value. Interacting with them tends to brief and
business-like. They may be seen as cold and heartless by Feelers.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<a href="http://www.blogger.com/blogger.g?blogID=3424225011192478157" name="Feeling"></a><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Feeling</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Feelers
decide based primarily through social considerations, listening to their heart
and considering the feelings of others. They see life as a human existence and
material things as being subservient to this. They value harmony and use tact
in their interactions with others. At work, they are sociable and
people-oriented and make many decisions based on values (more than value). They
may be seen as unreliable and emotional by Thinkers. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">With
thinkers:</span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l27 level1 lfo51; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Be brief and concise.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l27 level1 lfo51; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Be logical; don’t ramble with
no apparent purpose.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l27 level1 lfo51; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Be intellectually critical and
objective.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l27 level1 lfo51; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Be calm and reasonable.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l27 level1 lfo51; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Don’t assume that feelings are
unimportant; they may have a different value.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l27 level1 lfo51; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Present feelings and emotions
as additional facts to be weighed in a decision. </span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">With
feelers:</span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l21 level1 lfo52; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Introduce yourself and get to
know the person; full acceptance may take a considerable amount of time.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l21 level1 lfo52; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Be personable and friendly.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l21 level1 lfo52; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Demonstrate empathy by showing
areas of agreement first.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l21 level1 lfo52; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Show how the idea will affect
people and what people’s reaction would be.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l21 level1 lfo52; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Be aware that how you
communicate is as important as what you’re communicating.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l21 level1 lfo52; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Let them talk about personal
impact; accept decisions that may not be based on facts.</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%;">1.5.6.<span style="mso-tab-count: 1;"> </span>EMOTION AND
DECISION</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">We
make many decisions, and sometimes we are more or less logical about them. And
it is arguable that all decision are, ultimately emotional.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<a href="http://www.blogger.com/blogger.g?blogID=3424225011192478157" name="logical"></a><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Logical vs. emotional
decision-making</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Decision-making
is a cognitive process where the outcome is a choice between alternatives. We
often have different preferences as to our preferred, approach, varying between
thinking and feeling.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Logical decision-making</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">When
we use logic to make decisions, we seek to exclude emotions, using only
rational methods, and perhaps even mathematical tools. The foundation of such
decisions is the principle of <a href="http://www.changingminds.org/explanations/research/philosophies/utilitarianism.htm"><span style="color: windowtext; text-decoration: none; text-underline: none;">utility</span></a>,
whereby the value of each option is assessed by assigning criteria (often
weighted).</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Emotional decision-making</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">There
is a whole range of decision-making that uses emotion, depending on the degree
of logic that is included in the process. A totally emotional decision is
typically very fast. This is because it takes time (at least 0.1 seconds) for
the rational cortex to get going. This is the reactive (and largely
subconscious) decision-making that you encounter in heated arguments or when
faced with immediate danger. Common emotional decisions may use some logic, but
the main driving force is emotion, which either overrides logic or uses a
pseudo-logic to support emotional choices (this is extremely common). Another
common use of emotion in decision is to start with logic and then use emotion
in the final choice.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%;">1.5.7.<span style="mso-tab-count: 1;"> </span>THE POINT OF
DECISION</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Always emotional decision?</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">So
at the point of decision, emotions are very important for choosing. In fact
even with what we believe are logical decisions, the very point of choice is
arguably always based on emotion. We talk about decisions that feel or seem
right. When logical decisions are wrong, we will often feel that this is so.
Emotions are perhaps signals from the subconscious that tell us a lot about
what we really choose.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 3; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Subconscious in charge?</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">An
even stranger factor is research where the subject's brain was wired up to
recorders and the subject was asked to simply press a red button at any time.
The notion You might notice that STJs are 24% of the population. This
'Left-side bias' is unsurprising, as our schools are workplaces tend very much
to encourage logic and structure. This makes life particularly difficult for
the NFPs of the world, but like left-handed tennis players, those that can
handle the other side tend to excel. If you want someone else to make a
decision, first find how emotional or logical they prefer to be in that
process, and follow their their normal preferences.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%;">1.5.8.<span style="mso-tab-count: 1;"> </span>DECISION MAKING
STYLES</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Why
are decision making styles important?</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> In the process of making an important decision, using the
wrong style can lead to disaster. Imagine a commander using a consensus
decision style while in the middle of a battle where every second could cost
lives. Alternatively, using an autocratic style for a highly complex strategic
decision could cut off the decision maker from the valuable input of functional
experts. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">What's the hurry?</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">A
critical balance must be maintained between how long it takes to make a
decision and the time it takes to gather and analyze the information necessary
to make a sound decision. Sounds like another decision... You bet. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">What about rational vs. emotional decision making?</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Each
has a part to play. After all, humans are emotional beings. The key is to find
the right balance between the emotional and rational components for a decision.
We have found that the higher the value of a decision, the more important it is
to move toward a rational decision style. No one likes the negative emotions
brought on by buyer's remorse, a clear signal that more analysis should have
been used in making the decision. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">So what does this mean for you?</span></b></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l56 level1 lfo55; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Recognize that your decision
style influences the effectiveness of your decisions.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l56 level1 lfo55; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Before you make a decision
think about the style that would be best for the decision you need to make.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l56 level1 lfo55; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Build your decision making
skills so that you are better equipped to make the decisions you need to
make.</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">To learn more about common styles follow these links.</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Collaborative Decision
Making</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">A
collaborative decision making style will generally increase the effectiveness
of your decisions. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Emotional Decision
Making</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Emotional
decision making is part of who we are and, when appropriately incorporated,
this style can enhance the decision making process. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Intuitive Decision
Making</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">When
does it make sense to use an intuitive decision making style? </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #c00000; font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Rational Decision
Making</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">An
overview of the characteristics, limitations, and benefits of rational decision
making. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%;">1.5.9.<span style="mso-tab-count: 1;"> </span>COLLABORATIVE
DECISION MAKING</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">More
often than not, collaborative decision making leads to better decisions</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">It's
all about control. Choosing a collaborative decision making style is about
making a choice of what level of control <b>you</b> want, or need, in the decision
making process.<u><span style="color: blue;"> </span></u></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Let's not confuse style with personality</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">We
talk about choosing to have a collaborative style because we consider a
decision making style as something you can choose when trying to make a better
decision. Style criteria considers personality, but is not defined by it. In
this case, we are not identifying how collaborative someone is (personality),
instead, we want to identify how much collaboration to choose when picking the
style for making a specific decision. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">For
collaborative decision making the choice that you must make is the level of
collaboration to use for the decision you want to make. This applies to
personal and business decisions alike. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%;">1.5.10.<span style="mso-tab-count: 2;"> </span>EMOTIONAL
DECISION MAKING </span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Research
in the last few decades has started to look at emotional decision making with a
new perspective. Instead of having only a rational vs. emotional perspective,
work has taken a more complete view, recognizing positives as well as negative
effects of emotions in the context of making decisions. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Prior
decision making work in rational decision making focused on models that reduce
or eliminate emotional bias. Advancements in technology, particularly in
studying how our brains work, have made it possible to expand our understanding
of how emotions influence our judgment and choice selection. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Are there positive effects of emotions in decision making?</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">It
turns out that the current environment of information overload will likely lead
to a greater amount of emotional decision making. Human brain research has
suggested that, as our minds have more to process, the likelihood to decide
emotionally increases. It makes sense that less time for reflection will lead
to more decisions that seem irrational. The good news for emotions is that they
function to reduce and bound our reasoning which then creates the opportunity
to reason more fully. If we can identify which decisions can be addressed
emotionally, we generate the opportunity to make more complex decisions
rationally. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Emotion's
other positives can include better decision efficiency, better employee
engagement in the workplace, and enhanced creativity. Becoming aware of
emotions has the benefit of correcting many emotional biases. Finding ways to
minimize decision making driven by emotional bias while making better use of
emotional intelligence can help use emotion to increase effectiveness in the
workplace. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Emotions may be essential to decision making</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Dr.
Antonio Damasio, a neurologist known for his work on the relationship between
emotions and decision making, suggests that emotions may be fundamental to
dealing with equal options and decisions that do not have a clear rational
basis for choosing. In his 1994 book, <b><i>Descartes' Error: Emotion, Reason,
and the Human Brain</i></b>, Damasio shows how patients with prefrontal
cortical damage cannot create the emotions necessary for effective decision-making.
In one example, his story of Elliot describes how, without emotion, he could
not make simple choices, such as which color socks to wear. This suggests that
at the point of selection, emotions may be key for choosing. Even when we
believe they are rational decisions, the actual choice may in reality be based
on emotion. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Studies
of people with ventromedial injuries, the area of the brain active in emotions,
revealed a distinct difference in response to questions that present a moral
dilemma of saving many people at the expense of one innocent. This suggests an
ongoing tension between the rational cost-benefit calculations and the
instinctive emotional decision making parts of our mind, particularly for moral
judgments. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Are there emotional decision making advantages?</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Recent
research has revealed a number of positive elements of emotions in decision
making. </span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l34 level1 lfo53; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">A totally emotional decision is
very fast in comparison to a rational decision. This is reactive (and
largely subconscious) and can be useful when faced with immediate danger,
or in decisions of minimal significance.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l34 level1 lfo53; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Some studies suggest an
emotional insistence to respect the life of another human being. </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l34 level1 lfo53; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Emotions may provide a way for
coding and compacting experience, enabling fast response selection. This
may point to why expert's "gut" level decisions have high
accuracy rates.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l34 level1 lfo53; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Emotions are possible signals
from the subconscious that provide information about what we really
choose.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l34 level1 lfo53; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Decisions that start with logic
may need emotions to enable the final selection, particularly when
confronted with near equal options.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l34 level1 lfo53; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Individuals care about the
emotional features of decision options.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l34 level1 lfo53; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Emotions often drive us in
directions conflicting with self-interest.</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Emotional
decision making can also come with a number of negatives. </span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l25 level1 lfo54; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">We make quick decisions without
knowing why, and then create rational reasons to justify a poor emotional
decision.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l25 level1 lfo54; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Intensity of emotions can
override rational decision making in cases where it is clearly needed.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l25 level1 lfo54; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Immediate and unrelated emotions
can create mistakes by distorting and creating bias in judgments. In some
cases this can lead to unexpected and reckless action.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l25 level1 lfo54; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Projected emotions can lead to
errors because people are subject to systemic inaccuracy about how they
will feel in the future.</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Decision making solutions must address emotional and
rational elements of our being</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">If
your mind is distracted with an overload of information, too many priorities
and no time to debate, the likelihood that the emotional brain will overrule
the rational one increases. Valuable decisions deserve analysis. Competition
and risk is more complex, so the demands on decision making solutions have
increased. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Recent
research in the area of emotional decision making has begun to expose the
value, benefits and difficulties that emotions present to the decision making
process. Interdependence of emotional and rational processes is powerfully
presented in recent neurobiological studies which establish that emotion is
essential in rational decision making. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">How to proceed in light of this new knowledge</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Decision
making solutions must work to increase the positive benefits of both rational
and emotional thought processes while providing approaches to minimize and
learn from mistakes. The flexible decision making model used by Decision
Innovation enables improvements in decision making as we learn more about how
our mind works. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%;">1.5.11.<span style="mso-tab-count: 2;"> </span>INTUITION
BASED DECISION MAKING</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">When is intuitive decision making beneficial?</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Recent
research into the workings of our brain has stirred the debate with respect to
intuitive decision making versus rational decision making. How much we should
rely on intuition when making difficult decisions? In his book, <i>The Power of
Intuition</i>, Gary Klein suggests that 90 percent of critical decisions are
made using our intuition. Even if only partially true, this would suggest that
any approach to improved decision making should address this decision making
style. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">What do we mean when we talk about intuition?</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">When
talking about intuition we are describing something that is known, perceived,
understood or believed by instinct, feelings or nature without actual evidence,
rather than by use of conscious thought, reason, or rational processes. This
does not imply that intuitive decision making is irrational. Instead, we mean
that the explanation for a choice is not directly available through conscious
or logical thought. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"><img alt="icon" border="0" height="1" src="file:///C:\Users\user\AppData\Local\Temp\msohtmlclip1\01\clip_image006.gif" width="1" /></span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Brain
research points to parts of the brain that work simultaneously with our
conscious thought processes, acting as parallel intelligent systems. These
systems will create responses (usually emotional) that compete with each other
in determining a person's response. When guided by experience with a previous
pattern, these responses could be considered the result of intuition. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Problems with intuition and decision making</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Intuition
plays a significant role in the choices we make. Unfortunately, working alone,
intuition can be the source of significant errors in the course of making a
decision. Here are some of the problems with intuition that can be avoided with
a structured decision making process. </span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l17 level1 lfo56; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Flawed information - Intuition
decision making will respond quickly to inaccurate, insufficient,
unreliable, or incomplete information based on patterns from previous
experiences.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l17 level1 lfo56; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Short term emotional bias -
Cognitive research has shown that even experts' decisions are influenced
by unrelated emotions during the time of making a decision.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l17 level1 lfo56; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Insufficient consideration of
alternatives - Intuition generally relies on pattern recognition and will
point to solutions that have worked well with the current perceived
pattern. This will limit considered options even though you may be dealing
with a new decision situation that might require a novel or unique
solution.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l17 level1 lfo56; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Prejudices - Emotions help form
our intuition and can allow flawed experiences to overrule sound facts and
evidence.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l17 level1 lfo56; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Lack of openness - Every person
has a different experience base that provides the platform for their
intuitions. Given that one's intuition is not easily explained, it is
difficult to use intuition in a group context.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l17 level1 lfo56; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Inappropriate application -
People that have good experience, <a href="http://www.decision-making-solutions.com/glossary_e.html#Expertise" target="_blank" title="See our definition for expertise"><span style="color: windowtext; text-decoration: none; text-underline: none;">expertise</span></a>,
and intuition in one area can become overconfident and apply their
intuition in an unfamiliar or unrelated area. This also includes using
"Rules of Thumb" that may not match the needs of the current
decision context.</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Can intuitive decision making be learned and improved?</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Experts
at MIT (Matzler, Ballom, & Mooradlan, 2007) and the Marine Corps (Krulak,
1999) believe so, and so do we. Cognitive models are continuing to be developed
and evolved that help us understand intuition and decision making. The
Recognition Primed Decision Model, developed by Gary Klein and others, suggests
that recognition of patterns or cues is an important element of intuitive
decision making, along with an ability to perform a rapid mental simulation of
how an option would perform against other previously successful outcomes. This
model, and others, point to the following approaches for improved intuitive
decision making: </span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l23 level1 lfo57; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Use a structured process when
time allows - This will provide a framework for capturing and learning
from previous decisions. It will also guard from errors that can occur
when using intuition. Our 4-step Decision Innovation process strongly
leverages this approach. </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l23 level1 lfo57; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Listen better - Improved
listening will ensure getting more of the situational information. The
better formed the pattern, the more likely that intuition will provide a
solution well matched to the problem.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l23 level1 lfo57; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Reflect on a decision before
implementing - Look for areas where emotions might be distorting your
perception of the current situation.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l23 level1 lfo57; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Examine beliefs - Are they
based on reliable facts and evidence?</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l23 level1 lfo57; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Consult others - Get feedback
and validate that your decision seems reasonable. Also, pay attention to
disconfirming assessments.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l23 level1 lfo57; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Communicate - The reasoning
behind your intuition can sometimes be made explicit through discussion
with others. Failure to do this in a business decision may undermine its
implementation.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l23 level1 lfo57; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Increase experiences - Try new
things. Patterns develop from experiences. More experiences will create
and shape successful patterns. This leads to better intuition.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l23 level1 lfo57; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Learn through repetition in
different environments - Repetition in different emotional environments
will help improve the consistency of intuitive decision making.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l23 level1 lfo57; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Learn to recognize and
interpret your emotions - Emotions provide signals of previous patterns
and experiences. Learning what they indicate and their reliability
improves your ability to know when to count on your intuition.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l23 level1 lfo57; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Create the right learning
environment - Better intuitive decision making comes from making more
decisions. An environment that can provide tolerance and/or low risk for
mistakes, and that examines decisions without attacking the pride and
dignity of the person making them, will lead to better intuitive choices.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l23 level1 lfo57; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Use decision making games -
Games simulate life and provide a low risk environment to develop the
patterns that can improve intuition.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l23 level1 lfo57; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Situational assessment and case
studies - Used in business and the military (e.g., After action reviews),
studying previous outcomes with a focus on the decision making processes
will help build patterns for intuition.</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">When does it make sense to use an intuitive decision making
style?</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Starting
with the easy case, it certainly is reasonable to use intuitive decision making
for trivial or low value decisions. Decision failure will have little consequence,
and intuition will provide for a quick selection. These decisions are simple,
unimportant, and in many cases may result in habit. Choosing the same kind of
coffee everyday because you are happy with how it tastes is a good example. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Decisions
that involve emotions are often subject to a fair amount of intuition and will
often play a major role in personal relationships. However, emotions can
change, and when relationships run into difficulty, do not be surprised if your
intuition is no longer generating the outcomes you expect. At these times,
relationships take work because intuitive decision making has to become more
open, explicit and rational. People find that they may need to make choices
that are not supported by their emotions. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Finally,
when speed is critical to a successful outcome, expect to have to rely more
heavily on intuitive decision making. Examples include choices made in battle
or by first responders arriving at a crisis scene. In both cases, participants
undergo extensive training that helps build the experience patterns that will
improve intuition and decision making. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 1; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="color: #0070c0; font-family: "Verdana","sans-serif"; font-size: 18.0pt; line-height: 150%;">1.5.12.<span style="mso-tab-count: 2;"> </span>RATIONAL
DECISION MAKING</span></b><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;"> - The benchmark for making effective decisions</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Rational
decision making brings a structured or reasonable thought process to the act of
deciding. The choice to decide rationally makes it possible to support the
decision maker by making the knowledge involved with the choice open and
specific. This can be very important when making high value decisions that can
benefit from the help of tools, processes, or the knowledge of experts. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Characteristics of rational decision making</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Choosing
rationally is often characterized by the following: </span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l47 level1 lfo58; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Decision making will follow a
process or orderly path from problem to solution.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l47 level1 lfo58; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">There is a single best or
optimal outcome. Rational decisions seek to optimize or maximize utility. </span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l47 level1 lfo58; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">The chosen solution will be in
agreement with the preferences and beliefs of the decision maker.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l47 level1 lfo58; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">The rational choice will
satisfy conditions of logical consistency and deductive completeness.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l47 level1 lfo58; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Decision making will be
objective, unbiased and based on facts.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l47 level1 lfo58; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Information is gathered for
analysis during the decision making process.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l47 level1 lfo58; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Future consequences are
considered for each decision alternative.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l47 level1 lfo58; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Structured questions are used
to promote a broad and deep analysis of the situation or problem requiring
a solution.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l47 level1 lfo58; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Risk and uncertainty are
addressed with mathematically sound approaches.</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">In
the ideal case, all rational decision makers would come to the same conclusion
when presented with the same set of sufficient information for the decision
being made. This would suggest that collaborative decision making will often
employ a rational decision making process. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Problems and limitations with choosing rationally</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Most
of the issues and limitations associated with rational choice result from
falling short of the ideal proscribed in the full rational decision making
model. Here are three areas that generate much of the concern. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l66 level1 lfo59; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Limits of human capabilities</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> - The limits on our human ability
to gather, process, and understand all the information needed to optimize a
decision outcome make it impractical to meet the ideal except in very
constrained or simple situations. We have limits in our ability to formulate as
well as solve very complex problems. Our desire to optimize is also limited,
and we will usually "<a href="http://www.decision-making-solutions.com/glossary_s.html#Satisficing" target="_new" title="See our definition for satisficing"><span style="color: windowtext; text-decoration: none; text-underline: none;">saticfice</span></a>",
or be content with acceptable solutions when confronted with obstacles.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l66 level1 lfo59; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Limits on information and knowledge</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> - The model assumes we should or
can gather sufficient information in terms of quantity, quality, accuracy, and
integrity. It also assumes that we have access to the required knowledge of the
cause and effect relationships that are important to the evaluation of
alternative solutions, particularly with respect to projecting future
consequences.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-list: l66 level1 lfo59; tab-stops: list .5in; text-align: justify; text-indent: -.25in;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Limits in time</span></b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";"> - Search for the optimum solution
will generate a delay that could negatively impact the benefits of the chosen
alternative. In essence, if the decision alternatives are not properly
discounted for changes due to decision timing, the chosen alternative may not
be optimum.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">More on decision making models</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">As
with any ideal, additional models have been developed to address the problems
with realizing the full rational model. The Bounded Rationality model
acknowledges our cognitive and environmental limits and suggests that we act
rationally within these constraints. Many decision making theories are a result
of looking at the consequences of bounded rationality. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Rational
ignorance takes a similar approach to looking at the cost of gathering
information. In this model, it is suggested that if the cost to acquire
information exceeds the benefits that can be derived from the information, it
is rational to remain ignorant. This aligns with our concept of using decision
value to limit the decision effort, ensuring an appropriate return from using a
rational decision making process (See planning decision making). </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">The benefits of rational choice</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Within
the limitations described above, choosing rationally can provide a number of
benefits that include: </span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l48 level1 lfo60; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Addressing complex decisions by
breaking them down</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l48 level1 lfo60; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Characterizing decision
problems and goals to ensure addressing all needs and desires</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l48 level1 lfo60; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Being aided by structured
techniques, mathematics, and computers</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l48 level1 lfo60; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">Ongoing improvement when
codified in a process, procedure, or program</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l48 level1 lfo60; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">A long list of decision making
techniques and tools with proven usefulness</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l48 level1 lfo60; tab-stops: list .5in; text-align: justify;"><span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">A growing capability to analyze
and access the information that can improve guidance based on the facts</span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "Times New Roman";">While
unable to meet the requirements of the full rational decision making model,
this ideal serves as a valuable approximation that supports predictions and decision
making with increasingly broad application. Rational approaches continue to
provide the standard for effective decision making when considered in light of
current limitations. Coping with complexity and information overload will place
greater demand on enhancing capabilities that support rational choice. </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; text-align: justify;">
<b><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Impact of
emotions on decisions</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Much research has been conducted on the various impacts
of emotion on decision-making. Studies indicate the complexity and breadth of
those impacts. Listed below are some examples of their results.</span></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l8 level1 lfo61; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Decision-makers
who were made to consider safety concerns that induced negative emotions
when deciding which car to purchase, were more likely to “choose not to
choose,” or to stick with the status quo.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l8 level1 lfo61; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Study
participants who experienced “frustrated anger” were more likely to choose
a high risk, high reward option in a lottery – a choice the authors
categorize as “self-defeating."</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l8 level1 lfo61; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">"Fearful
people made pessimistic judgements of future events whereas angry people
made optimistic judgements."</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l8 level1 lfo61; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Study
participants who had been induced to feel sad were likely to set a lower
selling price for an item they were asked to sell; the researchers suggest
that selling the item would bring about a change in the participants’
circumstances and thus perhaps a positive change in mood.</span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-list: l8 level1 lfo61; tab-stops: list .5in; text-align: justify;"><span lang="EN" style="font-family: "Verdana","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Participants
with “normal emotion processing” were engaged in a card-drawing task. When
drawing from “dangerous decks" and consequently experiencing losses
and the associated negative emotions, they subsequently made safer and
more lucrative choices. Participants with brain damage that had left them
unable to experience such emotional responses, did not change their
behavior in this way.</span></li>
</ul>
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Dr T P Sasikumarhttp://www.blogger.com/profile/15630087131073918901noreply@blogger.com0tag:blogger.com,1999:blog-3424225011192478157.post-39110014323002256752012-09-19T10:46:00.003-07:002012-09-27T10:09:49.393-07:00120917-18 - Kannur University - MBA Induction Training<div dir="ltr" style="text-align: left;" trbidi="on">
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120927--------------</h2>
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</h2>
<div class="UFICommentContent" id=".reactRoot[136].[1][2][1]{comment368527113226182_2447290}..[1]..[1]..[0]">
<a class="UFICommentActorName" data-ft="{"tn":";"}" data-hovercard="/ajax/hovercard/hovercard.php?id=100002066883805" href="https://www.facebook.com/simi.kc" id=".reactRoot[136].[1][2][1]{comment368527113226182_2447290}..[1]..[1]..[0].[0]">Simi Kc</a><span id=".reactRoot[136].[1][2][1]{comment368527113226182_2447290}..[1]..[1]..[0].[1]"> </span></div>
<div class="UFICommentContent" id=".reactRoot[136].[1][2][1]{comment368527113226182_2447290}..[1]..[1]..[0]">
<span id=".reactRoot[136].[1][2][1]{comment368527113226182_2447290}..[1]..[1]..[0].[1]"></span><span data-ft="{"tn":"K"}" id=".reactRoot[136].[1][2][1]{comment368527113226182_2447290}..[1]..[1]..[0].[2]"><span class="UFICommentBody" id=".reactRoot[136].[1][2][1]{comment368527113226182_2447290}..[1]..[1]..[0].[2]."><span id=".reactRoot[136].[1][2][1]{comment368527113226182_2447290}..[1]..[1]..[0].[2]..[0]">thank u sir,,,,, </span></span></span></div>
<div class="UFICommentContent" id=".reactRoot[136].[1][2][1]{comment368527113226182_2447290}..[1]..[1]..[0]">
<span data-ft="{"tn":"K"}" id=".reactRoot[136].[1][2][1]{comment368527113226182_2447290}..[1]..[1]..[0].[2]"><span class="UFICommentBody" id=".reactRoot[136].[1][2][1]{comment368527113226182_2447290}..[1]..[1]..[0].[2]."><span id=".reactRoot[136].[1][2][1]{comment368527113226182_2447290}..[1]..[1]..[0].[2]..[0]">enjoyed ur sessions ,,,,</span></span></span></div>
<div class="UFICommentContent" id=".reactRoot[136].[1][2][1]{comment368527113226182_2447290}..[1]..[1]..[0]">
<span data-ft="{"tn":"K"}" id=".reactRoot[136].[1][2][1]{comment368527113226182_2447290}..[1]..[1]..[0].[2]"><span class="UFICommentBody" id=".reactRoot[136].[1][2][1]{comment368527113226182_2447290}..[1]..[1]..[0].[2]."><span id=".reactRoot[136].[1][2][1]{comment368527113226182_2447290}..[1]..[1]..[0].[2]..[0]">got a great chance 2 attend a class of such great eminent personality :)</span></span></span></div>
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120923 -------</h2>
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<a class="profileLink" data-hover="tooltip" href="https://www.facebook.com/nikhil.vasudevan.7" id="js_16"><img class="profilePhoto" src="https://fbcdn-profile-a.akamaihd.net/hprofile-ak-prn1/161578_100001656647788_1952628_q.jpg" /></a><br />
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Had
a great session today at Kannur university . i will keep it in mind
wherever i go.... I maynot be pearl of yours but you are one for me</div>
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Today</div>
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good evening sir</div>
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The classes are starting tomorrow... will keep your points in mind</div>
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120921------------- </h2>
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<a class="_29h _303" data-hovercard="/ajax/hovercard/hovercard.php?id=100002617359709" href="https://www.facebook.com/sanayasminc" id="js_1" tabindex="0"><img alt="SaNa YaZmin" class="_s0 _rw img" src="https://fbcdn-profile-a.akamaihd.net/hprofile-ak-snc6/260715_100002617359709_21155427_q.jpg" /></a></h2>
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<abbr class="timestamp timestamp livetimestamp" data-utime="1348211718" title="Friday, September 21, 2012 at 12:45pm"><br /></abbr></div>
<b><a data-hovercard="/ajax/hovercard/hovercard.php?id=100002617359709" href="https://www.facebook.com/sanayasminc" id="js_0">SaNa YaZmin</a></b></div>
sir am an mba student from kannur university<br />
realy had great days with you sir <br />
i had ever attended a class like this<br />
now i had changed alot...nw i can face an audience<br />
thanq sir thank you soo much<br />
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Dr T P Sasikumarhttp://www.blogger.com/profile/15630087131073918901noreply@blogger.com0tag:blogger.com,1999:blog-3424225011192478157.post-32534963569661520262012-07-27T05:49:00.001-07:002012-07-27T06:18:55.300-07:00120727 - IBS (International Business School) - Hyderabad<div dir="ltr" style="text-align: left;" trbidi="on">
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<span class="messageBody" data-ft="{"type":3}"><span style="font-size: large;">Lecture <br /> on 27th (Friday) July 2012 <br /> 'Understanding Personality-implications at work-place'<br /> at IBA / Dontanapalli, Shankarpally Road<br /> Hyderabad - 501504 (AP)</span></span></h6>
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</div>Dr T P Sasikumarhttp://www.blogger.com/profile/15630087131073918901noreply@blogger.com4tag:blogger.com,1999:blog-3424225011192478157.post-48470525473103240382012-01-07T05:46:00.001-08:002012-01-07T05:48:11.968-08:00BA and BI - 120106 - IPE<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjEFYfPOXmQHie649ETM7DZIC5SNCUeLL70A1b8XYGkmpO2iMsqpHeyMafLpG2a0xV5uBkAsI29icj744kRPEyAuLG-x_hP7K-IhwqDdqknvVJDC9acKBLgKSxLm7x_aenpv6oNcNu8yWKb/s1600/Slide1.JPG" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 400px; height: 300px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjEFYfPOXmQHie649ETM7DZIC5SNCUeLL70A1b8XYGkmpO2iMsqpHeyMafLpG2a0xV5uBkAsI29icj744kRPEyAuLG-x_hP7K-IhwqDdqknvVJDC9acKBLgKSxLm7x_aenpv6oNcNu8yWKb/s400/Slide1.JPG" border="0" alt="" id="BLOGGER_PHOTO_ID_5694886431090568802" /></a><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEii1pRdwwkH5QooHQQCIPI-_eTtJz99t9x6HRBRBRAQ2U5yGAkNtI9MVPrtFwP83wSaJOLmS-PQytwa9XQZrX5qobLf5DXcf-ELbTA0GYHlNZZrgmaVDKpSbU2wXn-Yx6YNp2mi6DeekTV2/s1600/Slide2.JPG" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img style="display:block; 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margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 400px; height: 300px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhNJV2RugWfseair_bNvCpC1zXD7E4GW_Y0VjzvbaKDdRvHjIP2Z70TaxYT1hhOVrd10u2z6kg9T9RZfUOHP_SBHVgfaG5KFDhZyt9DOo5EwwvIUTwaZNFvxnS2o9oZfIk4HUVBXdYeAVDZ/s400/Slide6.JPG" border="0" alt="" id="BLOGGER_PHOTO_ID_5694886408514374642" /></a>Dr T P Sasikumarhttp://www.blogger.com/profile/15630087131073918901noreply@blogger.com0tag:blogger.com,1999:blog-3424225011192478157.post-36263533346387466432011-12-21T03:54:00.001-08:002011-12-24T07:20:58.742-08:00SDP - at IPE - 2011 December 12-24<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjbJEC5sqtmyVZo2yAmiKC3s6gWg_QTUp2cLea6UTkKmiuQ14VrxRkXPs4_E0J22BrTE-W7teF9Rh8FbLqY8ViVYO7JKAO7VfrEtw2OGvkKZV_zBjG7llCenSXfpC-AnGALy0CgsCs-WcpW/s1600/Slide3.JPG" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; 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margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 400px; height: 300px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgmCC02DWj512IH_QCdELlgkXRMciiOVC0jeLOieLZwSzrRKvj9xI9jOat06ghLX2J65qEVv_3hFAKJ8Y7FmJCwIMolwIvXbYWE7cv3fOHUyFOVUi7nbwCEui-Aw-qvP5hzRYuIFs27_XQh/s400/Slide6.JPG" border="0" alt="" id="BLOGGER_PHOTO_ID_5688558142934869410" /></a>Dr T P Sasikumarhttp://www.blogger.com/profile/15630087131073918901noreply@blogger.com0tag:blogger.com,1999:blog-3424225011192478157.post-8181485106168294582011-12-13T06:05:00.000-08:002011-12-18T19:01:58.929-08:00111213 - BMS at St.Francis WC, Begumpet<div><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-line-height-alt:7.5pt;mso-outline-level:7"><span class="Apple-style-span" style="font-family:Arial, sans-serif;color:#FFFF00;"><span class="Apple-style-span" style="font-size: -webkit-xxx-large;"><b></b></span></span></p><span class="Apple-style-span" style="font-family:Arial, sans-serif;color:#FFFF00;"><b><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-line-height-alt:7.5pt;mso-outline-level:7"><b><span style="font-size:18.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:yellow;background:aqua;mso-highlight:aqua">VIDEO LINKS - (You Tube)</span></b><b><span style="font-size:18.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:black"><o:p></o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-line-height-alt:7.5pt;mso-outline-level:7;background:white"><b><span lang="EN" style="font-size:18.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:#333333;mso-ansi-language:EN"><a href="http://youtu.be/5Iwcbx6qHdc"><span style="color:blue">http://youtu.be/5Iwcbx6qHdc</span></a></span></b><b><span style="font-size:18.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:black"><o:p></o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-line-height-alt:7.5pt;mso-outline-level:7;background:white"><b><span lang="EN" style="font-size:18.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:#333333;mso-ansi-language:EN"><a href="http://youtu.be/VLM0FfMEzCU"><span style="color:blue">http://youtu.be/VLM0FfMEzCU</span></a><o:p></o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-line-height-alt:7.5pt;mso-outline-level:7;background:white"><b><span style="font-size:18.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:black"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:0in;margin-bottom: .0001pt;line-height:normal;mso-outline-level:7"><b><span style="font-size:18.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#BA000D;background:yellow;mso-highlight:yellow">Hello Sir!<o:p></o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:0in;margin-bottom: .0001pt;line-height:normal;mso-outline-level:7"><b><span style="font-size:18.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#BA000D;background:yellow;mso-highlight:yellow">The pleasure is completely mine.I can't thank you enough for the inspiring session that you conducted.My co-staff were delighted to get to know you....hope we continue this acquaintaince.<o:p></o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:0in;margin-bottom: .0001pt;line-height:normal;mso-outline-level:7"><b><span style="font-size:18.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#BA000D;background:yellow;mso-highlight:yellow">The feedback from the students speaks for itself.They were all mesmerised.They will surely keep in touch with you.<o:p></o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:0in;margin-bottom: .0001pt;line-height:normal;mso-outline-level:7"><b><span style="font-size:18.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#BA000D;background:yellow;mso-highlight:yellow">Warm regards,</span></b><b><span style="font-size:18.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:#BA000D"><o:p></o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:0in;margin-bottom: .0001pt;line-height:normal;mso-outline-level:7"><b><span style="font-size:18.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#BA000D;background:aqua;mso-highlight:aqua">Mallika Shetty<o:p></o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:0in;margin-bottom: .0001pt;line-height:normal;mso-outline-level:7"><b><span style="font-size:18.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#BA000D;background:aqua;mso-highlight:aqua">HOD,BMS,SFC</span></b><b><span style="font-size:18.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:#BA000D"><o:p></o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:0in;margin-bottom: .0001pt;line-height:normal;mso-outline-level:7"><b><span style="font-size:18.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#BA000D"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:0in;margin-bottom: .0001pt;line-height:normal;mso-outline-level:7"><b><span style="font-size:18.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#BA000D"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:0in;margin-bottom: .0001pt;line-height:normal;mso-outline-level:7"><b><span style="font-size:18.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#BA000D;background:yellow;mso-highlight:yellow">Sir, it was an amazing, unconventional and enlightening session..Thankyou for your valuable inputs..I throughly enjoyed it.<o:p></o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:0in;margin-bottom: .0001pt;line-height:normal;mso-outline-level:7"><b><span style="font-size:18.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#BA000D;background:aqua;mso-highlight:aqua"><a href="http://www.facebook.com/profile.php?id=1464507611"><span style="color:#BA000D;text-decoration:none;text-underline:none">Neha Thadani</span></a><o:p></o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:0in;margin-bottom: .0001pt;line-height:normal;mso-outline-level:7"><b><span style="font-size:18.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#BA000D;background:aqua;mso-highlight:aqua"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:0in;margin-bottom: .0001pt;line-height:normal;mso-outline-level:7"><b><span style="font-size:18.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#BA000D;background:aqua;mso-highlight:aqua"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-line-height-alt:7.5pt;mso-outline-level:7"><b><span style="font-size:18.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#BA000D;background:yellow;mso-highlight:yellow">Well thank u so much for the interactive session today Sir. It was indeed different!:<o:p></o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-line-height-alt:7.5pt;mso-outline-level:7"><b><span style="font-size:18.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#BA000D;background:aqua;mso-highlight:aqua"><a href="http://www.facebook.com/profile.php?id=1312202289"><span style="color:#BA000D;text-decoration:none;text-underline:none">Harsha Khandelwal</span></a><o:p></o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-line-height-alt:7.5pt;mso-outline-level:7"><b><span style="font-size:18.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#BA000D;background:aqua;mso-highlight:aqua"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-line-height-alt:7.5pt;mso-outline-level:7"><b><span style="font-size:18.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#BA000D;background:aqua;mso-highlight:aqua"><o:p> </o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-line-height-alt:7.5pt;mso-outline-level:7"><b><span style="font-size:18.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#BA000D;background:yellow;mso-highlight:yellow">HI sir,<o:p></o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-line-height-alt:7.5pt;mso-outline-level:7"><b><span style="font-size:18.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#BA000D;background:yellow;mso-highlight:yellow">sir as i told u today , i don't want to lie to you sir.<o:p></o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-line-height-alt:7.5pt;mso-outline-level:7"><b><span style="font-size:18.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#BA000D;background:yellow;mso-highlight:yellow">i frankly did not expect anything from today's lecture sir.(before you came into the class). we expected it to be some X person coming to us and giving a boring lecture on the topic and leaving. but the first thing that shuck us was the number of degrees and certifications you hold.. this drove us to listen to your class with enthusiasm. how could a man complete so many things at this age...<o:p></o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-line-height-alt:7.5pt;mso-outline-level:7"><b><span style="font-size:18.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#BA000D;background:yellow;mso-highlight:yellow">i promise you sir that we dint not get bored at any moment of the lecture. your attention and love towards your students cannot be measured sir..<o:p></o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-line-height-alt:7.5pt;mso-outline-level:7"><b><span style="font-size:18.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#BA000D;background:yellow;mso-highlight:yellow">i am very much inspired by you and ur teaching...<o:p></o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-line-height-alt:7.5pt;mso-outline-level:7"><b><span style="font-size:18.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#BA000D;background:yellow;mso-highlight:yellow">thank you so much for imparting so much knowledge into us sir.. we did not know that learning could be enjoyment..<o:p></o:p></span></b></p> <p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto; mso-line-height-alt:7.5pt;mso-outline-level:7"><b><span style="font-size:18.0pt; font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"; color:#BA000D;background:aqua;mso-highlight:aqua">nikhila srirama<o:p></o:p></span></b></p></b></span><p></p></div><div><br /></div><div><br /></div><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgZuQNNoU03a_lVsIojqV9YtMlfx883r8n6oKf8EjJbY9FQ2RUWMtDmxx71UU4lTD_DqQ6xaI7q9Qh2hLDK_xgPRwsg0UEgHhYcf-tTfzZGIXXNV85EchYDqSUTjwPsZWsNeSKlk4zOdE0C/s1600/387347_327210587289338_194840690526329_1424031_1721933818_n.jpg" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img style="display:block; 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margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 400px; height: 300px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEguw8sJ8aNN_uGuwdu73LkkPO4J4wwHRawzDFK9zo_shnsg8OVXKaX92LwjTVIWWV7KP2D6v7sZmkSvuCJapguKt6hNegt_vtRpOLj1zn-0tRxyTJ2_n4B9VkD86ryXjdzs7vtjrNqoZ6S8/s400/111213-sfwc-bms.jpg" border="0" alt="" id="BLOGGER_PHOTO_ID_5685614184289090850" /></a><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjjfxD3FOYvMkyaKK24uXrBL1XshsVpZ26-3AdQx_pgSKcKj1iSivgjbk0YmguU5jlETg_2TuKbz04g5l5AlC4ox2vKzkYRgfeU6VLJUFPmSlKUU2f4QAMGzEa2D124bhJPtr7Tdxjnpbec/s1600/111213-sfwc-1.jpg" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 400px; height: 300px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjjfxD3FOYvMkyaKK24uXrBL1XshsVpZ26-3AdQx_pgSKcKj1iSivgjbk0YmguU5jlETg_2TuKbz04g5l5AlC4ox2vKzkYRgfeU6VLJUFPmSlKUU2f4QAMGzEa2D124bhJPtr7Tdxjnpbec/s400/111213-sfwc-1.jpg" border="0" alt="" id="BLOGGER_PHOTO_ID_5685614183121063282" /></a>Dr T P Sasikumarhttp://www.blogger.com/profile/15630087131073918901noreply@blogger.com3tag:blogger.com,1999:blog-3424225011192478157.post-33712470116653990722011-10-25T04:49:00.000-07:002011-10-25T11:15:25.704-07:00RBVR Reddy Women's College<div>V I D E O S</div><div>YOUTUBE</div><div><br /></div><div>http://www.youtube.com/watch?v=VO6jINutByU</div><div><br /></div><div><br /></div><div><br /></div><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgJhg855z2HHVArt5MJ0QgUtcCqQTmBgorGzp2Q0CA59iqjHVZ-KGCn2hDeVZEUkWztQCLCCABz5G3rBq-8TqVDAu3jWU0rnAaZtjSmOkBrJL5Xdf3P0QIig5KtZytwPmme73C4rhyAG-6_/s1600/Slide21.JPG" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img style="display:block; 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margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 400px; height: 300px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjswe4T9G2ATAQGn4h98m5kwe-Z_rNyZXQ7YVOBoJuDZynMMsB00Et7cRFpDjvpPaWh2h8-UwBFftHBNa-JlCwEq-fxsuWFgwCBbte4L99NgTKDKe01BgNCV9VnN1Qxdpj32ZdUunSLDUOG/s400/Slide2.JPG" border="0" alt="" id="BLOGGER_PHOTO_ID_5667396122995317522" /></a><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEieXU5xkeX7_8zgSdJpKsQyuu2NtMapr29hfMkfXRn7ti0wZj9w_1lB9xIQAAydkXUzMP2G5vNz0JhYQ_PIJEQVa4VNmqFVjgblKOcmaAd5mBazKNDFhrLGhDZRsosr2fOP4pZ-hwt4QjqT/s1600/Slide1.JPG" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 400px; height: 300px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEieXU5xkeX7_8zgSdJpKsQyuu2NtMapr29hfMkfXRn7ti0wZj9w_1lB9xIQAAydkXUzMP2G5vNz0JhYQ_PIJEQVa4VNmqFVjgblKOcmaAd5mBazKNDFhrLGhDZRsosr2fOP4pZ-hwt4QjqT/s400/Slide1.JPG" border="0" alt="" id="BLOGGER_PHOTO_ID_5667396120659272178" /></a>Dr T P Sasikumarhttp://www.blogger.com/profile/15630087131073918901noreply@blogger.com1tag:blogger.com,1999:blog-3424225011192478157.post-11050606200957582952011-09-29T05:37:00.000-07:002011-09-29T11:19:14.052-07:00IPE Conference on Entrepreneurship - 110929<div><br /></div><div>V I D E O </div><div><br /></div><div>Youtube</div><div><br /></div><div><a href="http://www.youtube.com/watch?v=bkRjyaUofXs">http://www.youtube.com/watch?v=bkRjyaUofXs</a></div><div><br /></div><div><br /></div><div><br /></div><div><br /></div><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj_3G-aabVWV_t3uh8uz5Wx0WoY0S_BE45YWGzGD0v3qFPFO7IRB5mwOt1NRaBDCrNsxRZ1ZFFbB3JKm8ZVojrNnV3zYk_roWmIWyS52zCkg8BuTfylYUAch9bngx8lAot3W1gGplWypv5T/s1600/Slide12.JPG" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 400px; height: 300px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj_3G-aabVWV_t3uh8uz5Wx0WoY0S_BE45YWGzGD0v3qFPFO7IRB5mwOt1NRaBDCrNsxRZ1ZFFbB3JKm8ZVojrNnV3zYk_roWmIWyS52zCkg8BuTfylYUAch9bngx8lAot3W1gGplWypv5T/s400/Slide12.JPG" border="0" alt="" id="BLOGGER_PHOTO_ID_5657806835302303218" /></a><div><div style="text-align: center;"><span class="Apple-style-span"><u><br /></u></span></div><div style="text-align: center;"><span class="Apple-style-span"><u><br /></u></span></div><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgY3DombkoWIav9AhPBn5-13fnRIFhrzvVjgxm_m63PnZfCfsauKIwbp0TmDhwyeu-NZNvCmVge0nkIYMnKhbawkKeHwPS3Lp-wp2MdqZLuyPyKbNU63O8d_0Q8-vQcsNjTBDgK7wTND9A-/s1600/Slide11.JPG" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 400px; height: 300px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgY3DombkoWIav9AhPBn5-13fnRIFhrzvVjgxm_m63PnZfCfsauKIwbp0TmDhwyeu-NZNvCmVge0nkIYMnKhbawkKeHwPS3Lp-wp2MdqZLuyPyKbNU63O8d_0Q8-vQcsNjTBDgK7wTND9A-/s400/Slide11.JPG" border="0" alt="" id="BLOGGER_PHOTO_ID_5657806834624745874" /></a><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimZ8GhM4vWSoIindVFoW-s20QqY-t_1TQsmVssDtMAcDN4PISuAyhmI1KD5Hf_kIw05kOaOPhe2SL9rn2hpjiyuGq9xHGbvpL9YpLtNwYfYWI4Q1XUo3kjo0DD9Uheq6qeMJIALU1bxfaf/s1600/Slide10.JPG" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 400px; height: 300px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimZ8GhM4vWSoIindVFoW-s20QqY-t_1TQsmVssDtMAcDN4PISuAyhmI1KD5Hf_kIw05kOaOPhe2SL9rn2hpjiyuGq9xHGbvpL9YpLtNwYfYWI4Q1XUo3kjo0DD9Uheq6qeMJIALU1bxfaf/s400/Slide10.JPG" border="0" alt="" id="BLOGGER_PHOTO_ID_5657806833039336450" /></a><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiiEfmnyC1SM-3JQY7AtwZS2TnAbS3-tICS08rfThRDtaDCPVnN5jVOkAAIL8TQxSjkrf2plb0SH-9ayVLqW7YBvuHdsdL4fM5UJMk7VOOF5jP6kPiXQWsmML0rqns9y9OSZ-PYHgKqzIFa/s1600/Slide7.JPG" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 400px; height: 300px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiiEfmnyC1SM-3JQY7AtwZS2TnAbS3-tICS08rfThRDtaDCPVnN5jVOkAAIL8TQxSjkrf2plb0SH-9ayVLqW7YBvuHdsdL4fM5UJMk7VOOF5jP6kPiXQWsmML0rqns9y9OSZ-PYHgKqzIFa/s400/Slide7.JPG" border="0" alt="" id="BLOGGER_PHOTO_ID_5657806666659127810" /></a><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgWIwu7rUjEgTEya6MtRNvWWSuVcGZDuUD2kikULQ75sj8PeXKox7mUWAJE1TpYj2MDo9Iw4G3XA4A2uI5TKrPdFVVlSQv4M2DwzVDmbKP6x6OJs9Hp_R7d9tEYgF3o7JlAfivRDZi_TQPg/s1600/Slide6.JPG" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 400px; height: 300px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgWIwu7rUjEgTEya6MtRNvWWSuVcGZDuUD2kikULQ75sj8PeXKox7mUWAJE1TpYj2MDo9Iw4G3XA4A2uI5TKrPdFVVlSQv4M2DwzVDmbKP6x6OJs9Hp_R7d9tEYgF3o7JlAfivRDZi_TQPg/s400/Slide6.JPG" border="0" alt="" id="BLOGGER_PHOTO_ID_5657806666252543618" /></a><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjLPhGPQvK0-6HgPmu3P0b2_0utY9m8meR4SzsN0KZPWRj3zMHh2lUQBPyhOvt4ezEVM27Ck5_HY2lNKdTthbUuEhBMjTItx7Ej-pPmc5kzlO8aTqZ6b-4HWFtLQav2iZNxNzEso4m3cswK/s1600/Slide5.JPG" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 400px; height: 300px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjLPhGPQvK0-6HgPmu3P0b2_0utY9m8meR4SzsN0KZPWRj3zMHh2lUQBPyhOvt4ezEVM27Ck5_HY2lNKdTthbUuEhBMjTItx7Ej-pPmc5kzlO8aTqZ6b-4HWFtLQav2iZNxNzEso4m3cswK/s400/Slide5.JPG" border="0" alt="" id="BLOGGER_PHOTO_ID_5657806662579032450" /></a><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhD4X0sO3rHOSB4PHpsq4fjZ6K3qscKoF__YX0SBZ9H64icQJZuT-6vKQgFF5xOVj1da-x4fOWf_C61UH2vwsDQ2tfDuLxzye0pqoWOCGfWQJh4yNaPUjYJL5LrqTDSwG2q-w7cKYsZJI7N/s1600/Slide4.JPG" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 400px; height: 300px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhD4X0sO3rHOSB4PHpsq4fjZ6K3qscKoF__YX0SBZ9H64icQJZuT-6vKQgFF5xOVj1da-x4fOWf_C61UH2vwsDQ2tfDuLxzye0pqoWOCGfWQJh4yNaPUjYJL5LrqTDSwG2q-w7cKYsZJI7N/s400/Slide4.JPG" border="0" alt="" id="BLOGGER_PHOTO_ID_5657806661505523426" /></a><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhywgPq3KpgJGDlo7GnMWhbWoKZ0jJivvFaRuc4KeruvExTHVjTbC7m-N5MtB1mgC_A6ACx8LP4gyAdVkR0g0HdBX64mCbNcELbyBkMKR8fXPkJ_Y2DFLqQfeLLKrzxlWWUV-bRbSEeHBXz/s1600/Slide3.JPG" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 400px; height: 300px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhywgPq3KpgJGDlo7GnMWhbWoKZ0jJivvFaRuc4KeruvExTHVjTbC7m-N5MtB1mgC_A6ACx8LP4gyAdVkR0g0HdBX64mCbNcELbyBkMKR8fXPkJ_Y2DFLqQfeLLKrzxlWWUV-bRbSEeHBXz/s400/Slide3.JPG" border="0" alt="" id="BLOGGER_PHOTO_ID_5657806656764987890" /></a><br />110929 - IPE National Conference on Entrepreneurship <div><br /></div><div><br /><div><br /></div><div><br /><div><br /></div><div><br /></div></div></div></div>Dr T P Sasikumarhttp://www.blogger.com/profile/15630087131073918901noreply@blogger.com0tag:blogger.com,1999:blog-3424225011192478157.post-18852936588673246052011-08-22T11:30:00.000-07:002011-08-22T11:39:24.269-07:00110817 - Mayyil Institute of Technology - MBA CLASS<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhtr55tRhYhp1EIrLJy0FFKy5crB65wLQ2QIjAopMxIzrVMe2Ln5ehiw2VkfrH_opVhzuRqsf3KSC7LoNCygz-TwmoketOISVoOfuuTk9plUDQsVKFzBl_xIE_zB6k0i3D5gxdnHr5-VHo2/s1600/Slide20.JPG" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img style="display:block; 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<br />Dr T P Sasikumarhttp://www.blogger.com/profile/15630087131073918901noreply@blogger.com0tag:blogger.com,1999:blog-3424225011192478157.post-13058614629237921362011-04-22T06:57:00.000-07:002011-04-22T07:15:43.129-07:00SNES IMSAR, B'School in CALICUT 110418<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiKf6sbb93Ex4jTJ5lSxzXlSNKFEeBapJ01oCzWB-mgH6uSquqy3hAUVo5GWDgQYQU7x7N67xhxPjO0aQnLw-h37uIXLzg88OziT9KtITmH_VpCHAGimGsDySkPSCh9j5ZQ6bb86VpMdn12/s1600/Mathrubhoomi+report-220411.jpg" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 274px; height: 400px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiKf6sbb93Ex4jTJ5lSxzXlSNKFEeBapJ01oCzWB-mgH6uSquqy3hAUVo5GWDgQYQU7x7N67xhxPjO0aQnLw-h37uIXLzg88OziT9KtITmH_VpCHAGimGsDySkPSCh9j5ZQ6bb86VpMdn12/s400/Mathrubhoomi+report-220411.jpg" border="0" alt="" id="BLOGGER_PHOTO_ID_5598411133654467474" /></a><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh76WxK0asf1P6bCYpvhV0AUdsI1gtZXa3xXe4xjy-DRW9-yWTN54AHUlolRp0Vo7vdJE8h6qmXU3dTDiVuCHqo5JE0z8CBeYY9nhmGi4_NXMEGk_yYneSydhAiyjKmf5TGC906ht1pMQYV/s1600/Slide2.JPG" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img style="display:block; 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border-collapse: collapse; "><div><b><span class="Apple-style-span">hai sir,</span></b></div><div><b><span class="Apple-style-span"> I am doing tht breathing exercise n now i feel lik sleeping soon.</span></b></div><div><b><span class="Apple-style-span"> ya its thr on feb n hop tht v can meet at tht tim.</span></b></div><div><b><span class="Apple-style-span"> <img src="https://mail.google.com/mail/e/B60" width="15" height="15" goomoji="B60" style="margin-top: 0px; margin-right: 0.2ex; margin-bottom: 0px; margin-left: 0.2ex; vertical-align: middle; " /><img src="https://mail.google.com/mail/e/014" goomoji="014" style="margin-top: 0px; margin-right: 0.2ex; margin-bottom: 0px; margin-left: 0.2ex; vertical-align: middle; " /> good nit sir <img src="https://mail.google.com/mail/e/014" width="15" height="15" goomoji="014" style="margin-top: 0px; margin-right: 0.2ex; margin-bottom: 0px; margin-left: 0.2ex; vertical-align: middle; " /><img src="https://mail.google.com/mail/e/B60" width="15" height="15" goomoji="B60" style="margin-top: 0px; margin-right: 0.2ex; margin-bottom: 0px; margin-left: 0.2ex; vertical-align: middle; " /><br /></span></b></div><div style="font-size: 13px; "><br /></div><div style="font-size: 13px; "><br /></div></span></div><div>--------------</div><div><br /></div><div><p class="MsoNormal"><span class="apple-style-span"><b style="mso-bidi-font-weight: normal"><span style="font-size:14.0pt;line-height:115%;font-family:"Arial","sans-serif"; color:#00B050">dear sir,</span></b></span><b style="mso-bidi-font-weight:normal"><span style="font-size:14.0pt;line-height:115%;font-family:"Arial","sans-serif"; color:#00B050"><br /><br /><span class="apple-style-span"> we enjoyed alot your class, sir actually its not a class for us,</span><br /><span class="apple-style-span">its a kind of motivation given by you to do something which we dont</span><br /><span class="apple-style-span">have. Anyway i hope we will meet again and again from our institute or</span><br /><span class="apple-style-span">from anywhere.</span><o:p></o:p></span></b></p> <div style="mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.0pt; mso-border-bottom-alt:solid windowtext .75pt;padding:0in 0in 1.0pt 0in"> <p class="MsoNormal" style="border:none;mso-border-bottom-alt:solid windowtext .75pt; padding:0in;mso-padding-alt:0in 0in 1.0pt 0in"><span class="apple-style-span"><b><span style="font-size:14.0pt;line-height:115%;font-family:"Arial","sans-serif"; color:#00B050">rizwan habeeb</span><o:p></o:p></b></span></p> </div> <p class="MsoNormal"><span class="apple-style-span"><b><span style="font-size:10.0pt; line-height:115%;font-family:"Arial","sans-serif";color:#00681C"><o:p> </o:p></span></b></span></p> <p class="MsoNormal"><span class="apple-style-span"><b style="mso-bidi-font-weight: normal"><span style="font-size:14.0pt;line-height:115%;font-family:"Arial","sans-serif"; color:red"><o:p> </o:p></span></b></span></p> <p class="MsoNormal"><span class="apple-style-span"><b style="mso-bidi-font-weight: normal"><span style="font-size:14.0pt;line-height:115%;font-family:"Arial","sans-serif"; color:red">We would like to have a longer session and even we will try to happen it as soon as possible.</span></b></span><span class="apple-style-span"><b style="mso-bidi-font-weight:normal"><span style="font-size:14.0pt;line-height: 115%;color:red"><br /><br /></span></b></span><span class="apple-style-span"><b style="mso-bidi-font-weight: normal"><span style="font-size:14.0pt;line-height:115%;font-family:"Arial","sans-serif"; color:red">With Regards,</span></b></span><span class="apple-style-span"><b style="mso-bidi-font-weight:normal"><span style="font-size:14.0pt;line-height: 115%;color:red"><br /></span></b></span><span class="apple-style-span"><b style="mso-bidi-font-weight: normal"><span style="font-size:14.0pt;line-height:115%;font-family:"Arial","sans-serif"; color:red">Niranjanamayi.a.k</span><o:p></o:p></b></span></p> <div style="mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.0pt; mso-border-bottom-alt:solid windowtext .75pt;padding:0in 0in 1.0pt 0in"> <p class="MsoNormal" style="border:none;mso-border-bottom-alt:solid windowtext .75pt; padding:0in;mso-padding-alt:0in 0in 1.0pt 0in"><span class="apple-style-span"><b style="mso-bidi-font-weight:normal"><span style="font-size:14.0pt;line-height: 115%;font-family:"Arial","sans-serif";color:red"><o:p> </o:p></span></b></span></p> </div> <p class="MsoNormal"><span class="apple-style-span"><b style="mso-bidi-font-weight: normal"><span style="font-size:14.0pt;line-height:115%;font-family:"Arial","sans-serif"; color:red"><o:p> </o:p></span></b></span></p> <p class="MsoNormal"><span class="apple-style-span"><b style="mso-bidi-font-weight: normal"><span style="font-size:14.0pt;line-height:115%;font-family:"Arial","sans-serif"; color:#548DD4;mso-themecolor:text2;mso-themetint:153">Respected sir,</span></b></span><span class="apple-style-span"><b style="mso-bidi-font-weight:normal"><span style="font-size:14.0pt;line-height:115%;color:#548DD4;mso-themecolor:text2; mso-themetint:153"><br /><br /></span></b></span><span class="apple-style-span"><b style="mso-bidi-font-weight: normal"><span style="font-size:14.0pt;line-height:115%;font-family:"Arial","sans-serif"; color:#548DD4;mso-themecolor:text2;mso-themetint:153"> I'm Sreya s rajeev ...student of ITM mayyil.We are so impressed by your class sir really fantastic speech.Your class really motivated us a</span></b></span><span class="apple-style-span"><b style="mso-bidi-font-weight:normal"><span style="font-size:14.0pt;line-height:115%;color:#548DD4;mso-themecolor:text2; mso-themetint:153"><br /><br /></span></b></span><span class="apple-style-span"><b style="mso-bidi-font-weight: normal"><span style="font-size:14.0pt;line-height:115%;font-family:"Arial","sans-serif"; color:#548DD4;mso-themecolor:text2;mso-themetint:153">lot...we are expecting you for next session as soon as possible and we are waiting for that sir...........</span></b></span><span class="apple-style-span"><b style="mso-bidi-font-weight:normal"><span style="font-size:14.0pt;line-height: 115%;color:#548DD4;mso-themecolor:text2;mso-themetint:153"><br /><br /></span></b></span><span class="apple-style-span"><b style="mso-bidi-font-weight: normal"><span style="font-size:14.0pt;line-height:115%;font-family:"Arial","sans-serif"; color:#548DD4;mso-themecolor:text2;mso-themetint:153"> I'm from chalad ,kannur...my father told he knows u well...he is a business man...u were there at vinod uncle house he is my relative too...</span></b></span><span class="apple-style-span"><b style="mso-bidi-font-weight:normal"><span style="font-size:14.0pt;line-height:115%;color:#548DD4;mso-themecolor:text2; mso-themetint:153"><br /><br /><br /></span></b></span><span class="apple-style-span"><b style="mso-bidi-font-weight: normal"><span style="font-size:14.0pt;line-height:115%;font-family:"Arial","sans-serif"; color:#548DD4;mso-themecolor:text2;mso-themetint:153">thank you sir..im waiting 4 ur reply</span></b></span><span style="font-size:10.0pt;line-height:115%; font-family:"Arial","sans-serif";color:#548DD4;mso-themecolor:text2;mso-themetint: 153"><o:p></o:p></span></p> <div style="mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.0pt; mso-border-bottom-alt:solid windowtext .75pt;padding:0in 0in 1.0pt 0in"> <p class="MsoNormal" style="border:none;mso-border-bottom-alt:solid windowtext .75pt; padding:0in;mso-padding-alt:0in 0in 1.0pt 0in"><span style="font-size:10.0pt; line-height:115%;font-family:"Arial","sans-serif";color:#548DD4;mso-themecolor: text2;mso-themetint:153"><o:p> </o:p></span></p> </div> <p class="MsoNormal"><span style="font-size:10.0pt;line-height:115%;font-family: "Arial","sans-serif";color:#548DD4;mso-themecolor:text2;mso-themetint:153"><o:p> </o:p></span></p></div>Dr T P Sasikumarhttp://www.blogger.com/profile/15630087131073918901noreply@blogger.com0tag:blogger.com,1999:blog-3424225011192478157.post-67248338584999189632009-05-05T04:47:00.000-07:002009-05-05T04:59:34.340-07:00a few more ....<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgF8Fpwd_LIKZ09whDS8_4RIwMu-5YFwvKjPV8vxsA1uVgfqgQ3z2uCr-XYCN05tP06CEh2nhwXhkdTUSYLSiP3mOQbARC7FjV2hJnKT5D7Kuu3I7m3rK12YBVzOjkE1chun334G3UYdfbO/s1600-h/090313.hyd.vdc+(1).JPG"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 400px; height: 283px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgF8Fpwd_LIKZ09whDS8_4RIwMu-5YFwvKjPV8vxsA1uVgfqgQ3z2uCr-XYCN05tP06CEh2nhwXhkdTUSYLSiP3mOQbARC7FjV2hJnKT5D7Kuu3I7m3rK12YBVzOjkE1chun334G3UYdfbO/s400/090313.hyd.vdc+(1).JPG" border="0" alt=""id="BLOGGER_PHOTO_ID_5332307656416824578" /></a><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgbXuoOeKkn56zw6BhxZEFbLtA3IHKQajLcSkk6Un3yp7Qb3a2gIUuB2eijuLHNwJbP4pb_IASgaDRgEzZamohrC-yfA4WaLvGv9Ye-3-X2HLe9PTB_63wk0H1ALXL8x8CtUZXFCFzvomjo/s1600-h/2008.01.29.icfai.kamam+(1).JPG"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 370px; height: 256px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgbXuoOeKkn56zw6BhxZEFbLtA3IHKQajLcSkk6Un3yp7Qb3a2gIUuB2eijuLHNwJbP4pb_IASgaDRgEzZamohrC-yfA4WaLvGv9Ye-3-X2HLe9PTB_63wk0H1ALXL8x8CtUZXFCFzvomjo/s400/2008.01.29.icfai.kamam+(1).JPG" border="0" alt=""id="BLOGGER_PHOTO_ID_5332307648221790738" /></a><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjx94wlx9UHhpwjHt0864PPkzB7OZ5PLg3rwy91Zk3BSqDkt4VTZ6au7zXrogYCg7HYJ1A_63mn7cFeiD_fJZMeJ4EGL8hv9PUlEM2do3hkbVeK-vII5yIeFI1C591BGmfTu6LJWYe-6UdN/s1600-h/2007.09.22.VDCIT.hyd+(7).jpg"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 400px; height: 300px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjx94wlx9UHhpwjHt0864PPkzB7OZ5PLg3rwy91Zk3BSqDkt4VTZ6au7zXrogYCg7HYJ1A_63mn7cFeiD_fJZMeJ4EGL8hv9PUlEM2do3hkbVeK-vII5yIeFI1C591BGmfTu6LJWYe-6UdN/s400/2007.09.22.VDCIT.hyd+(7).jpg" border="0" alt=""id="BLOGGER_PHOTO_ID_5332307643997429890" /></a><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh8hZhH04TiarUMfiRETq4ZAAQEyrAwZMuv4HEwdC-1-j0o0r1FaiZsuiASIbUvBAK1MU1AGYUfHYbz8EzT7P7MIfdvcuPxvsUtVBLXBDU8VKNQEta-z18lzgfKbuhU0YfmbCqswQVl77Yc/s1600-h/090313.hyd.vdc.JPG"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 400px; height: 272px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh8hZhH04TiarUMfiRETq4ZAAQEyrAwZMuv4HEwdC-1-j0o0r1FaiZsuiASIbUvBAK1MU1AGYUfHYbz8EzT7P7MIfdvcuPxvsUtVBLXBDU8VKNQEta-z18lzgfKbuhU0YfmbCqswQVl77Yc/s400/090313.hyd.vdc.JPG" border="0" alt=""id="BLOGGER_PHOTO_ID_5332307649934651810" /></a><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgTDX9VWu0Q_XmCOP0xC_FAu_w-llJuDFDVEk0w2vWD9DyPqE-jMSf9Sug1iTYiI_YxyDCDeyfDjMiYxRxEvKggoE_2bkkHip8F3GSdi_FIAJWZ86vpoBXwbniTEZOmdlRdgMf6YLvEGiXw/s1600-h/2008.01.29.icfai.kamam+(2).JPG"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 368px; height: 250px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgTDX9VWu0Q_XmCOP0xC_FAu_w-llJuDFDVEk0w2vWD9DyPqE-jMSf9Sug1iTYiI_YxyDCDeyfDjMiYxRxEvKggoE_2bkkHip8F3GSdi_FIAJWZ86vpoBXwbniTEZOmdlRdgMf6YLvEGiXw/s400/2008.01.29.icfai.kamam+(2).JPG" border="0" alt=""id="BLOGGER_PHOTO_ID_5332307646528715426" /></a>Dr T P Sasikumarhttp://www.blogger.com/profile/15630087131073918901noreply@blogger.com0tag:blogger.com,1999:blog-3424225011192478157.post-31568298395676923392009-05-04T23:35:00.000-07:002009-05-04T23:50:23.787-07:00Management Lectures - DrTPS<strong>Dr T P Sasikumar<br />SCIENTIST, Space Department<br />PRINCIPAL DIRECTOR, Government of India<br /><br />9911484007 (Delhi)/ 9447437948 (Kerala) <br />/ 04027242863 (Hyderabad)<br />drtpsasikumar@gmail.com / dr_tps@yahoo.com</strong><br /><br />Content of the Sessions (2 Hours) + 1 Hour Interaction on each of the modules. <br />Dr T P Sasikumar has handled thousands of lectures / workshops on varied topics across variety of audience from Trivandrum through Chennai, Bangalore, Mysore, Hyderabad, Pune to Delhi. Visited UAE, Oman for series of lectures. <br />So far spoke to more than a lakh of youth (students) / half-a lakh of teachers and over a lakh of public.<br /><br />The sessions are lively lectures (power-point presentation – optional) with jokes to make it lighter, eastern quotes in slokas to stress the point into the heart (manas) of the participants. Seldom activities to relate it to the daily life are the specialty.<br /><br /><strong>Goal-Role-Value Setting</strong><br />The desire, relation, being a social being are the articulates of a well-balanced human being. The session provides the self-evaluation exercise and then makes the participants realize that the goal needs to be sharpened to perform well. The interpersonal relationship aspects are stressed. Motivation and dharmic (value based) living is inculcated into the participants. Helps to generates good attitude, more productivity, better working relationship<br /><br /><strong>Time / Activity Management</strong><br />Talks about the LIFE accounts. Managing time is impossible as the time is not in our control. The session will guide one to manage the activity. Exercise of time accountability is to make one realize the wasted life / time. This brings in a new time scheduling skill with activities in life. Life is filled with 200% busy schedules so that no time is left for one to think. Only action will make the moments of joy to recollect and rejoice in the days ahead.<br /><br /><strong>Stress / Tension Management </strong><br />Stress is essential part of performance. The stress building is the aim of progress in life. Every one as they grow higher in life, acquires more and more comfort, ads stress in life. The session throws light on managing the stress and limiting it to the highest level, so that tension is not created. Stress is productive and tension is non-productive. No-Problem will be the catch phrase in the session with which the tension is out and stress is build-up to be highly productive. Options of solutions are drawn to create activity.<br /><br /><strong>Mind Control / Mind Management</strong><br />Mind (manas) is the cause of all the activity and non-activity. Manas is the enemy and friend too. The session takes on through the Ramayana and Gita lessons of Vasishta and Krishna on the control of mind to take-up the karma (activity) in hand. Deals with the methods of life to be made simple and cheerful. Examples are drawn to illustrate the conflicts in daily life between the manas and buddhi (intellect) and the atma (spirit) that gets into the consensus activity and keeps us active / dull. The tips and tricks of mind control will be illustrated.<br /><br /><strong>Personality Development</strong><br />The personality is understood to be the overall development in five-folds – viz, physical, emotional, intellectual, social, spiritual. The session brings in the lessons from the traditional bharatheeya knowledge of this five-fold development. As a grahastha (family person) the reality is taken into fold in defining the balanced life style. Thus the personality is redefined to fit the application into the profession, family and the social life. <br /><br /><strong>Confidence Building</strong><br />Attitude is the core of activity setting. Lessons are being told to make one with highly motivated plans in life. It is seen many times that the practical aspects of circumstances and the skill are not considered while the attitude is set. This brings in the failure rate and depression in highly motivated people. The balancing of the skill, opportunity and the motivation is done with an evaluation of individuals’ confidence. The measure of the confidence will create the innovative process of self-realization and preparing for the better performance.<br /><br /><strong>Communication Skill</strong><br />The actualization of the interpersonal relationship / indriya (sense organs) performance is the communication process. Communication is understood as the internal process. Internal Conflict and Ego created inhibitions are dealt. The basic step from data collection to presentation is explained with example exercise. Most common known communication practices are taught involving all the participants in exercises.<br /><br /><strong>Being Better</strong><br />Better is a comparative statement. Many a times the comparison is done with the external / out-side. Individual performance is assessed based on the performance of the other around us. The session makes the participants to realize that individual progress is to be measured with the performance of how and what one has been in the past and how is the future. <br /><br /><strong>Self Discipline</strong><br />Most of the people have aversion on receiving advices. One has to learn from the experiences to correct and learn the ways in life. Most of the experiences are useless as the realization in life comes delayed. The aim of the session is to make one to understand that life is to enjoy. But never should have the reason to say ‘Oh, I shouldn’t have done it’. Activity that is imposed by self to make the life in line with society will be always appreciated. Imposed by the external parameters is always a burden. Session makes the participants enjoy the beauty of self-discipline.<br /><br /><strong>Effective / Affective Teaching</strong><br />Teaching is an art. Knowing to whom you are teaching is more important than what you are teaching; goes the saying. Teaching is an art of communication and it ends only when the student learn. Special methods of teaching and evaluation of the self-teaching skill is the core of the session. Makes teachers to realize the nobility of the profession and create interest in teaching. Suggested methods will ease the job and make it (a)effective. Teaching comes from the heart. 30 points to students and 20 points to teachers and parents are being followed by many.<br /><br /><strong>Efficient Learning </strong><br />Learning makes a human different than an animal. A lot among the human are average learners. Capability to learn is not much being used by many of the learners. Students spent lot of time unnecessary instead of using it for creative activity. Session makes the students to realize that time being invested today is important for building up a life of tomorrow. Provides clues for making learning interesting. Studies with concentration and exam preparation are enjoyable and group activity is encouraged. Session helps students to create confidence. 30 points to students and 20 points to teachers and parents are being followed by many.<br /><br /><strong>Art of Parenting </strong><br />Many become parent by accident. Maturity is not that one gains from experience in handling problems. It is the state of mind to be set for facing the problems. Early experience of the child makes planning for future life. Immature dealings from the early parenthood and lack of attention are a big issue among the children. Parents can’t run away from the responsibility by finding excuse of working and lack of time after earning for the future. Balancing profession and parenting is an issue most of the family, especially women faces these days. Session discusses the day-to-day handling of the issues to the major plans to be adapted. 30 points to students and 20 points to teachers and parents are being followed by many.<br /><br /><strong>Life Style / Healthy Practices </strong><br />Most of the time leading life is a day-to-day activity and nothing is planed around what is in future. Enjoying / being lazy everyday is maintained without much care on what is really wanted to be done. It is not the lack of knowledge of the best practices in life at par and in food particular, but life becomes mechanical and unnoticed in its course. Session makes the eyebrows up to analyse the self and provides the scope for retrospection. Provides hints for planning life style / health practices according to individuals choice and circumstances.<br /><br /><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi5h87RLjYHby55WbrA_SwmeCJMQtKpiT0oTFCyKBbB1sRJS0Ri_LGmQTR9MdjA764GHynJdBongbL9Xj0tA7tnc5MC5TTyu4ANf5A30qKA91DPNOTxsdNSCU6Mg0MZsL9VkydRhrKtDvYY/s1600-h/2007.08.22-icfai.AP.jpg"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 400px; height: 300px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi5h87RLjYHby55WbrA_SwmeCJMQtKpiT0oTFCyKBbB1sRJS0Ri_LGmQTR9MdjA764GHynJdBongbL9Xj0tA7tnc5MC5TTyu4ANf5A30qKA91DPNOTxsdNSCU6Mg0MZsL9VkydRhrKtDvYY/s400/2007.08.22-icfai.AP.jpg" border="0" alt=""id="BLOGGER_PHOTO_ID_5332226967036244962" /></a><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhTfl4ay9jFFfoh0cF9_DpVAJMIueFS-o756HKAR5Is-7r_cdUG0A2Go5cQ4uIUAHBuWkqxmImUMmq_F5hzU1vxppzAvElnrSVWI4RJPkh1uh9XswipeYlrFB2XARBmEHXvq8UvBfes7C_e/s1600-h/2007.0.+(24).JPG"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 400px; height: 300px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhTfl4ay9jFFfoh0cF9_DpVAJMIueFS-o756HKAR5Is-7r_cdUG0A2Go5cQ4uIUAHBuWkqxmImUMmq_F5hzU1vxppzAvElnrSVWI4RJPkh1uh9XswipeYlrFB2XARBmEHXvq8UvBfes7C_e/s400/2007.0.+(24).JPG" border="0" alt=""id="BLOGGER_PHOTO_ID_5332226956756873154" /></a><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi9cTaoC7cNTGs5eFDK7_Wa_2mg2Zv_N8WFqP5u7Uq6nSvQtxZPkAqWN2jRQLcp6s0TxfTwwMrexzsYCMeIqAeNhM4u-cTGvQ6WFe_9Ac3m9gVErpBHBMgCP7dgkBvDbnRX48yikZNV9N34/s1600-h/2007.09.22.VDCIT.hyd+(12).jpg"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 400px; height: 300px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi9cTaoC7cNTGs5eFDK7_Wa_2mg2Zv_N8WFqP5u7Uq6nSvQtxZPkAqWN2jRQLcp6s0TxfTwwMrexzsYCMeIqAeNhM4u-cTGvQ6WFe_9Ac3m9gVErpBHBMgCP7dgkBvDbnRX48yikZNV9N34/s400/2007.09.22.VDCIT.hyd+(12).jpg" border="0" alt=""id="BLOGGER_PHOTO_ID_5332226978905040738" /></a><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh2mVk_FSmCM0UDEVh4NsUA6dyUtaDs7gvhZavwUxHqAKVMOlWPrxIyn17Hqwn1kKpAVAO_alO9zsp35Kg99c3oqg4irDS6vWguPuXPwOYBeu6ZLbQYtPUiN8OMlO39IOj-hSuWr-ToJWJa/s1600-h/2007.08.22-icfai.AP+(20).JPG"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 400px; height: 300px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh2mVk_FSmCM0UDEVh4NsUA6dyUtaDs7gvhZavwUxHqAKVMOlWPrxIyn17Hqwn1kKpAVAO_alO9zsp35Kg99c3oqg4irDS6vWguPuXPwOYBeu6ZLbQYtPUiN8OMlO39IOj-hSuWr-ToJWJa/s400/2007.08.22-icfai.AP+(20).JPG" border="0" alt=""id="BLOGGER_PHOTO_ID_5332226972896178274" /></a><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjYXzmD6LEIpSNDjCwVAstxHeIcGqeEa_LlsAZz4vrUEv_38Nfddd2pNL1y_gY6fm-bOGyqoGhIPbrCMK352GqgdLylNJF4sFjvFmco0u1sj611CrUFv2faZL7ZJK3nziF9NUJEwkrX44Xe/s1600-h/2007.0.+(28).JPG"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 400px; height: 300px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjYXzmD6LEIpSNDjCwVAstxHeIcGqeEa_LlsAZz4vrUEv_38Nfddd2pNL1y_gY6fm-bOGyqoGhIPbrCMK352GqgdLylNJF4sFjvFmco0u1sj611CrUFv2faZL7ZJK3nziF9NUJEwkrX44Xe/s400/2007.0.+(28).JPG" border="0" alt=""id="BLOGGER_PHOTO_ID_5332226963320363954" /></a>Dr T P Sasikumarhttp://www.blogger.com/profile/15630087131073918901noreply@blogger.com0